Computershare Reviews 

I have a large number of Metlife shares being held by ComputerShare. I also have a life insurance policy held by Metlife. Dealing with either entity is an absolute nightmare. You can easily spend 5-7 minutes trying to get by their idea of an AI bot and speak to a life person. Good luck finding a U.S. based agent. Worse, is their communication with shareholders, it's practically non existent. The initial website is a bit confusing but can be manuvered. I have seen better designed website by 8th graders.. Finding forms or just general questions will almost always require a phone call to someone with you being advised to call back Saturday when they are not as busy. I'm moving my shares to Fidelity. As you may have noted, I have nothing good to say about Computershare..This review is based on numerous attempts to obtain information..

This is the most useless service. Mailing codes rather than simple access online or over the phone. Do these dickheads know it’s 2026?

Their front line service is borderline incompetent. It's taken 4 months of many back and forth calls (2-3 hours worth of time wasted) and I still haven't been able to transfer shares. Hopefully the recent escalation to a supervisor will finally resolve the issue. They do not communicate well or effectively if there are any issues and hang up on you when they don't like what they hear.

This company has the poorest customer service of all time! I went online and chatted with an agent for 20min., only to be given a new number to call. The women who answered was rude and hurried me to get off the call. I can't wait to be done with Computershare!

The most ineffective and unhelpful business that it has ever been my displeasure to deal with. Overseas call centre staff seeking your personal and financial details and then cannot answer basic question and give standard pre-written replies. The website and App are glitchy, slow, problematic and archaic.

Spoke to Mckenzie regarding my shares.
Very helpful & knowledgeable.
Told me everything I needed to know
👍👍

The automated systems are awful. When I checked my address they removed some of my holdings from online. They failed to inform me of the need to update payments when one company changed its arrangements then charged a 20% fee for sending backdated dividends. When you reach a human advisor they are helpful but seriously what tech they have to deal with. Do companies not value their shareholders?

months and months of talking and talking to get shares access, they give different directions on each call also if it’s too challenging they hang up the call on purpose i don’t even know how they are in business

Service pourrie sur Internet, le robot conversationnel ne comprends a peut prêt rien. Il dit qu'il te met en contact avec le service et il ne fait rien après 20 minutes. C'est la pire expérience reçu d'un site internet. S.V.P.: Ne pas faire affaire avec eux, il serve très mal leur client et on aucune flexibilité. J'ai réussi à rejoindre le service téléphonique et ils sont très peu flexible, archaïque dans leur demande. Un service par courrier postal??? Pas de courriel?

Siddhi - the customer services agent was exceptionally helpful

Lousy service , employees have no experience to resolve globally related issues. Push paper around and take no responsibility when asked to investigate a pending payment

Stunningly awful online interface. Terrible customer service. Cannot fathom how this company deserves any business.

Total joke!
If you wanna do something simple like set up a dividend reinvestment plan for your existing EFT‘s - It’s hard as to deal with Computershare.

I spoke to 3 people today and also went through the automated computer share system a couple times I could not set up dividend re-investment. Now I’m on a wild goose chase of changing my address through the brokerage app which is Pearler, and then eventually I’m hoping once a code is sent out in the mail that I will be able to reinvest the dividends it should be a way more simpler process. Dividend reinvestment is a very entry-level piece of financial advice. It should not be that hard!!


Absolute hot garbage. This place SUCKS! The online team that’s supposed to help you, don’t. The first one I chatted with was talking to me like I’m dumb. The second one tried to help; and then just ended the chat. I never looked up reviews for the place until now and i understand why it’s so poor. Absolutely stay away from this place. 0 stars if I could

I had the pleasure of having Chris Atwater resolve a problem that I had been working on for a year. After speaking to four different people, this rep finally understood what the issue was and resolved it in one phone call. It appears that all people want to do is pass you off to someone else without even listening or trying. Chris went above and beyond and assured me when the phone call was over the issue would be resolved, AND IT WAS! If only there were more people like Chris, willing to go the extra mile. Thank you so so much Chris.

Often when you have to speak to someone they are quick to hang up which puts pressure on you if you have a problem!
However Rukhsana (not sure on the spelling) was kind, very patient and very helpful which calms the tension when your trying to solve a problem! If only everyone had the patience to solve things like she did. Very professional and polite.

Designed to prevent customer service. I truly believe this company acts as a buffer between shareholders and their investments, so that shareholders have less (or no) access to information regarding their accounts.

After some failed searches of the help function I spoke to an adviser, Kunal, who was very helpful and able to resolve my issue easily.

I spoke on the telephone to Lee at Computershare Australia. He was very helpful in guiding me to find the right information in Equate Plus. He also helped me with information on transferring shares to my Broker account. Information was clear and relevant.

My representative Marilyn assisted me with my shares enquiry and was I was very pleased with her response, service, professionalism and friendly nature.
10/10 service. Thank you Marilyn