I have been with consumer pulse for years and have religiously filled my diary every week. I now am unable to sign in as I am getting a message saying your connection is not safe. I am unable to co... Toon meer
Bedrijf heeft geantwoord
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This used to be a great site and i have been with them for a long time,always completing my survey diary on time. There seems to be problems of late. 1) As someone else on here... Toon meer
Bedrijf heeft geantwoord
Consumer Pulse hav a hughe variety of diffenet types of surveys and always pay up quickly when the relevant level is reached.
Bedrijf heeft geantwoord
Panel ID: 132162 They're not crediting my points. I registered my purchases for the past two weeks and my points aren't showing up. Today I received an email saying I haven't registered any purchases—... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are interested in collecting information on your shopping, whether for yourself or others in the following areas: Fashion, Entertainment, Mobile Phones and Accessories, Beauty
Contactgegevens
Verenigd Koninkrijk
- www.consumerpulse.co.uk
2,4
Slecht
75 reviews
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Great Platform but reward options are rather limited
I have been with Consumer Pulse for several years and have found them to be a reliable company. I often don't have anything to record from the categories given lately but still checkout as you get 500 points. I have built up a lot of points and the only criticism I have is the lack of choice for rewards. Most of the reward options are not of any interest to me. National Express is one I would use but you can only order vouchers in £10 multiples and only use 1 voucher per transaction. It would be better to have a few higher denominations so that we could get £20 and £40 vouchers as well. Most journeys cost £20 plus. I would like Amazon vouchers as an option too. There are never any new rewards added so the choice has become boring.
30 juni 2024
Review zonder uitnodiging
Antwoord van :: consumer pulse :: Home
Thank you for your review and feedback!
We're glad to hear that you've found Consumer Pulse to be reliable. We appreciate your suggestions regarding the reward options and will certainly take them into consideration to improve our offerings.
Kind regards,
Consumer Pulse
10 year relationship
I have been a member of consumer pulse for 10 years. I have redeemed probably more than a £1000 of vouchers in this time. I generally leave them until it is £100 and then use them at Argos or B&Q.
14 mei 2024
Review zonder uitnodiging
Antwoord van :: consumer pulse :: Home
Thank you for your five-star review.
We're happy to hear about your positive experience!
Thank you for your contribution over the years.
Kind regards,
Consumer Pulse
Too old!
I have been a panelist for years with no problems whatsoever until I reached my 80th birthday when I was no longer required. On questioning this I was told that the demographic is for panelists between 16 and 79 but I can find nothing to say that anywhere. Is this not a case of Age Discrimination?
I have been informed that the age restriction is shown on the website's FAQ but as my access to the website has been cancelled, that was a stupid suggestion.
18 april 2024
Review zonder uitnodiging
Antwoord van :: consumer pulse :: Home
Thank you for your review.
We sincerely apologise for any inconvenience you have faced regarding the closure of your account.
We would like to emphasise that although you may not have been informed of the age criteria, it is mentioned on our website in the FAQ section.
Once again, we greatly appreciate your feedback and the contribution you have made to the panel.
Kind regards,
Consumer Pulse
Very easy
Very easy to do,always give voucher codes in good time and easy to redeem…been with them about a year now,I always get Just Eat Vouchers that I apply to my Just Eat account.
14 april 2024
Review zonder uitnodiging
Antwoord van :: consumer pulse :: Home
Thank you for your five-star review.
We're happy to hear about your positive experience! Making voucher redemption effortless and timely is our priority, and we're glad it's been serving you well.
Thank you for your loyalty over the past year.
Kind regards,
Consumer Pulse
10 years and no issues
I've been a member 10 years and never had an issue, Get extra points for filling in telecoms and entertainment surveys. I would like more voucher options, but Argos ones give you plenty of variety.
27 maart 2024
Review zonder uitnodiging
Antwoord van :: consumer pulse :: Home
Thank you for your review and for being a valued member for 10 years!
We're delighted to hear that you've had a smooth experience and enjoy the perks of earning extra points through surveys. Your feedback regarding voucher options is duly noted, and we'll strive to enhance our offerings to provide even more variety. Here's to many more years of satisfaction with us.
Kind regards,
Consumer Pulse
I have made an entry almost every week…
I have made an entry almost every week for over 10 years whether or not I had made a purchase and have not had a problem until this week. I can’t log on and get the message - login failed, please check your login data. I tried to change my password but they didn’t send the link. No reply to 2 emails or a phone call.
Further to my review, I have now spoken to the consumer pulse help line and was told that the reason my account has been blocked is because I have just had my 80th birthday. Apparently they do not have panellists over 80!
26 januari 2024
Review zonder uitnodiging
Antwoord van :: consumer pulse :: Home
Thank you for your review. We apologise for the inconvenience you're experiencing while trying to access your account.
It could be a technical glitch; we recommend trying the following steps:
• Clear the cache and cookies on your browser before attempting to log in again.
• If it fails, please reset the password by clicking the 'Forgot Password' link.
• Enter your email address on the following page, which will prompt an email to be sent to this address.
• If you haven't received the password reset link, please check your spam or junk folder in case the email was misrouted.
• Enter your email address again, after which you'll be able to enter a new password.
If the issue persists, please don't hesitate to contact us via email at help@consumerpulse.co.uk or by telephone at 08085 774 445, for further assistance.
Kind regards,
Consumer Pulse
Liars
They lock your account from the start so you can't access it but still send you surveys. Then send you an email saying they are closing your account. Complete time wasters. As I caught them out after a number of emails I did manage to get them to unlock my account so I could redeem my points. They still continued to lie about it. Disgusting!
24 januari 2024
Review zonder uitnodiging
Antwoord van :: consumer pulse :: Home
Thank you for your review and for providing your details. First and foremost, we sincerely apologise for any inconvenience you may have experienced. Upon reviewing your account, it has come to our attention that since you joined the panel, no checkouts or shopping trips have been entered due to the account being closed. Your account was reinstated twice, during that time you received surveys. However, the core task was to visit our website and complete the checkout at least once a week. We understand that due to technical glitches, this may not have been possible. Also, the account lacks sufficient points for redemption. As a gesture of goodwill, we have credited and rounded up the points so that you can now redeem the vouchers. We would like to confirm that you have successfully redeemed the points.
Once again, we apologise for any inconvenience caused and appreciate your understanding.
Kind regards,
Consumer Pulse
I had been a member for many years
I had been a member for many years, but due to Covid and various other personal problems, I did not logon for a couple of years. When I tried again I was unable to logon. I contacted them by email and was told my account had been closed. They also said it could be temporarily opened so I could redeem my points. The last time I contacted them I received this message.
"We do not have this email address registered to our panel. However, to access your account, you will need to use your registered email address with your Consumer Pulse account and the same password"
Having been a member for many years, I had always used the same email address and password ??
Also I was sent Argos gift cards worth £130 on 7/2/20. Soon after the pandemic hit and I did not get round to using them. When I did, I had to face the embarrassing situation of being told they were not valid. When I got my magnifying glass out, it said - "This gift card must be first used within 3 years from the date of initial activation". I do not understand what "first used" means. Also what is the date of initial activation.
Is it the date on the letter which accompanied the gift cards. If so why was I not made aware of it. If I had been made aware of the "initial activation date" I would have redeemed them within the time limit.
So here I am unable to redeem my points, which I think will be worth over £100, plus £130 in useless gift cards. I am 75 and over £200 would come in really useful in the present day financial climate.
5 januari 2024
Review zonder uitnodiging
Antwoord van :: consumer pulse :: Home
Thank you for your review and for providing your details.
We have made several attempts to reach out to you; however, unfortunately, we were unsuccessful.
Could we kindly ask you to get in touch with us via email at help@consumerpulse.co.uk or by telephone at 08085 774 445? We would be happy to assist you.
Kind regards,
Consumer Pulse
Been with them quite a few years and …
Been with them quite a few years and never had any issues but the rewards need to be updated as choice is quite limited I think ...need to add supermarket type vouchers or PayPal..
24 november 2023
Review zonder uitnodiging
Antwoord van :: consumer pulse :: Home
Thank you for your review and suggestion.
We appreciate your suggestions for rewards and are actively working to enhance our program. Your input is valued, and we aim to exceed your expectations. If you have more suggestions, feel free to share. Thanks again for your loyalty, we look forward to serving you better.
Kind regards,
Consumer Pulse
Absolutely disgraceful
Absolutely disgraceful! I joined them for less than 2 months, diligently recorded relevant purchases each week, and accumulated points worth around £30. I was planning to redeem it when it reached a bit more, but suddenly, they closed my account.
The reason? "You no longer meet our criteria."
What they did to me was simply demand my personal information without providing any benefit. Once they've resold your data, they promptly close your account.
My advice to those invited to join: think twice before wasting your precious time!
UPDATE (21/11/23):
They told me a quick call would allow me to redeem my points. So, I rang them, asking to turn my points into 2 x £20 Argos e-gift cards (my points worth around £44). Guess what? They said those cards weren't available for me, only £10 physical ones. They also suggested I log into my account to sort it myself. The problem is, my account's closed, so no logging in for me. I prefer e-vouchers so that they can't use 'delivery is lost' as a pretext. Nonetheless, they shuffled me to a 'help line,' claiming it'd sort things out. Well, the call dropped, and when I tried again, no agents were around. This whole experience just shows how terrible their service is. I'll keep you posted on the mess I'm dealing with. Think TWICE before joining.
20 november 2023
Review zonder uitnodiging
Antwoord van :: consumer pulse :: Home
Thank you for your review and for providing your details. We have checked our records and identified incorrect purchase entries. Since you joined the panel, we have received only inaccurate data, and these data have never been used due to their inaccuracy.
You can contact our rewards team at 0800 0121 488 to redeem the outstanding vouchers.
Please note that we are a market research company committed to providing accurate data. For more information, refer to our privacy policy at https://consumerpulse.co.uk/privacy_policy.php?frmnd=home
If you need further clarification, please contact us by email at help@consumerpulse.co.uk or by telephone at 08085 774 445, and we will be happy to assist you.
Kind regards,
Consumer Pulse
13 years experience.
I have been a member of Consumerpulse for 13 years. I have had an excellent experience with them and would highly recommend the site. It is so easy to enter your purchases and payout of rewards excellent. Thank you for years of rewards.
10 november 2023
Review zonder uitnodiging
Antwoord van :: consumer pulse :: Home
Thank you so much for being a valued member of Consumer Pulse for 13 years!
We're pleased to hear about your excellent experience and appreciate your recommendation. We're committed to providing a seamless and rewarding experience for our members. Your kind words mean a lot to us, and we look forward to continuing to serve you for many more years. Thank you for being so loyal and being part of the Consumer Pulse panel!
Kind regards,
Consumer Pulse
Fantastic
I can't remember how long I have been with this company it's been so long.
I can honestly say they are fantastic.
I just log in every Monday to enter my purchases, if I have any or not. The reminder email I get every Sunday is a good way not to forget.
The rewards are great - e-vouchers are sent almost by return when I have applied for them.
1 november 2023
Review zonder uitnodiging
Antwoord van :: consumer pulse :: Home
Thank you for your long-standing support! We're thrilled to hear that you've had a fantastic experience with us. Your loyalty and positive feedback mean a lot to us, and we're glad the process has been easy and rewarding for you.
Kind regards,
Consumer Pulse
Great company to work with
Great company to work with , always received my vouchers quickly , nice gentle reminder if you forget .
31 oktober 2023
Review zonder uitnodiging
Antwoord van :: consumer pulse :: Home
Thank you so much for this 5-star review. We appreciate your positive feedback and are pleased to hear that you've had a great experience with us. Your satisfaction is important to us.
Kind regards,
Consumer Pulse
I might 2 weeks ago join that and from…
I might 2 weeks ago join that and from the first day i can’t sign in… i ask for password reminder they sent but still not working
2 september 2023
Review zonder uitnodiging
Antwoord van :: consumer pulse :: Home
Thank you for your review and feedback.
We apologise for any inconvenience you've experienced in accessing and resetting your password.
Could we kindly ask you to reach out to us via email at help@consumerpulse.co.uk or by telephone at 08085 774 445? We will be more than happy to assist you.
Kind regards,
Consumer Pulse
I have been with this company for many…
I have been with this company for many years, never had @ny issues. I usually allow the point to add up till Christmas time, then have a splash out.
Never had a problem with receiving the vouchers.
I can certainly recommend this company. Keep up the good work
22 augustus 2023
Review zonder uitnodiging
Antwoord van :: consumer pulse :: Home
Thank you so much for taking the time to share your wonderful experience with us! We're absolutely delighted to hear that you've been a loyal member of our company for many years and that you've had consistently positive interactions with our services.
It's fantastic to know that our point system has been working well for you, allowing you to accumulate points and treat yourself to a special splash-out during the holiday season.
Thank you for your recommendation.
Kind regards,
Consumer Pulse
Never had a problem
Never had a problem. My voucher requests have always been redeemed quickly.
16 juli 2023
Review zonder uitnodiging
Antwoord van :: consumer pulse :: Home
Thank you so much for this 5-star review.
It's wonderful to hear that the task was easy and that you love our rewards. We genuinely appreciate you taking the time to share your experience with us.
Kind regards,
Consumer Pulse
Consumer Pulse
I am finding the reviews on here most interesting! I received exactly the same email back in early May informing me:
'We regret to inform you that we had to close your account as we have not received any response from you since our last reminder.' I had logged in more than once a week. I have phoned Consumer Pulse and email and apart from a email acknowledgement I have not received any explanation as to why my account was closed!
9 mei 2023
Review zonder uitnodiging
Antwoord van :: consumer pulse :: Home
Thank you for your review and feedback.
We would like to extend our sincere apologies for any inconvenience you may have encountered due to the closure of your account. We appreciate you providing your details, and we have reached out to you directly via email.
At Consumer Pulse, we greatly value your feedback, and we strive to improve our services based on the experiences of our panel members. If you have any further questions or concerns, please feel free to reach out to our help desk. We are here to assist you.
Once again, thank you for your valuable feedback.
Kind regards,
Consumer Pulse
To begin with was great
To begin with was great. I recorded my purchases and received reward. Continued to record purchases and responded to last email received stating that I hadn't made any new purchases.
Received an email saying I hadn't responded & they were closing my account.
I was close to receiving another reward. What a great way to obtain users data for free & not reward them!
An update as they contacted me today (23/5/23). They reopened my account temporarily & added a goodwill amount so I could reach the reward payout.
Top marks for the response and outcome
11 mei 2023
Review zonder uitnodiging
Antwoord van :: consumer pulse :: Home
Thank you for your review and feedback.
We sincerely apologise for any inconvenience you may have experienced regarding the closure of your account. Thank you for providing your details. We have directly contacted you via email.
At Consumer Pulse, we highly value your feedback and aim to enhance our services based on the experiences of our panel members.
If you have any additional questions or concerns, please do not hesitate to contact our help desk. We are here to assist you.
Kind regards,
Consumer Pulse
Shabby treatment
They got one star because it was fine for a while.
I joined in March, recorded relevant purchases each week and earned £25.
Then they closed my account.
First reason given - You have not responded to our last reminder. Pure bull!
Second explanation - You no longer meet our criteria and closure is not appealable. Total tosh!!
At least I haven't lost my earnings but I'm appalled by their shabby treatment!
10 mei 2023
Review zonder uitnodiging
Antwoord van :: consumer pulse :: Home
Thank you for your review and for sharing your experience with us.
We sincerely apologise for any inconvenience you have faced regarding the closure of your account. We understand how frustrating and disappointing this situation must have been for you.
Upon reviewing your feedback, we have taken immediate action to investigate the matter further. We found that our help desk recently contacted you regarding the voucher redemption, and we assure you that the vouchers will be delivered to you shortly.
We value your feedback and strive to improve our services based on panel members' experiences. Your input helps us identify areas where we can make enhancements to provide a better overall experience for our customers. We apologise for any miscommunication once again and for any inconvenience caused, and we appreciate your understanding and patience.
If you have any further questions or concerns, please don't hesitate to reach out to our help desk.
Kind regards,
Consumer Pulse
Fantastic
By far the best student survey conpany I use weekly. Paid for many Xbox games from Argos! It’s brilliant and engaging. Much better than another company which is similar! These reward you like they should properly
20 april 2023
Review zonder uitnodiging
Antwoord van :: consumer pulse :: Home
Thank you for your review.
We are so glad that you find our rewards satisfying and the task to be easy. We understand the importance of having a positive experience with us, and we thank you for giving us the time to share it with us.
Kind regards,
Consumer Pulse
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