Cooks and Company Reviews 

Fantastic company to deal with,the item was received very quickly

Great product, great service, bit of a long wait - this was because it was a special offer and we were advised up front but 8 weeks for new oven is kind of a long time.

Can't fault cooks and co on service, though. Every interaction excellent.

Good price, fast delivery Thank you.

Replied really quickly to emails and gave us the delivery date we wanted. Kept us informed and product is excellent.

Really helpful on the phone and by email contact. A slight misunderstanding with delivery date, but all sorted efficiently. Great service.

Cooks seem to be the only dealer in England with stocks of the most sought after Miele dishwashers. Apparently they had the foresight to fill their warehouse just before the first lockdown.

Their service was courteous, friendly and efficient and the machine arrived as promised on the specified day.

Competitive pricing and comprehensive showroom with knowledgeable staff.

Excellent customer services & extremely quick delivery! Highly recommend using this company.

Very helpful,pleasant to deal with, prompt and professional.

Really helpful customer care from purchase to delivery and from the delivery team.

Very good service. Prompt delivery.

Quick delivery with no issues. Good advice over the phone. Great product.

Great product from an excellent company.

Purchased new Miele Dishwasher from Cooks and Company to replace existing unit where the pump decided to give up the ghost. Searched for options and availability on a new Miele G7100SC in clean steel. Cooks and Company had stock (many others did not due to supply issues) and at a good price. Placed order and took delivery 3 days later. Arranged for old unit to be taken away. I fitted the new dishwasher myself. Delivery team used were polite and efficient. I was given a wider than ideal delivery window but the delivery team did call in advance to let me know when they would be arriving and they did arrive as expected. All in all a very good purchasing and delivery experience.

I saved £400 with Cooks and Company.
Speedy and efficient service

Took time to explain options, and still saved loads of money!

Excellent service. Responsive and super-knowledgeable advice from Iain when buying a stack of Miele ovens and warming drawer. Will return for the next instalment of white goods!

I had been trying to buy a washing machine - tried the manufacturer, and ordered 'successfully' online, but the order was cancelled and refunded as not in stock. I tried searching for the model again, and was delighted to be able (on the face of it) to order from this small supplier. I emailed them (after hours) to ask if the machine was actually in stock, they said yes and to order on the website. I placed the order the same evening, by which time their website had been updated to Black Friday deals - great, I thought, money off.

I placed the order successfully and booked a delivery date, only to be called the following day with a seemingly convoluted explanation but the bottom line was, I either had to pay full price to (maybe) get my hands on the one they had in stock, or wait until their Black Friday stock was in, which might not be until January. I cancelled the order, because I have a very strict policy of not being 'messed around' by suppliers.

I have only given three stars because, while I appreciate that they won't want to give a discount on stock for which they had to pay full trade price, their website had allowed me to pay and book a delivery slot, only then to be told that they would not honour delivery on that day at the price I paid. Furthermore, after that telephone conversation, I emailed them to express my regret at how things had gone, and have not received a reply.

I have given three stars rather than fewer because a) they replied to my original query quickly, b) they refunded my purchase immediately and without question, and c) I do believe that this was an issue of bad timing, albeit one that I think could have been handled much better.

Phone queries promptly and clearly answered. Delivery men courteous and efficient.