The quality of products purchased (bath and basin taps and overhead shower in brushed gold) is great, easy to clean and look stylish. There have been few small issues with the taps but these were reso... Toon meer
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This company provided a shower that does not function properly. They initially said they were happy to provide a replacement part but have since gone completely silent and failed to respond to and ema... Toon meer
Bedrijf heeft geantwoord
Incredibly happy with the quality of products we received - I got a bath, toilets, shower and taps from here and all were great. We had a few issues with things being out of stock and delivery time... Toon meer
Bedrijf heeft geantwoord
First time buying from Nosa and have to say that the aftercare has been excellent. I ordered a vanity sink unit from them which was very reasonably priced and had an issue with a damaged/ broken a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
In the realm of luxury, Nôsa stands as the epitome of bathroom elegance, where timeless design meets unparalleled craftsmanship. We cater to a clientele that appreciates the finer things in life, and our name has become synonymous with the zenith of bathroom luxury. At Nôsa, we understand that the bathroom is more than just a space—it's a personal retreat, a haven where one's daily rituals are elevated to acts of self-care and rejuvenation. Our carefully curated selection of high-end bathroom fittings is crafted from the highest quality materials, ensuring that each piece serves not only as a functional asset but also as an artful centrepiece to your sanctuary.
Contactgegevens
Westgate House, Albert Street, HG1 1JX, Harrogate, Verenigd Koninkrijk
- 01423 802 989
- info@nosa.co.uk
- nosa.co.uk
3,8
Goed
353 reviews
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No response to faulty item
This company provided a shower that does not function properly. They initially said they were happy to provide a replacement part but have since gone completely silent and failed to respond to and emails sent.
21 oktober 2026
Review zonder uitnodiging
Antwoord van Nosa
Hi Fran,
We're really sorry to hear that you've been left waiting for a response. This certainly isn't the level of service we aim to provide, and I apologise for the frustration caused.
I'd really appreciate the opportunity to get this resolved for you as soon as possible. Please could you give me a call on 01423 802 989 and ask for me, Anita, so I can look into this personally and get things moving for you.
Thank you for bringing this to our attention, and I look forward to speaking with you.
Kind regards,
Anita
Client Relations Executive
Do not purchase from this company
Do not purchase from this company!
I bought a few items for my bathrooms renovation including Santos double sink and Vigo cloakroom sink based on the fact that the company has a showroom in Harrogate.
First of all there was no confirmation email about the date of delivery.
Secondly, the Santos sink cracked 3 days after installation in the weakest point. The sink is made of fragile material and is mounted to wall with just three bolts, without any other support, while the waste is not sufficient to take the water quickly out which is too heavy for sink itself. I’m not even talking, in case you have a teenager or elderly person leaning on it!
After contacting customer services regarding the issue, they firstly agreed to replace the sink, however not funding installation fee. They sent a van to take the damaged sink back without confirmation while this was still on the wall. Based on the experience I lost trust to the product and decided to go for a refund and also wanted to return unused Vigo sink.This was agreed a few times with the customer services from the showroom, however nothing happened even after several attempts to visit the showroom or email customer services. I was literally ignored and left without a refund.
1 april 2026
Review zonder uitnodiging
Antwoord van Nosa
Hi Daniela,
Thank you for taking the time to share your feedback. I'm sorry to hear about your experience and the frustration this has caused.
We take all customer concerns seriously, particularly when it comes to product quality and the level of service we provide. I'd like the opportunity to look into this matter personally, including the issues you've raised regarding the sinks, communication and outstanding refund.
Please contact us directly and ask for me, Anita, so I can review the situation and see how best we can resolve this for you.
I'm sorry that your experience has fallen short of expectations, and I hope we can work towards a satisfactory resolution.
Regards
Anita
Client Relations Executive
Great products & great customer…
Great products & great customer service, I would highly recommend
19 oktober 2026
Review zonder uitnodiging
Antwoord van Nosa
Hi Sam,
Thank you so much for your lovely review! We're delighted to hear you're happy with both our products and customer service. We really appreciate your recommendation and hope to welcome you back again soon!
Regards
Anita
Client Relations Executive
The quality of products purchased (bath…
The quality of products purchased (bath and basin taps and overhead shower in brushed gold) is great, easy to clean and look stylish. There have been few small issues with the taps but these were resolved by the customer service at no extra cost to us. There were some delays in responding to one of the matters raised with customer services but was resolved very efficiently upon a follow up phone call with Anita. Overall satisfied with the product and the service
19 oktober 2026
Review zonder uitnodiging
Antwoord van Nosa
Hi Irma,
Thank you so much for taking the time to leave us such a lovely review. I'm delighted to hear you're happy with the quality and style of your brushed gold taps and shower, and that we were able to resolve the issues for you.
I also appreciate your feedback regarding the delay in responding, and I'm glad we were able to get everything sorted when we spoke. It was a pleasure helping you, and thank you again for your patience and support!
Best wishes,
Anita
Client Relations Executive
Incredibly happy with the quality of…
Incredibly happy with the quality of products we received - I got a bath, toilets, shower and taps from here and all were great.
We had a few issues with things being out of stock and delivery times being delayed which wasn’t great. But Anita and Lisa from customer service were fantastic and they sorted everything out for me very quickly.
10 oktober 2026
Review zonder uitnodiging
Antwoord van Nosa
Good morning
Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you are happy with the quality of your bath, toilets, shower, and taps. Providing top-tier products is very important to us, and it is wonderful to know they met your expectations.
At the same time, we sincerely apologize for the frustrations caused by out-of-stock items and the delivery delays you experienced. We know how inconvenient stock and schedule disruptions can be during a project, and we are working hard to improve these logistics. We are glad, however, that Anita and Lisa were able to step in and resolve these issues for you so quickly.
We will make sure to pass your kind words along to both Anita and Lisa, as they will be thrilled to know their efforts made a positive difference. We appreciate your patience, and we hope to welcome you back again in the future.
Kind regards
Nôsa Customer Support
First time buying from Nosa and have to…
First time buying from Nosa and have to say that the aftercare has been excellent.
I ordered a vanity sink unit from them which was very reasonably priced and had an issue with a damaged/ broken adjustment bracket.
A replacement was sent immediately.
Emails were answered within a few hours, no complaints whatsoever.
Special thank you to Anita.
24 september 2026
Review zonder uitnodiging
Antwoord van Nosa
Hi Lee!
Thank you so much for your fantastic review.
It’s wonderful to hear that your experience with Nôsa was a positive one, especially when it came to getting the replacement part sorted for you. We always want our customers to feel looked after, and I’m so pleased we could help.
Thank you for choosing Nôsa and for taking the time to share your experience. Your kind words are very much appreciated.
Kind regards,
Anita
Client Relations Executive
Anita's level of service 5 Star ++
Anita's level of service was exceptional. It was a delight to deal with somebody who knows the product range in detail and is incredibly helpful !!
She made the whole process very easy and simple, how refreshing.
I will be using this company again.
5 oktober 2026
Review zonder uitnodiging
Antwoord van Nosa
Thank you so much, Paul, for taking the time to leave such a lovely review.
It was a real pleasure helping you, and I’m so pleased to hear that you found everything straightforward and easy. Your kind words really do mean a lot to me, and I’m delighted to know you’ll be using Nôsa again.
Thank you once again for your support and for choosing Nôsa.
Kind regards,
Anita
Client Relations Executive
Anita hits a 6!
I've been working with Anita, who's taken customer service to the next level. She's been absolutely brilliant and gone well beyond the extra mile. Thank you
2 oktober 2026
Review zonder uitnodiging
Antwoord van Nosa
Hi Jeff,
Wow, thank you so much for such a lovely review! It genuinely means a lot to me.
It’s been an absolute pleasure helping you, and I’m so pleased I could make things a little easier along the way. Comments like this really do make my day and remind me why I love what I do.
Thank you again for taking the time to leave such wonderful feedback, it’s very much appreciated! 😊
Anita
Client Relations Executive
Bought a 400mm marble sink in July and…
Bought a 400mm marble sink in July and only just got around to having it fitted. I couldn't find the exact waste unit to go with the sink but no trouble for Anita, who helped massively and sent one out to me FOC! Now that is service.
Will send pics through soonest!
22 september 2026
Review zonder uitnodiging
Antwoord van Nosa
Hi Maninder,
Thank you so much for taking the time to leave such a lovely review. It was an absolute pleasure helping you find the right waste for your marble sink, and I’m so pleased I could help.
I’d love to see the finished bathroom, so please do send the pictures through when you get a chance!
Kind regards,
Anita
Client Relations Executive
Great customer service
28 september 2026
Review zonder uitnodiging
Antwoord van Nosa
Hi,
Thanks so much for your kind words! It’s great to know you were happy with the service you received. We really appreciate your support and hope to have the pleasure of helping you again in the future.
Kind regards,
Anita
Client Relations Executive
Nosa customer service team excellence…
Nosa customer service team have been excellent. We have ordered a vanity unit which we are very happy with, and they were very willing to help source extra items which we not listed on their web shop. Brilliant customer service!
24 september 2026
Review zonder uitnodiging
Antwoord van Nosa
Hi Manfred
What a lovely review to receive! We're thrilled that you're happy with your purchase and that our team could help with those little extras. Thank you for choosing Nôsa!
Regards
Anita
Client Relations Executive
Great Customer Service and beautiful vanity!
We ordered the 1200 mm Claridge Vanity for our bathroom. It’s a really beautiful unit and really elevates the whole space. I spoke to customer service twice before ordering to get more details and they were very quick to answer and super helpful. I noticed a promotional item was missing and when I called they sent me a new one free of charge which arrived 2 days later! I would definitely recommend House of Nosa and will be repurchasing when we do our next bathroom.
26 september 2026
Review zonder uitnodiging
Antwoord van Nosa
Hi Saffi & James
Thank you so much for your wonderful review!
We're delighted to hear that you love your Claridge Vanity and that our team was able to assist you throughout your purchase. It's lovely to know that we could resolve the missing promotional item so quickly, too.
We really appreciate your recommendation and look forward to helping you with your next bathroom project!
Kind regards,
Anita
Client Relations Executive
Anita was absolutely brilliant
Anita was absolutely brilliant. She quickly helped us resolve an issue with our thermostat and arranged for a new one to be sent out without any fuss.
Really friendly, helpful and efficient throughout — exactly the kind of customer service you hope for when something goes wrong. Thanks so much, Anita!
24 september 2026
Review zonder uitnodiging
Antwoord van Nosa
Hi Dave,
What a lovely review to receive! Thank you for taking the time to share your experience and for mentioning me personally. I'm so glad we managed to get your thermostat issue sorted without any hassle. It's always nice to know I've made a difference, and your feedback has genuinely made my day!
Best wishes,
Anita
Client Relationship Executive
Gorgeous
Gorgeous, premium looking products and amazing customer service. Thank you Nosa!
24 september 2026
Review zonder uitnodiging
Antwoord van Nosa
Hi Maya,
Thank you so much for your lovely review. It was an absolute pleasure to deal with you and I'm so pleased you're happy with your products. Your kind words really mean a lot.
Kind regards,
Anita
Client Relationship Executive
Firstly the design is beautiful and…
Firstly the design is beautiful and elegant and the products seem well made. I also had a query about an extension for the shower and was sent out a free extension pipe the same day. Great customer service on top of quality products.
23 september 2026
Review zonder uitnodiging
Antwoord van Nosa
Hi John,
Thank you so much for your lovely review! It was actually me, Anita, who dealt with you, so I’m really pleased I was able to help with the extension pipe.
It’s lovely to hear you’re happy with both the products and the service you received. Thank you for taking the time to share your experience, it really is appreciated.
Kind regards,
Anita
Client Relationship Executive
Nôsa
Fantastic Service & Attention to Detail
Nosa has provided such an amazing level of customer service from start to finish. From the initial measurements to the regular updates regarding maintenance and delivery, everything has been handled so efficiently and professionally. They’ve always been quick to respond and so helpful throughout the whole process.
A special thank you to Lisa in particular for being so lovely, helpful and responsive throughout. It really made the whole experience so smooth and easy. 🤍
And as an added bonus, they kindly gave me a free item too! Such a lovely gesture and really appreciated. I couldn’t be happier with the service and would definitely recommend Nosa!
23 september 2026
Review zonder uitnodiging
Antwoord van Nosa
Hi Ira
Thank you so much for such a lovely review! It was an absolute pleasure helping you throughout your bathroom project, and I’m so pleased I could make the whole process as smooth and stress free as possible.
Your kind words really do mean a lot to me, and I’m delighted you’re so happy with everything. Thank you again for choosing Nôsa and for taking the time to share your experience. 🤍
Kind regards,
Lisa
Sales Consultant
Nôsa
For me Nosa went out of their way to…
For me Nosa went out of their way to assist with my order. I emailed them on Sunday not expecting an response until Monday. This was not the case approx 10 mins later they answered my queries. Lisa also went above and beyond to cater for my Neurodiverse condition - and made a really good offer! easy understood payment instructions now waiting for my order to be delivered.
22 september 2026
Review zonder uitnodiging
Antwoord van Nosa
Good morning
Thank you so much for leaving such a wonderful review. We are absolutely thrilled to hear about your experience with us. Providing quick, attentive support and ensuring our service meets your specific needs are top priorities for our team, so knowing that Nosa and Lisa made such a positive difference to your order means the world to us. We truly appreciate your feedback and hope you love your order when it arrives. If you need anything else in the future, please do not hesitate to reach back out.
Kind regards
Nôsa Customer Support
Beautiful bathtub and fast delivery
Beautiful bathtub and fast delivery
14 maart 2026
Review zonder uitnodiging
Antwoord van Nosa
Good morning
Thank you so much for taking the time to leave us a five-star review. We are delighted to hear that you love your new bathtub and that our delivery team got it to you so quickly. Enjoy your wonderful new addition, and please let us know if we can help you with anything else in the future.
Kind regards
Nôsa Customer Support
Rare ‘old school’ service
Proper ‘old school’ service, that is so hard to come by these days. Their customer care is of such a high standard. Can’t recommend this company enough.
9 september 2026
Review zonder uitnodiging
Antwoord van Nosa
Good morning
Thank you so much for taking the time to leave such a wonderful review. Hearing that you experienced proper, old-school service truly warms our hearts, as providing thoughtful and attentive customer care is at the very core of everything we do. Knowing that our efforts made such a positive impression means the world to our team. We sincerely appreciate your strong recommendation and look forward to welcoming you back again soon.
Kind regards
Nôsa Customer Support
The vanity is gorgeous
The vanity is gorgeous. Such a high quality finish and makes the space look so much brighter
1 augustus 2026
Review zonder uitnodiging
Antwoord van Nosa
Good morning
Thank you so much for leaving us such a wonderful review. We are delighted to hear that you love your new vanity and that its high-quality finish has helped brighten up your space. Knowing that our furniture has made such a positive impact on your home means the world to our team. We truly appreciate your support and hope you enjoy the new look for many years to come.
Kind regards
Nôsa Customer Support
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