Nosa Reviews 

Bath tub did not arrive for two days past delivery date, neither the courier nor Nosa alerted me to this, I had to call and chase both.

Once it arrived the waste pipe leaked. Nosa sent the following:

"Thank you for the video, this is most helpful.

It appears the low profile bath waste is insufficient. This part is intended as a guide that the factory includes in the bath package, however most plumbers/fitters choose to use their own.

We recommend the parts listed below which are from Robert McAlpine:
McAlpine T12A-F 1½" Euro Waste Adaptor
McAlpine Q10 1½" Shallow Bath Trap
McAlpine FLEXCON2 1½" Flexible Connector
We will gladly reimburse you for purchasing the items listed above, which you can source from many DIY/hardware stores.

Regarding the delivery fee, I will speak with Management and get back to you.

Kind regards
John"

They invoices were sent they never reimbursed the replacement products and never got back to me on the refund of the delivery fee despite multiple emails asking for updates.

I bought a toilet from Nosa and they sent the wrong product. Two cisterns rather than a cistern and a bowl. I contacted them numerous times by telephone, I made a formal complaint on their website form and asked for a manager to call me back. This still has not happened and the complaint has not been acknowledged. After numerous calls over days they sent a replacement which took 5 days, but I still have not had a response to my complaint! One customer service rep on checking when the replacement would be delivered asked me to call back after 09:00 as the delivery company don’t open until 09:00. It was 08:59 so I said if I stay on the phone for one more minute you can call them without me having to call nosa back. He said no, you must rejoin the queue and call us back after 09:00. By the time we finished this conversation it was 09:00. This seemed like a ridiculous thing to say. I will not be buying from Nosa again.
Postcode and order number supplied via trustpilot. I will also email your customer service to follow up.

Considering this is a high end supplier this process was really dissappointing.
I ordered the shower and got a dpd/Nosa message saying they were coming. I then continually got failed delivery notifications from DPD. They never turned up to my house, I can prove that, and I was in my house.
Not a Nosa issue in fairness…but when I asked Nosa to chase the reason down and challenge DPD down they didn’t bother the first time and the second time they clearly didn’t pursue DPD for answers/proof they arrived.
Really frustrating, should have gone to one of the other suppliers. Don’t bank on getting your products on time with Nosa.

I’m delighted with my experience with Nosa. The bathroom products, including toilets and shower trays/screens are excellent value for money, well constructed and give me the exact minimal & sleek style I was looking for. Customer Service, especially Paige have been absolutely fantastic - arranging exchanges for us super quickly and helping to ensure we had the finishes and styles we were looking for. I’ve contacted Paige from customer service before, during and after ordering to confirm some details and she been exceptionally helpful, prompt and personable every time. Thank you!

Poor from start to finish.

Customer service team are so unknowledgeable and unprofessional. No responsibility for anything that has gone wrong during my journey. Seems to be a common experience recently - avoid

Not sure how this place operates, but it is by far the least professional store I’ve dealt with during my build-out.

I called to place an order and was assured of 48‑hour shipping; the delivery took a full week. I called three times for an update and was told someone would call me back, but only one person actually did and finally explained the delay.

The products themselves are acceptable but far from premium. The waste sizing is not standard, the tap restricts the flow so much that I may need to replace it with another brand, and the vanity door is not straight. This range is not especially expensive, but in my experience Ikea offers better quality at a better price point.

Overall, this was not the level of service I expected, and I’m extremely disappointed with the aftercare. I would advise others to be cautious.

As a follow up to the store’s response: I’ve emailed and called multiple times and received only one reply, which didn’t address any of my concerns and just a suggestion to consult a plumber. That kind of answer doesn’t help or address the issue and their response here doesn't recover the time or money wasted on labour and now having to replace poorly functioning products.

Again, I would advise caution if considering purchasing from Nosa.

I have never written a review in my life, but my experience with this company has left me absolutely infuriated, and I feel compelled to warn others — please do not shop here.

From the very beginning, the experience has been a complete disgrace. We ordered tiles online at a stated price, only to be contacted afterwards and told the pricing on the website was incorrect. We were then asked to pay an additional £500 after already placing the order. Despite how unacceptable this was, we reluctantly paid it because we were desperate to move forward with our project.

Things only got worse from there. We later placed another order for additional tiles, but ended up with too many and arranged a return. What should have been a simple process turned into a complete ordeal. After significant effort, the tiles were finally collected — and thankfully, I took photographic evidence of the full return.

Since then, I have contacted the company at least 30–35 times (around 15 emails and countless phone calls). Every single time, I am told someone will call me back within 30 minutes with a resolution. That call never comes.

I have now been told my refund has been processed — but for the wrong amount. I returned 15–16 boxes, yet their system only shows 7. Each time I raise this, I am told it will be “looked into” and that I will receive a call back. Again, no follow-up.

It has now been over a month, and I am still waiting for over £1,000 to be refunded. No clear answers, no accountability, and no communication. Emails of complaint have been ignored, and repeated calls have led nowhere.

The customer service is completely unacceptable. You are passed from person to person with no ownership, no resolution, and constant empty promises of callbacks that never happen.

This has been one of the most frustrating experiences I have ever had with any company. I would strongly advise anyone to avoid this business entirely — it is simply not worth the stress. I would rather pay double elsewhere than go through this again.

10/10 customer service. Super helpful and quick.

Paige was absolutely brilliant handling a query i had with an order. Speedy to respond and very professional. Having purchased a lot of bathroom accessories online i can honestly say that Nosa have far exceeded my expectations. Thank you again!

Sent tells via email- of course they have nothing to say:

I’ve just travelled from Huddersfield to Harrogate to look at your show room. None of your all white colleagues even acknowledged me. As soon as a white woman and white man walk in, they are greeted, offered help and a drink. If you don’t want BLACK people in your shop you should state so. I wanted to see your show room to look for something I saw online. Won’t be spending my white earned GBP here! Remind me what year is it???

Only editing this as Trustpilot have threatened to take down my review if I didn’t provide them with an order number and telephone number and name. They have my email address and name. Since I wasn’t allowed to buy from them how can I have an order number?

The date of the ‘experience’ was Saturday 14th March between 1.50 and 2.10pm. I have only yesterday received a reply from the company since this review.

Disgusting!

I wrote a negative review here and received a response saying someone would get back to me. I still haven’t received a response.

It’s now been over two weeks with no resolution.

Please DO NOT buy from this company.

Recently ordered a marble sink from Nosa and am really disappointed by the quality of the product sent to me which has what looks like a poor attempt to fill a crack running through the centre of the sink. I've emailed customer support and am awaiting a reply so will update this review dependent on outcome.

Update 18/03 - although I appreciated the platitudes given in reply to my review, I've heard nothing from their customer service team a week after having emailed.

Anita was unbelievably helpful sourcing a Matt black toilet lid on the Monday and it was delivered today, superb service and customer care from Anita, nothing was too much trouble, highly recommended

I had some troubles with placing the order online but received a Fantastic assistance and service help from Anita in customer service department. She was so kind and calm while I was in stress and she found solution for my issue and all these in a very quick and professional manner. Well done Anita. I wish I could always have such am excellent service elsewhere too. Thank you!!

Having recently built a house for ourselves, we have had to deal with numerous online suppliers but I have to say Nosa were by far the best in terms of ease of ordering delivery and quality of service. All their staff were helpful but Anita in particular was very knowledgeable and such a nice person to deal with. The quality of Nosa`s products is excellent and look great in our bathrooms.

Excellent customer service, dealt with enquiry quickly, with mega attitude

Great products, the website, service and packaging all show quality above normal. We bought few things for our bathroom, always got value for money.

Anita in Customer Service was excellent. So refreshing to have such easy, hassle free, quick support
Thanks

Anita was so helpful when we needed to buy an accessory pack with a different size towel bar included & she arranged such a quick delivery for us - delighted!

Managed to misplace one of our shower dials. Contacted Nosa and was very quickly directed to the right person who responded promptly and effectively. Luckily they had a returned item that was the perfect replacement for our missing piece. Excellent customer care. They sent it next day delivery, without cost!