The quality of products purchased (bath and basin taps and overhead shower in brushed gold) is great, easy to clean and look stylish. There have been few small issues with the taps but these were reso... Toon meer
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Lees wat reviewers zeggen
This company provided a shower that does not function properly. They initially said they were happy to provide a replacement part but have since gone completely silent and failed to respond to and ema... Toon meer
Bedrijf heeft geantwoord
Incredibly happy with the quality of products we received - I got a bath, toilets, shower and taps from here and all were great. We had a few issues with things being out of stock and delivery time... Toon meer
Bedrijf heeft geantwoord
First time buying from Nosa and have to say that the aftercare has been excellent. I ordered a vanity sink unit from them which was very reasonably priced and had an issue with a damaged/ broken a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
In the realm of luxury, Nôsa stands as the epitome of bathroom elegance, where timeless design meets unparalleled craftsmanship. We cater to a clientele that appreciates the finer things in life, and our name has become synonymous with the zenith of bathroom luxury. At Nôsa, we understand that the bathroom is more than just a space—it's a personal retreat, a haven where one's daily rituals are elevated to acts of self-care and rejuvenation. Our carefully curated selection of high-end bathroom fittings is crafted from the highest quality materials, ensuring that each piece serves not only as a functional asset but also as an artful centrepiece to your sanctuary.
Contactgegevens
Westgate House, Albert Street, HG1 1JX, Harrogate, Verenigd Koninkrijk
- 01423 802 989
- info@nosa.co.uk
- nosa.co.uk
3,8
Goed
353 reviews
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Beautiful products, amazing service
The customer service I have received from Nosa, specifically Lisa, was excellent from start to finish. Lisa helped me with a number of queries while placing my order, and resolved them brilliantly.
The products themselves were fabulous, and very straight forward to install, once I had wrestled the 140kg bath through the front door of the property, up a flight of stairs and into the bathroom. 3 person job!
12 december 2025
Review zonder uitnodiging
Antwoord van Nosa
Hi Paul,
Thank you so much for your kind words! I’m really glad I could help with your queries and that everything went smoothly with your order. It’s always great to hear that our customers are happy with both the service and the products, even after a bit of a workout getting that bath into place!
Kind regards,
Lisa
Sale Consultant
Lots of issues with the delivery
Lots of issues with the delivery, so I’m giving 3 stars. One of the taps arrived slightly damaged and when I contacted them, they ignored me. The other tap was damaged by my builder; I asked if I could purchase a replacement part, but they never replied
10 december 2025
Review zonder uitnodiging
Antwoord van Nosa
Hi R. Vitelli,
Thank you for your feedback, and I’m really sorry to hear about the issues you’ve experienced with your delivery. I also want to apologise that you didn’t receive a reply earlier, this shouldn’t have happened.
I’d like to help get this resolved for you as quickly as possible. Could you please reach out to me directly so we can discuss the damaged tap and the replacement part? I want to make sure everything is sorted and that you’re happy with your order.
Looking forward to hearing from you.
Kind regards,
Anita
Customer Services
Very happy with quality of the shower…
Very happy with quality of the shower sets and toilets we ordered after using them for a few months. There was a delay with some smaller items we ordered and we were kept in the loop the whole way. Anita provided an extra accessory free of charge when I enquired about purchasing it separately (it was part of a set). Overall great experience!
1 september 2025
Review zonder uitnodiging
Antwoord van Nosa
Hi Ben,
Thank you so much for your kind words! I’m really glad to hear you’re happy with the shower sets and toilets, and that everything else was kept on track. I’m also glad the extra accessory worked out for you. It’s always great to know our customers have had a positive experience.
Kind regards,
Anita
Customer Services
Great service
Great service. I called and got straight through to a helpful lady. We have had our tap installed and there was a small incert
missing - misplaced by my plumber. We had a new one posted to us with a next day delivery
6 januari 2026
Review zonder uitnodiging
Antwoord van Nosa
Hi Nina,
Thank you very much for taking the time to share your feedback.
I am pleased to hear that you were able to get through quickly and that we could resolve the issue with the missing insert promptly. I am glad the replacement arrived next day and that everything is now in order.
If you need any further assistance at any stage, please do not hesitate to get in touch.
Kind regards,
Anita
Nosa Team
Excellent customer service
Excellent customer service and high quality shower tray. The waste on our tray got damaged and Anita out of good will sent a replacement free of charge because of the on going issues we’ve had with builders.
8 januari 2026
Review zonder uitnodiging
Antwoord van Nosa
Hi Ashley,
Thank you very much for your kind feedback.
I am pleased to hear that you are happy with the quality of the shower tray and that we were able to assist by providing a replacement waste. We completely understand how challenging ongoing issues with builders can be, and I am glad we could help in a small way during that process.
If you require any further support now or in the future, please do not hesitate to contact me.
Kind regards,
Anita
Nosa Team
Excellent customer service
The customer service at Nosa is excellent. It is so personal and the staff are kind and helpful. Anita has been incredibly helpful to me. It makes the world of difference when a company has good staff!
The quality of the items received so far has also been very good. They haven't been installed yet, but look great.
6 januari 2026
Review zonder uitnodiging
Antwoord van Nosa
Hi Jay,
Thank you very much for taking the time to share such kind feedback.
I am really pleased to hear that you have had a positive experience with our customer service and that you are happy with the quality of the items received so far. Your comments truly mean a lot to both myself and the wider Nosa team.
If you need any assistance once installation begins, or if you have any questions in the meantime, please do not hesitate to get in touch.
Kind regards,
Anita
Nosa Team
Shower tray bubbled after 4 months
Shower tray bubbled after 4 months. Nosa offered £100 to fix, but the cost to replace a shower tray far exceeds this offer. Very disappointed with the quality of the product. I would avoid at all costs. Their poor quality of materials has incurred an extra £1500 repairs to replace the shower tray and make good the damage.
1 december 2025
Review zonder uitnodiging
Nosa is brilliant - I'd 100% recommend (Lucy was also a lifesaver!)
I was in a huge rush to order a large number of items for two bathrooms I’m completely redoing, with a very tight 24-hour delivery deadline. Lucy was incredibly understanding, professional, and helpful from start to finish. Not only did she provide me with a fantastic price on all the items, but she also went above and beyond to ensure everything was shipped and delivered in under 24 hours. I’m hugely grateful for her support and had a brilliant first experience with Nosa. I wouldn’t hesitate to recommend them to others and will definitely be returning for future purchases.
16 december 2025
Review zonder uitnodiging
Antwoord van Nosa
Hi Nick,
Thank you so much for your kind words! I’m thrilled we were able to get everything to you in time and that you had such a positive experience with us. It was a pleasure helping you with your bathroom projects, and we look forward to supporting you with any future purchases.
Thanks again for your recommendation, it really means a lot!
Best regards,
Lucy
Senior Sales Executive
First time with the company
First time with the company, so far excellent customer service from Anita. Products look good and more choice, something a little different then most other companies .So far I can't fault this company will post pictures when Bathroom finished Thank you
Regards Jan
16 december 2025
Review zonder uitnodiging
Antwoord van Nosa
Hi Jan,
Thank you very much for taking the time to share your feedback. I am delighted to hear that your first experience with us has been so positive and that you have been pleased with both the service and the product range.
We truly value your kind comments and look forward to seeing the finished bathroom once everything is complete. Should you need any further assistance in the meantime, please do not hesitate to get in touch.
Kind regards,
Anita
Senior Customer Service Executive
Nosa Team
I would just like to take the…
I would just like to take the opportunity to say thank you to the lovely sales assistant I spoke to today whose name was Anita ,she was very professional /prompt and helped me with my order and polite with friendly and nice manner !Thank you for accommodating my requests and the discount!
15 december 2025
Review zonder uitnodiging
Antwoord van Nosa
Hi Sairah,
Thank you so much for your kind words! I’m delighted to hear that I could assist you with your order and that you were happy with the service. It was a pleasure helping you, and I’m glad we could accommodate your requests.
Kind regards,
Anita
Senior Customer Service Executive
A touch of luxury
Have just received a number of bathroom linen products from Noma- each of which is gorgeously crafted, beautifully soft and just oozes quality. Special mention to the Grantley His and Her robe set which makes my bathroom feel like it has been transformed into a luxury spa. Added to which customer service went above and beyond during the ordering process, would highly recommend!
14 december 2025
Review zonder uitnodiging
Antwoord van Nosa
Hi Jess,
Thank you so much for your lovely feedback! I’m thrilled to hear that you’re enjoying your bathroom linen and that the Grantley His and Her robe set is adding that luxury spa feel. It was a pleasure assisting you as one of our competition winners, and your kind words really mean a lot.
Kind regards,
Anita
Senior Customer Service Executive
Excellent service
Excellent service. I ordered a basin mixer with the wrong projection spout. Even though it was my fault Lucy couldn't have been more helpful. She said she would see what she could do and within an hour my problem was resolved. You get what you pay for and in this instance that was excellent customer service and fantastic quality goods. Thanks again Lucy!
10 december 2025
Review zonder uitnodiging
Antwoord van Nosa
Hi Richard,
Thank you so much for your kind words! I’m really glad I could help resolve the issue quickly and that you’re happy with the service and quality of the products. It’s always a pleasure to assist, and your feedback truly means a lot.
Kind regards,
Lucy
Senior Sales Executive
Great products and service!
The products seem great so far, customer service has been really helpful, and items arrived very quickly!
9 december 2025
Review zonder uitnodiging
Antwoord van Nosa
Hi Matt,
Thank you so much for your kind words! I’m delighted to hear that you’re happy with the products and that our team could assist you. Your feedback really means a lot to us.
Kind regards,
Anita
Senior Customer Service Executive
Avoid!
Been waiting for a refund for 20 days. Now having to go through the hassle of a credit card chargeback with my bank. Best avoid
18 oktober 2025
Review zonder uitnodiging
Antwoord van Nosa
Hi TJ
Thank you for your review, and we are very sorry to hear of your experience. We understand how frustrating this delay has been, and we sincerely apologise for the inconvenience caused.
Please be assured that your refund has now been processed. If you require any further assistance or confirmation, we would be happy to help.
Kind regards,
Anita
Customer Service Executive
Fabulous company
Fabulous company. I have been calling for a few weeks with different questions and every time the girls have been so helpful. Placed my order for Bath, sink, stone shelf with Lisa who was really helpful and Anita had just sent me a complimentary waste as it wasn’t available when I ordered.
Plumbers are here now installing everything and are very pleased with the quality of everything.
2 december 2025
Review zonder uitnodiging
Antwoord van Nosa
Hi Angie,
Thank you for your lovely feedback. We are delighted to hear everything has arrived as expected and that your plumbers are pleased with the quality. It has been a pleasure assisting you with your order, and we are glad the complimentary waste was useful.
If you need anything further, we are always here to help.
Kind regards,
Anita & Lisa
Lovely products and great service
Really helpful customer service and I’m really impressed with the products we received. Honor was really particularly helpful and efficient. Thank you.
1 december 2025
Review zonder uitnodiging
Antwoord van Nosa
Hi Katherine,
Thank you so much for your kind words. I’m really glad to hear that you’re happy with both the products and the service you received. It was a pleasure assisting you, and I truly appreciate you taking the time to share your feedback.
If there’s anything else I can help you with, please feel free to reach out anytime.
Warm regards,
Honor
Nosa Team
Quick and caring.
Such a quick response to my query and really seemed to want to solve the issue.
27 november 2025
Review zonder uitnodiging
Antwoord van Nosa
Hi Holly,
Thank you so much for your lovely feedback. I’m really glad I was able to help quickly and that you felt well looked after. We always want to make things as smooth as possible, so it’s great to hear your issue was resolved.
If there’s anything else you need, I’m always here to help.
Warm regards,
Anita
Customer Service Executive
Really good customer service
Really good customer service.
Needed the Allen key that came with the toilet roll holder as it hasn’t been put up correctly ( our fault)…. And of course we managed to throw it away. So I called customer services and asked if they could possibly supply another one. I honestly wasn’t holding out too much hope that they would… I thought ultimately I might just be told which one I needed to buy elsewhere.
However customer service representative was absolutely lovely and sent one out the same day.
20 november 2025
Review zonder uitnodiging
Antwoord van Nosa
Hi Kate,
Thank you so much for your wonderful feedback. I’m really glad we could help you with a replacement Allen key, these little things do have a habit of disappearing! I’m pleased we were able to get one sent out for you straight away and make the process easy.
If you need anything else at all, please don’t hesitate to get in touch. I’m always happy to help.
Warm regards,
Anita
Customer Service Executive
Excellent customer service from Anita
Excellent customer service from Anita! Called to request a replacement part and Anita knew exactly what I needed and got it sent out straight away. Fantastic!
21 november 2025
Review zonder uitnodiging
Antwoord van Nosa
Hi Sarah,
Thank you so much for your lovely review! I’m really glad I could help and that we were able to get the replacement part sent out to you so quickly. It means a lot that you took the time to share your feedback.
If there’s anything else you need, please feel free to get in touch , I’m always happy to help.
Warm regards,
Anita
Customer Service Executive
Amazing experience provided
Amazing experience provided. Beautiful products and helpful staff. Highly recommended.
20 november 2025
Review zonder uitnodiging
Antwoord van Nosa
Hi Rebecca,
Thank you so much for your wonderful feedback. I’m delighted to hear you had such a great experience and that you’re happy with both our products and our service. Your recommendation truly means a lot.
If there’s ever anything else I can help with, please don’t hesitate to get in touch.
Warm regards,
Anita
Customer Service Executive
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