The quality of products purchased (bath and basin taps and overhead shower in brushed gold) is great, easy to clean and look stylish. There have been few small issues with the taps but these were reso... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
This company provided a shower that does not function properly. They initially said they were happy to provide a replacement part but have since gone completely silent and failed to respond to and ema... Toon meer
Bedrijf heeft geantwoord
Incredibly happy with the quality of products we received - I got a bath, toilets, shower and taps from here and all were great. We had a few issues with things being out of stock and delivery time... Toon meer
Bedrijf heeft geantwoord
First time buying from Nosa and have to say that the aftercare has been excellent. I ordered a vanity sink unit from them which was very reasonably priced and had an issue with a damaged/ broken a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
In the realm of luxury, Nôsa stands as the epitome of bathroom elegance, where timeless design meets unparalleled craftsmanship. We cater to a clientele that appreciates the finer things in life, and our name has become synonymous with the zenith of bathroom luxury. At Nôsa, we understand that the bathroom is more than just a space—it's a personal retreat, a haven where one's daily rituals are elevated to acts of self-care and rejuvenation. Our carefully curated selection of high-end bathroom fittings is crafted from the highest quality materials, ensuring that each piece serves not only as a functional asset but also as an artful centrepiece to your sanctuary.
Contactgegevens
Westgate House, Albert Street, HG1 1JX, Harrogate, Verenigd Koninkrijk
- 01423 802 989
- info@nosa.co.uk
- nosa.co.uk
3,8
Goed
353 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Enjoyed my visit to the new Nosa store…
Enjoyed my visit to the new Nosa store in Harrogate recently after seeing the post on Instagram.
The showroom was beautiful and the team were very helpful providing me with great advice and recommendations to assist with my current project, I also received a Nosa stone sample to take away which was very helpful.
Hoping to revisit the store very soon to confirm my order for a new suite. Thanks Nosa
7 augustus 2026
Review zonder uitnodiging
Antwoord van Nosa
Hi,
Thank you so much for your lovely review! We’re really pleased you enjoyed your visit to our new Harrogate showroom and that the team could help with your project.
We hope to see you again soon when you’re ready to confirm your order.
Kind regards,
Anita
Client Relationship Executive
Great fast response when we had an…
Great fast response when we had an issue
Amazing customer service
11 september 2025
Review zonder uitnodiging
Antwoord van Nosa
Hi Izabella
Thank you so much for your lovely review. I’m really pleased I could help and that we were able to get things resolved quickly.
Kind regards,
Anita
Client Relationship Executive
The worst company ever
The worst company ever! terrible cheap products and terrible customer service, nightmare company to deal with, they don't respond to emails, finally had a manager called Anita call me, I emailed her pictures straight away after the phone call and then I've been ignored yet again, I want to return my faulty shower.
10 september 2026
Review zonder uitnodiging
Antwoord van Nosa
Hi,
I’m sorry to hear you’ve been disappointed with your experience. I have reached out to you directly by email as I would genuinely like the opportunity to help resolve the issue with your shower.
Please do get back to me when you can, and I’ll do my best to get this sorted for you.
Kind regards,
Anita
Client Relationship Executive
Honor has been amazing
Honor has been amazing. Whilst there have been delaying with our product, she has been excellent at support us with finding a solution, to allow us to get everything we need and on time. The product are extremely elegant and we will be buying our bathroom from them also.
9 september 2026
Review zonder uitnodiging
Antwoord van Nosa
Hi,
Thank you so much for your lovely review. I’m really pleased Honor was able to help and find a solution for you.
It’s great to hear you’re happy with the products, and we’d be delighted to help you again when you’re ready to do your bathroom.
Kind regards,
Anita
Client Relationship Executive
Amazing customer service!!
Amazing customer service!!! I called to inquire about a missing part, and Anita was so helpful in checking for me. Would highly reccomend if you are/will be in the market for any bathroom fixtures.
8 september 2026
Review zonder uitnodiging
Antwoord van Nosa
Hi Thomas,
Thank you so much for your lovely review.
I’m really pleased I was able to help with your missing part. Your kind words and recommendation of Nôsa are greatly appreciated.
Kind regards,
Anita
Client Relations Executive
Anita dealt with my query very swiftly
Anita dealt with my query very swiftly.
Excellent service.
9 september 2026
Review zonder uitnodiging
Antwoord van Nosa
Thank you so much for your lovely review!
I’m really pleased to hear that I was able to deal with your query swiftly and provide you with an excellent service. It was an absolute pleasure to assist you.
Your kind words really mean a lot to me.
Kindest regards,
Anita
Client Relations Executive
Where do we start
Where do we start, horrendous company zero responsibility do not do it, do not let the greed get the better of you there is a reason why its cheap really poor bath finish looks like an off yellow and the vanitys are like balsa wood
1 september 2026
Review zonder uitnodiging
Antwoord van Nosa
Hello Thomas,
Thank you for taking the time to leave your feedback. I’m really sorry to hear that you’ve been unhappy with your experience and the products you received.
I would genuinely like the opportunity to speak with you directly and see if there is anything I can do to put this right for you.
Please contact us and ask to speak with me, Anita. I’d be more than happy to personally look into this for you.
I hope to hear from you and have the opportunity to help.
Kind regards,
Anita
Client Relationship Executive
Refund
I have been waiting on a refund for over a month. Each time I ring the customer service team I’m back to square one being told no one has issued the payment. Very time consuming and frustrating. Otherwise quality of products seem fine.
Update- since leaving the review, Nosa have issued the refund and sent a candle. I’m glad the matter is resolved but it’s a shame the customer service team are only responding when a bad review is left.
4 september 2026
Review zonder uitnodiging
Antwoord van Nosa
Hello,
Thank you for sharing your experience, and I’m really sorry to hear how frustrating this has been, especially after you’ve had to contact us several times without getting the matter resolved.
I would really like the opportunity to personally follow this up and get this sorted for you.
If you could please call me on 01423 802 989 and ask for Anita, I’ll be more than happy to look into this for you and see what I can do to get your refund resolved.
Kind regards,
Anita
Client Relationship Executive
Wrong product twice, no response
Having initially received the completely wrong marble counter top for the sink we ordered (£1200+ worth), we were then sent another completely incorrect counter top (with built in dual basin). Major issue was they had sent us the dimensions prior, plumbers had already positioned taps and tilers had already laid tiles. Upon us evidencing their faults (and incorrect dimensions/spec), they have essentially either refused to respond or refuted our claims …despite numerous calls, emails, photos and videos demonstrating the issue. Customer services and sales bounce you around giving the feel of a border line cowboy outfit. For context, we have 4 other bathrooms on our new house build, whereby we have used Lusso stone (mainly) and Aquaroc and both firms have been faultless. I’ve never left a review in my life. For anything.
Hopefully this review indicates how appalled I am by the level of service from this mob.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Nosa
Hello,
Thank you for taking the time to leave your feedback. I’m genuinely sorry to hear about the issues you’ve experienced, particularly with receiving the incorrect product twice and the difficulties you’ve had getting a response.
I completely understand how frustrating this must have been, especially with other work already having been carried out around the original specifications.
I would really appreciate the opportunity to speak with you personally, understand what has happened and see what I can do to help put this right for you.
Please could you contact us on 01423 802 989 and ask to speak with me, Anita? I’ll be more than happy to take ownership of this and look into it with you.
I’m sorry again for the experience you’ve had, and I hope to hear from you so we can work towards a resolution.
Kind regards,
Anita
Client Relationship Executive
Extremely disappointing experience
⭐️ Extremely disappointing experience
Months of ongoing issues with items being out of stock, despite them showing as in stock when I placed my order, followed by numerous ignored emails and having to repeatedly chase for updates.
I’ve been promised callbacks and reassured that someone would personally keep an eye on things, yet I’ve still been left chasing for basic information. The delays are now significantly affecting my bathroom project.
The staff I’ve spoken to have been polite, but the overall lack of communication, ownership and follow-through has been extremely frustrating.
For a company positioning itself as a luxury brand, I expected a much better level of service.
2 september 2026
Review zonder uitnodiging
Antwoord van Nosa
Hello,
Thank you for taking the time to leave your feedback. I’m really sorry to hear about the experience you’ve had. I completely understand how frustrating it must be to have been waiting for items, chasing for updates and feeling like you’ve been left to deal with it yourself, especially when it’s now affecting your bathroom project.
I’d really like to have a chat with you personally and see if I can help get things sorted for you.
If you could give us a call on 01423 802 989 and ask for Anita, I’ll be more than happy to look into this for you and do everything I can to help.
I’m sorry again for the frustration this has caused, and I hope to hear from you.
Kind regards,
Anita
Client Relationship Executive
DON't buy from NOSA, Terrible customer service from John, poor quality products
I bought a kitchen tap from this company, it arrived late, even though I paid £25 for next day delivery. I had to rebook a plumber and lost a week's rent. The plumber fitted the tap and it began leaking the next day. I had another plumber look at it and they verified that it was a badly made product and advised that it needed to be replaced. The parts are cheap and poor quality and the customer service at Nosa is non existent. I dealt with John who was rude and unhelpful. He asked me to send photos and a video which I did, but then heard nothing back. It's been 4 months.
22 april 2026
Review zonder uitnodiging
Antwoord van Nosa
Hello,
Thank you for taking the time to share your experience. I’m genuinely sorry to hear how things have gone, particularly with the delivery delay, the issue with the tap and the lack of follow-up afterwards. I can completely understand how frustrating this must have been, especially after having to rearrange your plumber and deal with the problem for such a long time.
I’d really like the opportunity to look into this personally and see if I can help get some resolution for you.
If you could please give us a call on 01423 802 989 and ask for Anita, I’d be very happy to speak with you directly and go through what has happened.
I’m sorry again for the experience you’ve had. I hope you’ll give me the opportunity to see what I can do to help.
Kind regards,
Anita
Client Relationship Executive
Avoid this company at all costs
Avoid this company at all costs. This has been one of the worst customer service experiences I have ever had.
I ordered a sink which arrived damaged, along with a separate trap. Trying to get any help was an exhausting battle, with constant delays, excuses, and a complete lack of willingness to resolve the issue properly. Eventually, after far too much effort on my part, they agreed to send a replacement.
Even then, they turned a simple replacement into another ordeal. They refused to hand over the new sink until the damaged one was physically loaded onto their delivery lorry. Despite the inconvenience and the fact that I had already been through enough, I had no choice but to wait while their delivery process was made unnecessarily difficult.
When we attempted to fit it, the trap supplied did not fit and was also the wrong colour. Once again, I had to deal with their customer service, return the incorrect item again another song and dance ( 4 weeks and 12 emails to get a returns label)
Six weeks later, I am still waiting for my refund. All I have received are empty promises, endless excuses, and appalling communication, several assurances that the refund was on its way and every date deadline slipped. They are now trying to claim that the damaged sink was never returned, despite the return being arranged as part of the delivery of the replacement sink and the old sink being taken away on their own lorry.
This company’s customer service is shocking. The entire experience has been stressful, time-consuming, and completely unacceptable. They seem more interested in avoiding responsibility than looking after their customers. Save yourself the hassle and take your business elsewhere.
9 juli 2026
Review zonder uitnodiging
Antwoord van Nosa
Good morning
Thank you for sharing your feedback. Please accept our sincere apologies for the stress, delays, and frustration you have experienced throughout this entire process. The service you received regarding your damaged order, the replacement exchange, and your return was completely unacceptable and falls far short of the standards we aim to uphold.
Regarding your payment, there was a hold up with the refund from our accounts team, but this issue has now been fully resolved. We are actively working to process your refund as a matter of urgency to ensure the funds are returned to you as soon as possible.
We deeply regret how exhausting this ordeal has been for you, and we truly appreciate your patience while we finalize this for you. Should you need any direct updates in the meantime, please do not hesitate to contact us directly.
Kind regards
Nôsa Customer Support
Appalling Customer Service
Appalling Customer Service
The quality of the product seems to be ok, the problem starts when you realise that the accessories needed are non-standard and you are technically 'forced' to use only their own brand/supply. If it's something that requires close colour match don't even think you'll get any help from their CS. No replies to emails. When calling them they come up with vague explanation. I've read other people comments and CS replies are non-solution bot like copy-paste crap. I truly regret I did not check reviews first. Lesson learnt.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Nosa
Good morning
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the frustration and inconvenience this situation has caused you. We always strive to provide clear, helpful support, especially regarding specialized product accessories and color matching, so we are genuinely sorry to hear that your experience fell short of those standards.
Regrettably, because there are no order details or account information attached to this review, we are currently unable to locate your file or look into what occurred with your communications. We would appreciate the opportunity to investigate this personally and work toward a proper resolution for you. Please reach out to us directly with your order number so a member of our team can pull up your account and assist you right away.
Kind regards
Nôsa Customer Support
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY
I have been waiting over 2 months for some tiles to arrive despite being promised delivery within 3-5 days. Moreover I have called the team on at least 15 occasions and been promised call backs which never arrive.
Disgraceful customer service, shocking company.
31 juli 2026
Review zonder uitnodiging
Antwoord van Nosa
Good morning
Thank you for sharing your feedback. I am sincerely sorry to hear about the extensive delay with your tile order and the frustration caused by the communication issues you have experienced.
Looking into your account, I can see that there have been a few phone calls between yourself and my colleague regarding this matter. He is currently speaking directly with our supplier as well as team members to gather a complete update for you. He will give you a call back as soon as he receives all the necessary information, and I have requested that this issue be expedited as a priority.
Thank you for your patience while we work to get this resolved for you as quickly as possible.
Kind regards
Nôsa Customer Support
Beautiful products and excellent…
Beautiful products and excellent service
I was initially a little apprehensive about ordering from Nôsa after reading some of the recent reviews. However, after speaking to the excellent team at the Harrogate showroom, I felt completely reassured.
They were refreshingly honest and explained that the business had experienced some temporary service and delivery issues following a recent warehouse move. They did not make excuses or attempt to avoid the subject, but explained what had happened and assured me that those problems had now been resolved.
I’m very pleased to say that my own experience has been flawless from start to finish. The showroom team have been friendly, knowledgeable and extremely helpful, communication has been excellent, and the products themselves are absolutely beautiful and of the highest quality.
I would happily recommend Nôsa, particularly the superb Harrogate showroom team.
9 juli 2026
Review zonder uitnodiging
Antwoord van Nosa
Good morning
Thank you so much for taking the time to share such a detailed and thoughtful review. We are absolutely delighted to hear about your experience with us.
It means a great deal to know that our Harrogate showroom team was able to provide the clarity and reassurance you needed. We strongly believe that honesty and transparency are essential, especially when navigating operational transitions like our recent warehouse move, so it is wonderful to hear that their openness helped put your mind at ease.
We are thrilled that your experience was seamless from start to finish and that you are so pleased with the quality and design of your new products. Your kind words and recommendation mean the world to our entire team.
Thank you once again for choosing Nôsa, and please do not hesitate to reach out if we can assist you with anything else in the future.
Kind regards
Nôsa Customer Support
Glossy showrooms and website but customer service…
Glossy showrooms but customer service slow to respond and are not knowledgeable.
Bought in parts were not checked as fit for purpose.
Their screws not long enough for their door knobs and should have been roundhead not countersunk (had to source my own).
Waste didn't fit UK P trap and trap had to be dodged to fit by plumber.
Makes you wonder who's supposed to be checking these things!
Staff told me unit would weigh 110kg when in fact it was 49kg.
One staff member gave me incorrect August delivery date at one point.
Wondering if Nosa actually have plumbers on the staff and what feedback they're giving???
Vanity unit took a month longer to arrive in the end against promised delivery time.
On the plus side vanity unit nice quality and packaged well.
Can I suggest anything you sell, check it.
And get more support staff.
21 juli 2026
Review zonder uitnodiging
Antwoord van Nosa
Good morning
Thank you for taking the time to share such detailed feedback, and for your kind note regarding the overall quality and packaging of your vanity unit. While we are pleased to hear you like the final product, we are deeply sorry for the frustrating experience you had getting to this point.
The issues you faced with delayed communication, incorrect weight details, and inaccurate delivery timelines fall far below the standard of service we aim to provide. Furthermore, having to source your own fixings for the door knobs and experiencing fitting issues with the waste and P trap during installation is completely unacceptable. You should never have to modify or source additional parts to complete an installation.
We take your comments about quality control and product testing very seriously. Your notes regarding the screw specifications, waste compatibility, and product weights have been passed directly to our product and quality assurance teams for immediate review. We are also actively reviewing our customer support staffing and training to ensure our team provides accurate, knowledgeable advice promptly.
Thank you again for your constructive feedback. It is invaluable in helping us improve our processes and service.
Kind regards
Nôsa Customer Support
Great Service
Steven was extremely helpful on the phone, made ordering really easy, with super fast delivery. Really happy and would definitely recommend.
21 juli 2026
Review zonder uitnodiging
Antwoord van Nosa
Good morning
Thank you so much for taking the time to share your feedback. We are thrilled to hear that Steven was able to assist you over the phone and make your ordering experience so smooth. Providing prompt delivery and great customer care is always our goal, so knowing you are happy with the service means a lot to us. We truly appreciate your recommendation and look forward to the possibility of serving you again.
Kind regards
Nôsa Customer Support
Bought some items for a client…
Bought some items for a client refurbishment late 2024. Items look nice but we had a couple of issues with the fittings/connections that we had to resolve, just recently the siphon on the wall hung toilet start letting water by and no matter what we tried couldn’t get it to stop. Not a major issue except the siphon is not a standard siphon so we cannot use any off the shelf replacements and cannot locate a part to fit due to its shape etc. I contacted Nôsa and was asked to send a video (sent pics) and details of purchase yet 2 weeks later I’ve had no reply despite chasing. Obviously we have an unhappy client as they don’t have a useable toilet at present. Just be aware if something goes wrong then its immensely difficult to get replacement parts and Nosa don’t appear to be effective at helping clients.
3 juli 2026
Review zonder uitnodiging
Antwoord van Nosa
Good Morning
We appreciate you taking the time to share your feedback regarding the items purchased for your client's refurbishment. We are truly sorry to learn about the difficulties you've encountered with the siphon on the wall-hung toilet and the subsequent challenges in obtaining a replacement part. We also regret the delay in our response to your inquiry. We understand the frustration this has caused, especially with an unhappy client due to an unusable toilet. We are actively reviewing our internal processes to ensure more timely and effective support for our customers, particularly concerning unique replacement parts. We value your business and are committed to improving our service.
Kind regards,
Leader Online Customer Support
It was wonderful to visit the Nosa…
It was wonderful to visit the Nosa showroom where we met Neil and Lisa. They were both welcoming and knowledgeable and gave great advice on their many products without the oversell!
We did place an order and will definitely be going back. Worth a visit ? A resounding YES .
15 juli 2026
Review zonder uitnodiging
Antwoord van Nosa
Good Morning
We are so happy to hear about your wonderful experience at our showroom! It's fantastic that our team provided helpful advice without any pressure. We truly appreciate your kind words and look forward to welcoming you back.
Kind regards
Nosa Customer Support
Luxury Website with POOR CUSTOMER SERVICE
For a luxury website promoting luxury goods the customer service is VERY poor. I ordered a marble basin - wall hung 400mm. The basin came without the supporting bracket. 7 phones calls later, 4 emails ignored. I'm still waiting for someone to say a bracket will be sent out. Whilst the advisors are polite, no one has the answers to simple questions and no one takes ownership.
I would NOT recommend NOSA and instead consider spending a little extra with other luxury suppliers. Customer service is just as important as the product!
Do better NOSA!
Ps it's all good sending me links to leave a Trustpilot review asking me for a positive review but at least provide the positive service!
Updated 16th July. Thank you for the response but amazing that there is still no mention of trying to resolve my issue! Could you send me the bracket so I can actually install the sink!!! If something as simple as this is not possible, I wonder how bad your processes actually are!
14 juli 2026
Review zonder uitnodiging
Antwoord van Nosa
Good Morning
We sincerely appreciate you taking the time to share your feedback. We are truly sorry to learn about the difficulties you've experienced with your recent order and our customer service regarding the missing bracket for your marble basin. We understand your frustration with the repeated calls and unacknowledged emails. We are actively reviewing our internal processes to ensure better communication and accountability for all customer inquiries. We are committed to improving our service and product delivery to meet the high standards our customers expect.
Kind regards
Nosa Customer Support
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.