Cosmalory Reviews 114

Horrible company I bought 5 Diamond art desktop pictures. Only one of them would hold the dots. Got a replacement for 1 of them & it was no good either.
When I asked about returning it they said I would have to pay shipping which would probably be more than the picture is worth.
I have exchange about 20 emails with them to no avail to offer any help. In a rating of 0-5 I give them a 0000

I ordered Diamond paintings it says they were delivered but I have yet to see them I'm kind of disappointed and I can't figure out how to get a hold of the company to see what went wrong not a happy camper

Great email contact one of the items I ordered are out of stock. They have kept me fully informed of the status of my item & order. Very happy with the contact & professional service. Thank you & well done.

I advised the company they shorted the kit in a particular color and they never sent the additional packets, therefore, I cannot complete my picture. I will never order from this place again!

very good support

After issue with original order which was never received, seller made good by reshipping a replacement which was received in a short time.

I love your diamond art I have been ordering from y'all for a long time

I have purchased from Cosmalory a few times now and their diamond painting kits are so nice and they have a huge range. Always delivered quickly and customer service is excellent. I will be purchasing more kits in the future.

I’ve placed an order on 3-15-2024 and still waiting for shipment. Like the other website ships partial orders while they wait for the others to come in stock. I won’t be ordering again from here.

After I selected my kits totaling over $100.00 (qualified for free shipping), I received an email from the company with a link to 'pay a shipping fee'. I do not want to pay the extra fee so requested a refund. After 3 attempts to communicate with the company and get my refund, the company is silent and unresponsive. Terrible service and shady to request a shipping fee after an order is processed and paid for.

I found on Facebook I have bought several and absolutely love each one I just finished the white. Owl. For a Christmas present this year I have also bought 2 storage boxes. Tomorrow I will buy more things. I recommend. To buy from them

hi im still waiting for 2 diamond paintings its the blue roses and the green phenics check my order nancy jackson thank you

I wish your site was easier to place orders by SKU numbers or when you go on SEARCH

I placed an order on 10/08/2023, received it on 11/3/2023, the package looked like it was run over by a truck, the canvas material was wrinkled and very faded, and looked dirty, there is no way i can possibly use this, I am so disappointed and upset, will not be ordering again from this company! I want a refund!!

I did extensive searching for somewhere to buy diamond painting kits from and found this one. I ordered 3 times so far and never had any issues with this company. They were prompt on responding to my email and friendly. Shipping does take a long time but understand it is coming from China so it has to clear customs. I have no complaints so far.

This is my first and last order with them. They sent me a completely different order from mine. Emailed them and they asked if I wanted to keep the wrong items or resend me the right order. I told them I wanted my order and not what I received. Now they will not email me back. It has been 3 weeks and still no answer. I will definitely not recommend them to anyone.

I am waiting on a response from the email I sent them about replacing the broken items that I received. It has been 5 days, and nothing!!!

Still waiting!!! They have said via a message on Facebook that they have emailed me. I have received nothing from them!! Not even in my junk email!

Edit-October 13, 2023-I received my replacements in the mail today. They were packaged a little better than before, but unfortunately, one of them was broken again!!! I emailed them to let them know, since they are obviously receiving emails from me, but I am not receiving any from them, that they say they are sending. I told them that I was not going to ask for another replacement, and that I was done with them!! So sad, I really liked the merchandise. My rating will stay at 3 stars!

Great products at low prices. The diamond paintings are beautiful and worth the wait.

Trying to contact you..
Thru email..not letting me.

Need help

One of our kits did not have enough beads. They answered my inquiry promptly and are going to send more beads and offered me a discount.