The Cotswold Company - Cambridge Outlet Reviews 

Excellent communication from the whole team.
Prompt responses to questions raised, staff always happy to go above and beyond.
Thanks specifically to Matt, he dealt with our sale very efficiently.

The staff at the Cotswolds Company Outlet in Cambridge should be given advice on customer relations. They are so apathetic, I have been in quite a few times and the staff do not acknowledge that I am even at the counter, waiting to be served. They spend more time looking at their phones than they do helping customers. I have never come across any other shop where the staff are so disinterested in anything.

Alex was exceptional at giving me advice and finding out information. He was very patient, professional and courteous at all times. It was an absolute pleasure dealing with him and I would purchase items from Cotswold Company again due to his excellent customer service and knowledge! Thank you so much!

Very efficient, polite and helpful drivers for the delivery from Cotswold Company, Anthony and Ross

Alex was a brilliant and very helpful gentleman. Explained everything clearly and was very polite and kind.

Helpful staff. Knew when to let me alone to browse and super responsive when I needed them. Good selection in outlet and they helped me order the rest.

The two gentleman my husband and I saw in Cambridge were both very helpful

Alex was so helpful but also very professional.

A great asset to a great company!

Alex was amazing. A truly positive experience from start to finish

Very good customer service...kept informed of delivery time/date. Puchased 2 orders..one from the store and one on line.

The team were so incredibly helpful!! From Isaac putting a hold on the furniture we wanted over the phone and talking us through our options when we got in store, to Alex who really, really helped us to make the final decisions!! His design knowledge was so supportive. Amazing, friendly and professional staff. Highly recommend this store!

I have made a couple of purchases from this store and gent called Bhanu served me both times - very helpful - a pleasure to deal with. Good quality items also.
Thanks.

The service I received at the Cambridge Cotswold Company Outlet today was excellent. All the staff were very helpful and knowledgeable, but a special mention goes to Alex. He dismantled and wrapped my dining table and carried it to the car for me.
I got a fabulous extending table for half price! Highly recommend this place.

Alex and Mark have been extremely helpful with our purchase of wardrobes and bed, explaining things very clearly. Highly recommended.

I like the furniture, it is well made and looks nice. The first chest of drawers I bought in 2024 was delivered by the Cotswold Company's own van, but the second one which I bought this last Black Friday, was delivered by a different company so although put in the bedroom (ground floor) was not unpacked. It was a lot smaller than the first one luckily so I was able to do it myself, but being a 72 yr old female with arthritis and living alone, it was a little difficult, but I would prefer that the delivery men could do this and take the packing away. Maybe because it was in the sale and the company were very busy this was not done! Otherwise all was excellent

Lovely and helpful man, Alex, in the Cotswold Outlet in Cambridge. He went ‘above and beyond’ to help me, including finding out how much a delivery would cost. I shall buy from there again.

All the staff I was in contact with were very helpful and professional, especially Matt who assisted by sending photos on email to save me coming to the store.
Matt also suggested delivery companies to use which was very helpful!

Alex and Bhanu have helped us with a number of items for our new home. They have been very helpful in assisting us in all the pieces we need. The items are always carefully wrapped with protective materials. Couldn’t recommend more!

Once more I attended the outlet in Cambridge to purchase a table. Very pleased with the price and once again I had the pleasure of being served by Alex. As before he was very professional and knowledgeable. Surprised Cotswold haven't made him manager yet.

Ordered two bedside tables online. Came well packaged up and within the time frame.