The Cotswold Company - Kingston Upon Thames Reviews 

Fantastic customer service at the Kingston shop! Thank you Cris.

I recently visited the Kingston branch.
The store looks amazing . The staff were really helpful. On both occasions, as I had to return on of my items, the transaction was quick and efficient.

We went into store to look for new furniture and the help we recieved from Cris was invaluable! Excellent advice and not pushy at all. After we left the store, he continued to help us over email to get everything we wanted ordered! Thanks again!

Very pleased with the whole the Cotswold Company experience. From ordering to delivery - top class. We’ve ordered several items and delivery has been particularly smooth. Special shout out to Mai for help with the order and Charlie, Siu-Pai and Raj for their careful and respectful delivery of our furniture.

Very relaxing whilst helpful at the same time. Michael very knowledgeable. Defo coming back.

Wondrrful service from Ilda in the Kingston shop, then great delivery guys today. On time, helpful and polite. Pointed out a chip in one item and took it back. Cotswold were immediately in contact to apologise and to replace, even with a different range item if I wanted. Couldn't get better!

Great customer service. Cris was knowledgeable, friendly but not pushy. Good range available in the store so you can see the different wood colours etc. Made a decision and bought a shoe cabinet!

Delivery of sofa was efficient, professional and impressive considering our tiny front door! Siu-Pai and Jordan G were great, would highly recommend!

Cris and Ilda at the Cotswold branch in Kingston provided outstanding service. Cris understood our budget and was extremely helpful in ensuring we purchased the best value products. Cris ensured great communications around d delivery date and specific timing which was “above and beyond”. A great overall experience and we will definitely be a repeat customer.

Very pleased with my purchases & their very careful delivery & assembling

Cris was really helpful with his advice, before preparing a quote for us to use to measure-up and confirm. He followed up and got us sorted. Great service!

Made two trips to shop in order to be thoroughly satisfied with our choice. Help received was invaluable

Ilda and Michael at Kingston branch were a great help and helped me kit out two bedrooms entirely. They mad the experience much less stressful and answered all my questions. Hope next stage of the process goes as well ...........

Krasi gave us such a warm welcome as we arrived. Her welcome - and the lovely layout of this super shop - made a lovely difference to the whole experience.

As we had done some research online before visiting the shop, Krasi could not have been kinder - not only showing us to the two pieces of furniture that we had come to see so as to make a final decision as to which to buy, but moving them side by side so that we could clearly see the differences and pick a favourite. Fabric swatches too!

Krasi was completely across everything we asked about - fabrics and their advantages and disadvantages, colours, styles, costs etc.

She made it very easy for us to work out which would be the best for our home and we now eagerly await delivery in just a few weeks!

Thank you Krasi for helping us! ⭐️⭐️⭐️⭐️⭐️
Debbie

Super helpful in the store and very accommodating with all my questions! Going home to do some measuring and then can’t wait to place my order! Thank you Arezoo for you help!

Lovely spacious store with plenty of staff who are eager to help but don’t overwhelm you.

Delighted by the service in the new shop in Kingston. It’s taken us a few visits to finally make our choice of two sofas. Staff are all excellent, very helpful, patient and professional. Particularly Krasimira who was a great help. The shop is surprisingly large with beautiful displays.

Beautiful piece of furniture made with quality pieces of wood with a richness of colour. A substantial wardrobe that is reassuringly heavy.

Cannot fault the service and communication from the sales team to the customer service and especially the delivery team.

Winchcombe Double Dark Oak

Arrived on schedule. Offered to unpack everything , made the mistake of doing it myself. Very pleased with the unit

The shop in Kingston is very clean and pretty and showcases their many lovely pieces. Krasimira and Michael were beyond generous with their time, information, and opinions during my sofa shop. There are a lot of fabric options and you really can't go wrong with any. Very much looking forward to receiving my new teal sofa!