The Cotswold Company - Marlow Reviews 

Great service from all the staff we dealt with in the Marlow store, including honouring the Black Friday prices that had somehow disappeared earlier of the trading day contrary to the website countdown.

The only other downside came the day afterwards when receiving an automated email asking for settlement of a further (erroneous) amount prior to delivery, which required a call to customer service to resolve.

Tyrell and Morgan were excellent when they delivered a whole variety of items to our home. They were so polite and helpful in every way as we had a leak/flood in our ceiling over our new wooden floor, and Tyrell and Morgan went out of their way to help at the stressful time. Thanks you both so much! Sarah

Earle and Thomasz delivered our furniture this afternoon. They called an hour before arriving, were very polite and professional in every way in handling the products and moving them to the appropriate room.

We recently purchased a number of items from the Cotswold Company in Marlow. The service was exceptional, Lexy was very knowledgable, professional and polite. Our order (6403345) was delivered today by Earle and Kyle J, again the service was first class. Both were very customer focused and were well mannered and professional throughout. They are a credit to the Cotswold Company.

Good quality table and chairs. Excellent delivery.

We randomly popped into the shop. We walked out with 5 full bags. Fantastic quality and things for the home. My wife was certainly very happy!

A nice, helpful and calm shopping experience.

It feels nice to see and touch items.
The assistant was also very helpful with measurements and ordering items online.

Delivery men who brought and assembled the bed and carried the new mattress upstairs were brilliant. They were called Charlie and Matt D. They worked hard and quickly and were so lovely. Hope this review gets to the right place to thank them.

Very quick, helpful and efficient

Excellent company to deal with from ordering to delivery and installation. Our first visit was to the Marlow store to look at a triple wardrobe, we were worried about access, the sales assistant talked me through the dimensions of the wardrobe including a diagram so we could measure properly at home, she also gave us a sample colour card so we could see the colour in our room. We ordered online in the black friday sales so got a good discount and 10 days later our wardrobe was delivered. Ian and John were our delivery men and they very carefully and respectfully delivered and built the wardrobe for us in our spare bedroom. they even moved the position for us once built and changed the handles to some we had purchased ourselves from a different company.
all packaging was taken away and the whole experience was stress free. the quality of the wardrobe is excellent.

Gary and Ian delivered two sofas today. Excellent quality and excellent delivery. They told us when they would arrive, took all of the packaging away and did a thoroughly good job.

Efficient delivery by Kyle and Kev even arriving earlier although they did send an email a bit too late to pick up saying they would be early. Great service and even took loads of packaging away. Asked which rooms to deliver to and were friendly guys. Loved The Cotswolds free fudge touch too!

I think it was the manager who served us. I found her blunt and rude. Took her ages to do the transaction for a simple picture frame. Not what I expect from Cotswold Co. She needs training on customer service and how to smile! The White company across the road can teach you how to do customer service. The young lady who served me in there was excellent!

The staff were very helpful and knowledgeable.

Great efficient service from start to finish. Ian and Kyle J were great

Lexy was absolutely brilliant. She understood perfectly what we were looking for and steered us to the products that fulfilled all our total requirements. It was in stock and had a reduction of £200 off the normal price.

I've visited 3 times to finally purchase the unit we wanted and each time, Anabel has been the perfect professional, in the help, guidance and reassurance she has given us. She even remembered my name the second and third times we visited, extraordinary customer service and a big part of the reason we made the decision to buy from TCC. So many retailers have forgotten the true value of customer service and the point of difference it brings to you purchase decision, your feeling about making a big purchase and the likelihood of being a repeat customer. Not Anabel and not TCC. Thank you.

Lovely shopping experience with good selection of products. Happy with our purchase of cushions

Warm welcome from the team and really helpful in ordering product on line and also items within the store. Nothing is too much trouble.