The Cotswold Company - Marlow Reviews 

Exceptional service. Very friendly and quick!

Great to see furniture in real life. Store had good range of items enough to get a sense of the range and quality. Staff knowledgeable and friendly.

Only negative delivery on the day way after the end of the indicated window

The lady I spoke to was so nice and helpful, being far away from the nearest shop, this service is amazing and so helpful

Well laid out showrooms in Marlow. Cool in the present heatwave. Very knowledgeable and well trained staff, particularly the young lady who looked after us. She was very polite and helpful and at no time were we, exposed to a hard sell.

I have purchased many items from The Cotswold Company. The furniture is beautifully made at a reasonable price! Will definitely be purchasing more furniture when we move in 2027.

Ross and Gavin were extremely helpful in delivering the 8 dining room chairs. We're cheerful despite the heat and cleared away the cardboard etc. Quality service all round

Staff (in particular Justin) were very helpful and it was great to be able to see the furniture in the store not just online. We subsequently ordered our bedroom furniture by phone from home.

Superb experience purchasing my lovely Watson sofa at the Marlow Cotswolds branch. The store manager’s knowledge of the range and materials helped me choose a sofa perfect for my home. Ordering, communications and delivery were seamless. I’m also impressed the Cotswolds Sofas are UK made. High quality products and service. Highly recommended.

Beautiful furniture, friendly staff, great delivery experience. Faultless

Siu-Pai and Jordan G were extremely friendly and courteous. They treated our home with respect and left no mess. They unpacked and arranged our furniture just as we wanted. They were a pleasure to deal with. Thank you both.

Nick and Alex delivered the unit late in the evening . They were professional and did a great job.

I am delighted with the Classic Cotswold pantry. It isn’t too big to look at but holds an enormous amount inside. It fits in perfectly with my kitchen. The delivery guys were brilliant, they put pads on the feet for me so the pantry will slide easily if I need to move it, without scratching the floor. They handled it carefully and it was delivered in perfect condition. This is the third piece of furniture I have ordered from the Cotswold company. Highly recommend.

Libby the sales advisor was extremely helpful and provided excellent advice and information.

Libby was very helpful and knowledgeable and was able to help in our choice of items to purchase.

She was able to organise a delivery to fit with our requirements and able to add additional services after changing my mind on the way home.

There were a number of actions required and she dealt with all of them in a positive and friendly manner.

My wife and I felt she was a great asset to the Cotswold sales team in the Marlow branch.

I am shocked at how poor the service is from this company. I ordered furniture on June 28th on the explicit understanding that I needed delivery on August 11th which was accepted as a condition of sale. I was promised an email confirmation of order and delivery date. It hadn't arrived by the next day, so I called and was told "been too busy". July 14 still no email, I called only to discover that delivery was planned for that day to a house I'm not currently living in.Eventually I had a call to say it had been cancelled and that my delivery was scheduled for August 12/13, again I said this wasn't unacceptable because it would mean I would have no bed for 3 nights and the date was a condition of my order.I was promised a call back.Even on conclusion of the call, I received a text saying delivery would be on the 12th or 13th, no further call, no further suggestions, so It is assumed I will sleep on the floor for up to 3 nights. Awful service, awful communication, I'm so annoyed I didn't choose another company. The pleasure of a new house spoiled by lack of care and dishonesty at the time of purchase, the sales person knew this was a condition and I have no doubt that's why I didn't get any email confirmation. NEVER AGAIN. 16/07/26 update in response to your comment, as I have still not received an email order confirmation and I am away from home, I don't have access to the printed receipt from the shop. Please speak to the Marlow store who are very well aware of this issue and have stopped communication.

Friendly knowledge staff made the ordering process very easy. Helped me get a delivery date of my choice to make sure I was in

Very happy with the service from Cotswold. The delivery men were brilliant!

We returned to the shop in Marlow, having previously visited to view the range of furniture.
This time we were ready to firm up our ideas and place an order. Jenna Ainsley answered our questions and was very helpful with expert advice.
Jenna helped us place 3 orders to receive the items which were in-stock first, then sofas with a longer lead-time second and lastly bathroom items that were new to the range.
We'd looked at other furniture manufacturers that were similar in design and cost - but Cotswolds' quality and workmanship was by far the best.

Libby was very helpful but not pushy
Confirmed every step of the way
If I had a query and didn’t know went out of her way to follow it up
Came away with exactly what we wanted

The shop experience was excellent and the staff really helpful. The shop was beautifully laid out and easy to find all the furniture examples I needed.

Good products and friendly service