We were looking for a recently discontinued kitchen island that friends had seen in the Canterbury store but we are in Norfolk. The assistant at the Norwich store (sorry but I can’t remember her name... Toon meer
Bedrijf heeft geantwoord
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Everyone involved, from the day of purchase to delivery, are such helpful friendly people. Bought our bedroom furniture from the Norwich branch, what great customer service and furniture is such grea... Toon meer
Bedrijf heeft geantwoord
Trustpilot review for the Cotswold Company in Norwich and their small Saxon Sofa. Order Ref. No: 7001727 for Patricia Gordon. It has been a real pleasure buying my lovely new, small Saxon sofa fr... Toon meer
Bedrijf heeft geantwoord
The products are beautiful but the service wasn’t good. Staff busy chatting to one another & not friendly. When we approached the till with a lot of products a male staff member said ‘oh we’re busy h... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Geschreven door het bedrijf
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contactgegevens
Riverside Road 61, NR1 1SR, Norwich, England, Verenigd Koninkrijk
- 01603 697952
4,8
Uitstekend
72 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great service from start to finish
Great service from start to finish. Every department as high standards. The delivery & assemble team were excellent! The build quality of all the products are the best. I can highly recommend The Cotswold Company.
17 december 2025
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Lovely products, poor service
The products are beautiful but the service wasn’t good. Staff busy chatting to one another & not friendly. When we approached the till with a lot of products a male staff member said ‘oh we’re busy here, come to the other till’ and proceeded to march off across the shop leaving us to cart all our purchases back again with no offer of help.
Throughout our visit we felt more of ‘an inconvenience’ as the staff were busy chatting. An earlier enquiry about a price was dealt with in an unhelpful manner.
16 december 2025
Review zonder uitnodiging
Antwoord van The Cotswold Company - Norwich
Updated 5/1/26
Good afternoon TB,
Your experience matters to us, and although it didn’t go perfectly, we’re thankful we had the opportunity to resolve it in the end.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
********************************
Good morning TB,
Thank you for sharing your feedback. I am very sorry to hear about your recent experience in our showroom. This is not the level of service we aim to provide, and I completely understand how frustrating this must have been for you.
I have requested further details regarding your visit so I can look into this matter fully and raise it appropriately with the team. Please be assured we take feedback like yours seriously, and we are committed to ensuring our customers feel valued and supported at all times.
Thank you for taking the time to let us know.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Rob +Cotswold-----brilliant
the staff in cotswold norwich are always so helpful,
especially Rob,he is why several friends & I keep going back,A pity all shops aren't like this
1 december 2025
Antwoord van The Cotswold Company - Norwich
Good afternoon John Brooke,
We're happy to hear that our team is so helpful! It's great to know that their service brings you and your friends back. We appreciate your positive feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Relax and enjoy
Comfortable environment. Left alone to shop and help there when needed. Highly recommend staff and products!
30 november 2025
Review zonder uitnodiging
It was very easy and simple sales lady…
It was very easy and simple sales lady was both helpful and pleasant
25 november 2025
Review zonder uitnodiging
Quality goods from a quality Company
Nicely laid out store with friendly staff. Lovely furniture and goods. We have a couple of pieces of furniture already and having recently moved them to decorate various rooms, you can see just how well made they are and well thought out. Will be back for more.
30 oktober 2025
The lady who served us was extremely…
The lady who served us was extremely helpful & friendly
16 november 2025
Review zonder uitnodiging
Extremely lovely merchandise
Extremely lovely merchandise, plenty of time to browse and wonderful welcoming staff. A good experience all round, especially if purchases are made.
12 november 2025
Review zonder uitnodiging
Excellent service
Had a bed frame delivered today. Was kept informed when it was being delivered. Marlon & Leon arrived when expected and introduced themselves. They were friendly and professional. Put bed frame together in no time at all. Tidied up while doing so and made sure all packaging was removed when finished. I was very impressed. Really nice guys and also put my mattress on the frame for me. Very kind of them.
Thanks also to Stefanie at the office for helping me make sure the frame would fit up my very steep and narrow stairs and took my order. So helpful and kind. Thanks to everyone.
27 oktober 2025
Review zonder uitnodiging
Antwoord van The Cotswold Company - Norwich
Good afternoon Eleanor Scougall,
We're happy to hear that the delivery and setup of your new bed frame went so smoothly. We appreciate your positive feedback regarding the team's professionalism, helpfulness, and efficiency, as well as the assistance you received in the office. Thank you for sharing your experience.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Norwich store friendly staff good…
Norwich store friendly staff good selection layout in store
15 oktober 2025
Great bed delivery
Delivery drivers Ian and Gary were prompt, polite, and professional. Very speedy and unobtrusive delivery! Thanks!
26 september 2025
Review zonder uitnodiging
Antwoord van The Cotswold Company - Norwich
Good afternoon Mrs Gore-Smith,
We appreciate you sharing your positive experience! We're so glad to hear that the delivery was prompt, courteous, and professional. Thank you for your feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
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