Ryond and Chris were helpful , polite and professional. They communicate well with the time of the delivery and took to the room i asked them to. I was very happy with the delivery.
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Lees wat reviewers zeggen
Sophie had been extremely helpful a couple of months ago but life events prevented us from pursuing a purchase. Upon revisiting Louise helped us & was never pushy & reminded us when the sale was endin... Toon meer
Bedrijf heeft geantwoord
The store enables us to see furniture in reality rather than purely online. This is important to make the right decision. The store has a great selection of products, is inspiring and pleasant to be i... Toon meer
Overall very good service from Cotswold very pleased with new bedroom furniture and the whole sales and delivery process. I only dropped a star as one item incurred some very small damage during t... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Geschreven door het bedrijf
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contactgegevens
High Street 23, PE9 2AY, Stamford, England, Verenigd Koninkrijk
- 01733 911489
4,8
Uitstekend
147 reviews
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The shop was full of so many lovely…
The shop was full of so many lovely things which made it difficult to choose items from. I then wanted some more cushions like the one I chose; I rang and a very helpful lady arranged for them to be sent to me by post. An all round great experience.
23 oktober 2025
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Great helpful staff
Really helpful staff who despite what we wanted showing as discontinued went the extra mile to double check with the warehouse who discovered they had 17 in stock! Yeah a happy customer thanks to Sophie x
27 oktober 2025
Review zonder uitnodiging
Antwoord van The Cotswold Company - Stamford
Good afternoon Sue,
We're happy to hear that our team's efforts resulted in such a positive outcome! We appreciate you taking the time to share your experience.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Staff are super helpful and attentive
Staff are super helpful and attentive, we also felt very welcome in the store. The team are very knowledgeable and helped us a lot during our purchase decision. Thank you
26 oktober 2025
Review zonder uitnodiging
Sarah was very helpful in the showroom…
Sarah was very helpful in the showroom and very friendly.
Felt very confident purchasing a table and chairs.
10/10 for customer service.
25 oktober 2025
Review zonder uitnodiging
Antwoord van The Cotswold Company - Stamford
Good afternoon Tracey Spowage,
We're happy to hear that you felt confident in purchasing your table and chairs. We appreciate your feedback and are so glad you found our service helpful and friendly!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great service!
Bernard and Mohamed delivered our item on time and with care, explained what to do if there was a problem, there wasn't, they were very helpful ! 10 out of 10 Thank you.
17 oktober 2025
Review zonder uitnodiging
Antwoord van The Cotswold Company - Stamford
Good afternoon Ian Turner,
We appreciate you taking the time to leave us a review. We're so glad to hear that the delivery was on time, handled with care, and that the team was helpful!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Lovely shop and Dev was amazing
Lovely shop and Dev was amazing. Super helpful and patient!
24 oktober 2025
Review zonder uitnodiging
Antwoord van The Cotswold Company - Stamford
Good afternoon Tasha,
We're happy you enjoyed your visit! It's great to hear that our team was so helpful and patient with you. Thanks for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Friendly staff but poor advice. Now sorted.
Friendly staff, but you completely misled us about delivery times.
+++UPDATE+++
Customer Services have now sorted this. Delivery as per agreed timescales. Seems the issue was caused by an automated email with incorrect information.
Reassuring to note The Cotswold Company working swiftly to resolve issues, in a friendly and professional way.
20 oktober 2025
Review zonder uitnodiging
Antwoord van The Cotswold Company - Stamford
Good afternoon Andrew Pemberton,
Thank you for your feedback. I’m sorry to hear about your experience with the delivery times; that’s certainly not the impression we want to leave. So we can look into this further for you, could you please provide your order number? We’ll be happy to review what’s happened and get this resolved.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
The delivery men Marlon and Leon gave…
The delivery men Marlon and Leon gave us a time they would be with us and true to word, barring a few minutes they were on time. They were friendly and respectful and delivered everything with no problems…
The shop in Stamford where we placed our order were also very helpful..
21 oktober 2025
Review zonder uitnodiging
Antwoord van The Cotswold Company - Stamford
Good afternoon Caroline,
We appreciate you sharing your delivery experience. We're happy to hear that the team was punctual, friendly, and respectful, and that everything was delivered without issues. It's also great to know that our shop was helpful.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent service
From going to the Stanford store to order, talking on the phone & the delivery guys, the service has been excellent.
Everyone was so nice & friendly.
Was given a delivery slot a few days before then got a phone call to say they were 30 minutes away.
Love my new bedroom furniture.
13 oktober 2025
Kristine was brilliant
Kristine was brilliant , very helpful , knowledgeable, helped move things under different lighting to capture the colours of furniture. Was bright , bubbly and nothing was too much trouble . A credit to your shop
13 oktober 2025
Review zonder uitnodiging
Antwoord van The Cotswold Company - Stamford
Good afternoon Ruth,
We're happy to hear that you had such a positive experience. We appreciate your kind words regarding the assistance you received; it's wonderful to know that our team member was so helpful and accommodating. Thank you for your feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Purchased a rug from the Cotswold…
Purchased a rug from the The Cotswold Company in Stamford, and Dev kindly carried the rug to the car. Exceptional service.
11 oktober 2025
Review zonder uitnodiging
Antwoord van The Cotswold Company - Stamford
Good morning Sue,
We're happy to hear that you received exceptional service at our Stamford location. It's great to know that our team made your experience so positive, and we appreciate your feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Super helpful staff and helped me find…
Super helpful staff and helped me find exactly what I needed - thank you!
12 oktober 2025
Review zonder uitnodiging
Stamford store
Very pleasant staff, happy to help. Dealt with Andrea who was lovely.
My only negative is the furniture has an up to 4 week delay, yet the payment has already been taken. I would have preferred the payment to have been taken when the furniture is dispatched
5 oktober 2025
Review zonder uitnodiging
Antwoord van The Cotswold Company - Stamford
Good afternoon AJD,
We're glad you found our staff pleasant and helpful. We appreciate your positive comments. We acknowledge your concern regarding the payment timing for your furniture and the delivery timeframe. We value your feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Dev was really helpful
Dev was really helpful. Talked us through the product, answered any questions we had and the whole process was super easy. Would highly recommend the store, Dev and the whole team for an enjoyable experience!
4 oktober 2025
Review zonder uitnodiging
Antwoord van The Cotswold Company - Stamford
Good afternoon E Hayward,
We appreciate you taking the time to leave us such a complimentary review! We're so glad to hear that you found our team helpful and that you had an enjoyable experience. Thanks for your recommendation!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Friendly customer service by Devan
Friendly customer service by Devan, along with his extensive product knowledge, truly helped us in making our purchase. We would be delighted to return and buy more furniture if we could experience this level of service at all your stores. We even travelled all the way from Bedfordshire to Stamford specifically for the furniture we saw during our last visit.
4 oktober 2025
Review zonder uitnodiging
Antwoord van The Cotswold Company - Stamford
Good afternoon Barry Hayward,
We appreciate you taking the time to share your positive experience. We're happy to hear that the service and product knowledge helped with your purchase. We value your feedback and hope to provide this level of service consistently.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
The staff were very helpful
The staff were very helpful. It is the first time I have been in one of your shops it was a very good experience I loved all the products!!
2 oktober 2025
Review zonder uitnodiging
Sarah was very helpful showing me…
Sarah was very helpful showing me different tables. Stow on the Wold shop were helpful too. It would have been hard to select a table without seeing them in the flesh.
2 augustus 2025
Review zonder uitnodiging
Antwoord van The Cotswold Company - Stamford
Good afternoon PE Nottingham,
We're glad you found our team helpful in selecting a table. It's great to know that seeing the tables in person made the decision easier for you. We appreciate your feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent experience buying a Stuart…
Excellent experience buying a Stuart chair from Devan in Stamford store. Helpful guiding us through the transaction and assistance choosing most suitable fabric.
28 september 2025
Review zonder uitnodiging
Great store experience
Louise was a great help when choosing our new sofas....it's a big decision and she gave us all the information we needed in a pleasant but not overbearing way. Great store experience and fab to be able to see the products and fabrics before we placed our order.
27 september 2025
Review zonder uitnodiging
Lovely shop in Stamford
Lovely shop in Stamford, with really friendly and helpful staff. I wasn't aware that you have to order, rather than purchase the items there and then, however that did not impact my experience.
20 september 2025
Review zonder uitnodiging
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