Ther application was very simple to follow required the make and name of product serial no and age. They sent me a quote straight away for yearly or monthly. It covered everything I needed for my gran... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
No complaints, lost my iPhone 14 pro max on the 10th and covercloud replaced it by the 16th, no problems at all. all done online, submitted the required documents and claim was approved quickly, repla... Toon meer
Bedrijf heeft geantwoord
Fairly simple signup process. I appreciate that they updated their website to accommodate my phone model when I contacted them. Like with any insurance provider, it's only when you need to claim that... Toon meer
Bedrijf heeft geantwoord
Bought gadget insurance from Cover Cloud online (June 2024). I chose this product from Cover Cloud because I couldn’t find insurance for my HP laptop with other providers. Website was very user frie... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
CoverCloud provides Gadget Insurance you can rely on. From smartphones to iPads and from laptops to digital cameras we give your gadgets the cover you need. Protect your phone or gadget against: Accidental Damage, Liquid Damage, Breakdown, Theft, Loss, Unauthorised Calls. All with Worldwide Cover included.
Contactgegevens
Minories 30-33, EC3N 1DD, London, Verenigd Koninkrijk
- www.covercloud.co.uk
4,7
Uitstekend
716 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Antwoord van CoverCloud
Dear Karen,
Thank you, we really appreciate you taking the time to leave us a 5-star review.
Kind regards,
The CoverCloud Gadget Insurance Team
Professionals,fast response & amazing…
Professionals,fast response & amazing customer service
17 november 2023
Antwoord van CoverCloud
Dear Mohammad,
Thank you for your kind feedback, this truly is great to hear.
Kind regards,
The CoverCloud Gadget Insurance Team
Programme that isn’t correct and can’t speak to anybody directly.
They keep asking me for information that doesn’t exist. It’s not possible to email or call somebody to have a conversation with about the issue and the portal won’t allow me to continue without uploading information.
It’s like a robotic programme that hasn’t read anything about the situation.
8 november 2023
Antwoord van CoverCloud
Dear Ben,
We are sorry to hear that you have met with difficulty completing the online claim form.
A member of our customer experience team will be in contact with you shortly to discuss this matter further.
In the meantime, feel free to contact the claim handler directly on 0333 999 7920, their office is open 9am to 5.30pm from Monday to Saturday.
Kind regards,
The CoverCloud Gadget Insurance Team
Good insurance company
Very easy to understand and use the website. Good reviews and cover reasonable.
7 november 2023
Antwoord van CoverCloud
Dear Sue,
Thank you for sharing your experience, this is great to hear.
Kind regards,
The CoverCloud Gadget Insurance Team
Antwoord van CoverCloud
Dear Anna,
Thank you for sharing your experience, this truly is great to hear.
Kind regards,
The CoverCloud Gadget Insurance Team
Its was really easy and very good…
Its was really easy and very good prices with good benifits
25 oktober 2023
Antwoord van CoverCloud
Dear Ali,
We’re glad to hear that you are happy with the service provided.
Yours sincerely,
The CoverCloud Gadget Insurance Team
been quick and easy to deal with And very reasonable
I’ve been with covercloud for a good few years
They are an amazing company helpful in everyway with your enquiry and so easy to find the best insurance for you
And so very reasonable with their prices
So top marks for them
1 november 2023
Antwoord van CoverCloud
Dear Rita,
Thank you for the lovely feedback and for continuing to insure your gadgets with CoverCloud. We really appreciate you taking the time to write your review and your confidence to insure with us time and again.
Yours sincerely,
The CoverCloud Gadget Insurance Team
Brilliant service and total surprise…
Brilliant service and total surprise to find premium hadn't gone up! Excellent
22 oktober 2023
Antwoord van CoverCloud
Dear Jeremy,
Thank you for your fantastic 5* Trustpilot review! We're delighted that you found our gadget insurance service brilliant and were pleasantly surprised that your premium didn't increase. At CoverCloud, we're dedicated to delivering exceptional service, and your feedback reinforces our commitment. We understand the importance of reliable and affordable gadget insurance.
If you have any questions or need assistance in the future, please reach out to our dedicated customer service team who will be very happy to help. We're here to ensure your devices stay protected and your experience remains outstanding.
Thank you for choosing CoverCloud for your gadget insurance.
Best wishes,
The CoverCloud Gadget Team
Great insuarande. O
I have been taking out insurance for years with covercloud when you need to change plan for new phones they are fast and efficient
27 oktober 2023
Antwoord van CoverCloud
Dear Robina,
We're delighted that you've been a loyal CoverCloud customer for years and appreciate your 5-star review. Your positive experience with our service's efficiency and responsiveness when changing your insurance plan is gratifying. We understand the importance of keeping up with evolving technology, and we're committed to providing seamless support for your gadget insurance needs.
If you ever require assistance or have any questions, please reach out to us. Thank you for choosing CoverCloud, and we look forward to serving you for many more years!
Best wishes,
The CoverCloud Gadget Team
I could check many policies and get the…
I could check many policies and get the cheapest one, great feeling and fast service.
19 oktober 2023
Antwoord van CoverCloud
Thanks Emilio, that's very good to hear!
If we can help further, please email us at admin@covercloud.co.uk.
Kind regards,
The CoverCloud Cycle Insurance Team
Great insurance
Great cover for all my gadgets cheap monthly payments and excess fee is low
13 september 2023
Antwoord van CoverCloud
Dear Naomi,
Thank you so much for your 5* review of our gadget insurance! Your satisfaction with our gadget insurance coverage, affordable monthly payments, and low excess fees is truly rewarding. Providing comprehensive protection at an accessible cost is our priority, and we're delighted to have met your expectations. Your positive feedback underscores our commitment to excellent service.
If you ever need assistance or have questions about your policy, please do get in touch. We're dedicated to ensuring your gadgets stay well-protected, delivering a stress-free experience.
Thank you for choosing CoverCloud as your gadget insurance provider. We look forward to continuing to serve you in the future!
Best wishes,
The CoverCloud Gadget Team
Antwoord van CoverCloud
Dear Rupert,
We truly appreciate your fantastic 5* Trustpilot review! We're delighted that you found our gadget insurance to be straightforward, and our response time to be fast. At CoverCloud, we prioritise simplicity and efficiency to serve our customers better. We understand the unexpected can happen, and our goal is to make the claims process seamless.
Should you ever need assistance or have questions in the future, please do get in touch. Thank you for choosing CoverCloud, and we look forward to continuing to provide you with excellent service in the future!
Best wishes, The CoverCloud Gadget Team.
Found what I was looking for straight…
Found what I was looking for straight forward good value no problems
11 oktober 2023
Antwoord van CoverCloud
Dear Philip,
We appreciate your 4-star Trustpilot review! It's fantastic to learn that you found precisely what you needed with our cycle insurance. We're committed to making the process simple and cost-effective for our customers, and we're delighted to have delivered on that promise for you.
If you ever require assistance or have questions in the future, please don't hesitate to contact us. Thank you for choosing CoverCloud, and we look forward to serving you again in the future!
Best wishes,
The CoverCloud Cycle Team.
Simple and easy to use
7 oktober 2023
Antwoord van CoverCloud
Dear Adam,
We sincerely appreciate your 5-star review of our gadget insurance. Your satisfaction with our service being described as simple and user friendly is fantastic news. At CoverCloud, we aim to offer a streamlined experience for our valued customers in safeguarding their devices. Your feedback fuels our commitment to excellence.
If you ever require assistance or have questions about your policy, please do get in touch. Our customer service team is ready to assist. Thank you for selecting CoverCloud for your gadget insurance. We're grateful for your trust and eagerly anticipate serving you in the future!
Best wishes,
The CoverCloud Gadget Team
Easy to choose and simple to understand…
Easy to choose and simple to understand what it covers
11 oktober 2023
Antwoord van CoverCloud
Dear Alexandra,
We greatly appreciate your 5-star Trustpilot review. Your feedback about our gadget insurance being easy to select and straightforward in coverage means a lot to us. We are committed to simplifying the insurance process for our customers, and we're delighted to have succeeded in your case.
If you ever need assistance or have questions regarding your policy in the future, please reach out to our customer service team who will be happy to help you. Thank you for choosing CoverCloud and for your valuable feedback!
Best wishes,
The CoverCloud Gadget Team
Highly recommend
Highly recommend - I’ve been insuring our family’s mobile phones via Cover Cloud for a few years now. Very simple process to add new mobiles to the cover, as well as dealing with damaged phone.
12 oktober 2023
Antwoord van CoverCloud
Dear Linda,
We're delighted to receive your 5-star Trustpilot review of our gadget insurance. Thank you for entrusting us with your family's mobile phones over the years. We're proud to offer a straightforward process for adding new phones to your policy and for handling damaged devices efficiently. Your satisfaction is of utmost importance to us, and we appreciate your recommendation. Please know that we're here to assist you with any questions or concerns. Your continued support is valued, and we look forward to serving you and your family for years to come. Thank you for choosing CoverCloud.
Best wishes,
The CoverCloud Gadget Team
Fine until you need to actually claim!!!
Cloudcover themselves seemed fine but claiming is a joke. 'the Davies group', I've called twice and both times the phone has been answered by what seems to be a teenager who is half asleep. Submitted claim on the 28th Sept, by the 6th Oct nothing had happened despite me providing everything asked for immediately. Takes far too long, took the phone to a repair shop in the end, fixed in 15minutes. 8 days on after this claim I hadn't even paid the excess or sent the phone off, never mind the wait for it to be repaired and sent back.
They also insist on you removing your device from your iCloud account which I find exceptionally odd - so if it 'goes missing' there will be no way for you to locate it.
28 september 2023
Review zonder uitnodiging
Antwoord van CoverCloud
Dear Holli,
We are sorry that you are dissatisfied and have escalated your comments up to the complaints team at AXA’s appointed claim handler, Davies Group, who shall be in contact you directly.
By turning off find my iPhone you prevent iCloud locking which allows the repair centre to carry out the necessary repairs and quality checks before returning the repaired device to you.
Yours sincerely,
The CoverCloud Gadget Insurance Team
It was easy to get
4 oktober 2023
Antwoord van CoverCloud
We truly appreciate your outstanding 5-star review on Trustpilot. We're delighted that you found obtaining gadget insurance through us was a breeze. At CoverCloud, ensuring a smooth and hassle-free process is our priority. If you ever have any questions or need assistance, our dedicated customer service team is here to help. Thank you for choosing CoverCloud for your gadget insurance, and we eagerly anticipate serving you with excellence in the future.
Best wishes,
The CoverCloud Gadget Team
Antwoord van CoverCloud
Thank you for your 4* review. We're delighted that you found our gadget insurance setup process hassle-free and appreciated the clarity of our excess details. Our goal is to make protecting your gadgets easy and transparent. We're continuously striving to enhance our services, so please feel free to share any suggestions. Your trust in us means a lot, and we're always here to assist you. Thank you for choosing our gadget insurance, and we look forward to serving you in the future.
Best wishes,
The CoverCloud Gadget Team
I'm customer for more that 4 years
I'm customer for more that 4 years , and just signed new phone insurance, probably for the next 2 years , over this 4 years I user my insurance 2 times , I'm very happy no I've check price in other places
1 oktober 2023
Antwoord van CoverCloud
Thank you for your loyal support as a customer for over four years and for recently renewing your gadget insurance with us. We're delighted to have been your choice. We always aim to provide a dependable service and value. Your positive feedback on our pricing is much appreciated. Should you ever need assistance or have questions in the future, please don't hesitate to contact us, we will be very happy to assist you. We look forward to serving you for years to come.
Best wishes, The CoverCloud Gadget Team
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