Within 10 minutes of placing my order I'd had a call to confirm earliest delivery which amazingly was within 2 working days. On the appointed day I looked out and thought who's that parked across my... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great service with good communication about stock. Delivery was timely but some wood was damaged on arrival. It want make a difference to our project but it's a shame to receive damaged items.
Bedrijf heeft geantwoord
Quick and easy to get what I needed. Bognor staff really lovely. Delivery driver great; really helpful and accurate with his unloading. Excellent all round.
Bedrijf heeft geantwoord
I placed an order online, and Ian contacted me to say it was ready for collection a few hours later. He was extremely helpful and put my order in my car for me. Next time I need anything, I will... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Covers - your local timber & builders merchants suppliers. Here at Covers, we’ve been supplying builders merchants, trade customers, DIY enthusiasts and home renovators for more than 175 years. Today, our commitment to offering our customers knowledgeable, expert advice, backed up by a comprehensive selection of quality timber and building materials at competitive prices, remains our top priority. Browse our website and buy online or visit us in person at one of our fourteen depots across Sussex, Surrey, Hampshire and Kent.
Contactgegevens
Quarry Lane, PO19 8PE, Chichester, Verenigd Koninkrijk
- 01243 791475
- enquiries@coversmerchants.co.uk
- www.coversmerchants.co.uk
4,6
Uitstekend
3K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Brilliant service given by Brad, very helpful with where to put the delivery, Thank-you John
The service was informed
1 mei 2026
Antwoord van Covers Timber & Builders Merchants
Thank you John for this glowing review. I will make sure Brad is made aware of your kind words. Many thanks, Ben
Antwoord van Covers Timber & Builders Merchants
Thank you for your review, Richard! We’re delighted to hear you received great customer service and that you’ve found the products to be consistent in quality. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
So easy to order online
So easy to order online, good prices and speedy collection available. Have used them a number of times for timber products.
23 mei 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your review, Mat! We’re delighted to hear you find ordering online easy, the prices good, and the collection was speedy. It’s also great to know you’ve chosen us a number of times for your timber products.
We really appreciate your continued support and look forward to helping you again soon! Many thanks, Olivia.
Antwoord van Covers Timber & Builders Merchants
Thank you Gary for taking the time to leave this review and high rating. Great to hear the service was all good. Many thanks, Ben
Antwoord van Covers Timber & Builders Merchants
Thank you for this excellent review and rating. We really appreciate your feedback. Many thanks, Ben
Antwoord van Covers Timber & Builders Merchants
Thank you for this brilliant review and rating. So happy to hear the team at Chichester was on top form. Many thanks for your order. Ben
Excellent service
11 mei 2026
Antwoord van Covers Timber & Builders Merchants
Thank you Nick for your feedback and rating. Many thanks for your order. Ben
Easy to order on line
Easy to order on line
Communication from office was excellent
Delivery as agreed
Driver was excellent placing items as agreed
10 mei 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your review, Martin! We’re pleased to hear you found ordering online easy, received excellent communication from the office, and that delivery arrived as agreed. It’s also great to know the driver placed the items exactly where requested.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
I ordered 9m of Planed All Round (PAR)…
I ordered 9m of Planed All Round (PAR) American White Oak 25 x 125mm SKU: 63684. It arrived with ends not cut square and each plank ended up measuring at 2.8m leaving me 600mm short overall. This was after confirmation on the phone that they could provide 3 x 3m lengths.
17 mei 2026
Antwoord van Covers Timber & Builders Merchants
Hi. Thank you for your review. I am sorry to hear the order was not 100% correct. Please leave this with me and I will find out the best way we can resolve this. Many thanks, Ben
Placed my first order this week with…
Placed my first order this week with these guys for some feather edge boards . The whole process from ordering online , office communication and delivery was excellent.
18 mei 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your fantastic review, Gavin! We’re delighted to hear that your first experience with us was excellent, from ordering online through to communication from the office and delivery.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Antwoord van Covers Timber & Builders Merchants
Thank you for your review, Steve! We’re pleased to hear you were happy with the communication, pricing, and efficient delivery service. We really appreciate your feedback and look forward to helping you again soon! Thanks, Olivia.
Professional
Hi the staff were very professional and polite helpful great service thanks
18 mei 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your review, Terry! We’re delighted to hear the team were professional, polite, and helpful, and that you received great service. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Pea shingle bulk bag.
Easy to order, good communication.
Great response to particular delivery service requests making my life much easier.
18 mei 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your review! We’re pleased to hear you found ordering easy and communication good throughout. It’s also great to know the team could accommodate your delivery requests and make things easier for you.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Fannnnn-tastic service
Aaron . . . such a professional, helpful & friendly delivery driver. Fannnnn-tastic. Thank you.
18 mei 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your fantastic review, Miles! We’re delighted to hear Aaron provided such professional, helpful, and friendly service. We’ll be sure to pass your kind comments on to him!
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Great service.
Great service.
Would be nice if customers could be advised of a morning or afternoon delivery slot. I booked the day off because I was advised that the delivery would be between 8.00am - 4.30pm which I was happy with because you had told me. It would have been better if I only had to book half a day off! Nevertheless great service with very helpful delivery man. Thank you.
15 mei 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your feedback, Allison! We’re delighted to hear you received great service and that the delivery driver was very helpful.
We also appreciate your comments regarding delivery time slots. We understand that a more specific morning or afternoon window would make planning your day much easier, and we’ll pass this feedback on to the team as we continue to improve our service and communication.
Thank you again for taking the time to share your experience, and we look forward to helping you again soon! Many thanks, Olivia.
Prompt and cheerful delivery as booked
21 mei 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your review, Robert! We’re pleased to hear your delivery arrived promptly as booked and that the service was cheerful. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Ordered in the weekend
Ordered in the weekend. Planned delivery on Wednesday but arrived one day earlier without notification.
17 mei 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your feedback, Ron. We’re pleased to hear your order arrived earlier than expected, although we’re sorry that you did not receive notification of the revised delivery date beforehand.
We appreciate you bringing this to our attention and will pass your comments on to the team as we continue to improve our communication. Thank you again for your feedback, and we hope to help you again soon! Many thanks, Olivia.
delivery details
Had a call with delivery details Once I called back to rearrange it was done promptly and politely
15 mei 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your review, Trevor! We’re pleased to hear that the team kept you informed about delivery details and that the rearrangement was handled promptly and politely. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Great service
Great service. Had to order materials from another depot to get the goods delivered by bank holiday. Thank you
16 mei 2026
Antwoord van Covers Timber & Builders Merchants
Hi Jon,
Thank you for your review and I’m sorry for the lack of clear updates regarding your delivery.
I appreciate how frustrating it is when you’re waiting on materials and don’t have a confirmed timeline.
Having looked into this, the items did need to be sourced from other depots, which unfortunately caused a delay. The delivery was then completed on Thursday once everything arrived at the branch.
That said, we should have kept you better informed along the way, and I’m sorry that didn’t happen on this occasion. We’re feeding this back to the team to ensure communication is clearer in future.
If you’d like to discuss this further, please feel free to get in touch directly and we’ll be happy to help.
Many thanks, Ben
Easy to order
Easy to order. Prompt feedback with any question. Friendly sales team. Helpful delivery driver.
16 mei 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your review, Martin! We’re delighted to hear you found ordering easy and that the team provided prompt feedback and friendly service throughout. It’s also great to know the delivery driver was helpful.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
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