Within 10 minutes of placing my order I'd had a call to confirm earliest delivery which amazingly was within 2 working days. On the appointed day I looked out and thought who's that parked across my... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Great service with good communication about stock. Delivery was timely but some wood was damaged on arrival. It want make a difference to our project but it's a shame to receive damaged items.
Bedrijf heeft geantwoord
I placed an order online, and Ian contacted me to say it was ready for collection a few hours later. He was extremely helpful and put my order in my car for me. Next time I need anything, I will... Toon meer
Bedrijf heeft geantwoord
Excellent customer service. Added more to my delivery last minute with no hassle. Guys who delivered my order on the 10th were very friendly and used the crane to put my load on the driveway with no i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Covers - your local timber & builders merchants suppliers. Here at Covers, we’ve been supplying builders merchants, trade customers, DIY enthusiasts and home renovators for more than 175 years. Today, our commitment to offering our customers knowledgeable, expert advice, backed up by a comprehensive selection of quality timber and building materials at competitive prices, remains our top priority. Browse our website and buy online or visit us in person at one of our fourteen depots across Sussex, Surrey, Hampshire and Kent.
Contactgegevens
Quarry Lane, PO19 8PE, Chichester, Verenigd Koninkrijk
- 01243 791475
- enquiries@coversmerchants.co.uk
- www.coversmerchants.co.uk
4,7
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Staff were very professional and made…
Staff were very professional and made the whole process stress free and easy delivery was prompt and on exact time
4 juli 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your fantastic review, Paul! We’re delighted to hear our team made the whole process stress-free and easy, and that your delivery arrived promptly and exactly on time. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Delivery driver was great
Delivery driver was great, polite, helpful, efficient. I was rather disappointed that after the order email said I would receive delivery notification there was no notification at all and the guy just turned up. He said if I hadn't been there he'd just have come again, but that's inefficient and not environmentally conscious. Also if I'd been in a meeting if have felt pressured to come out and deal with it. Not ideal. But delivery on time and product fine, so a minor gripe really.
3 juli 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your feedback, Emma. We’re pleased to hear the delivery arrived on time, the product was as expected, and that the driver was polite, helpful and efficient.
We’re sorry, however, that you didn’t receive a call to arrange the delivery. Our order confirmation states that a member of our sales team will contact you to arrange this, so it appears this step may have been missed on this occasion. We understand how inconvenient this can be, particularly if you’re not expecting the delivery or are busy when the driver arrives.
I’ll pass your feedback on to the team so we can investigate what happened and help ensure this communication is not missed in future. Thank you for bringing this to our attention. Many thanks, Olivia.
Can't fault the service
Can't fault the service, everybody was friendly and helpful, especially the delivery driver.
3 juli 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your fantastic review, Peter! We’re delighted to hear you couldn’t fault the service and that everyone was friendly and helpful, especially the delivery driver. We’ll be sure to pass on your kind comments to the team. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Communication was fantastic.
Communication was fantastic.
Regular human updates even when it's still within delivery times.
Driver was friendly. Very efficient.
Prices are reasonable.
Quality is very high.
11 juli 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your fantastic review, Jake! We’re delighted to hear you were so happy with the regular updates, friendly and efficient driver, reasonable prices, and high-quality products. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Made an order for bricks
Made an order for bricks, they did not have the bricks I ordered in stock, they would of managed to get them but the order would of taken slightly longer, however they offered me an alternative, in-fact it was a better of quality brick and more expensive, but they kept the price the same and checked I was happy with the style of brick and continued with my order…,this is the sort of builders merchant I like, coming up with solutions and preempting any issues and dealing with it fast and efficiently, thank you Sharon from customer services, I will be using you again
2 juli 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your fantastic review, Paul! We’re delighted to hear Sharon was able to find a suitable alternative brick and ensure your order could go ahead without delay. It’s great to know you were happy with the higher-quality alternative and that the team kept the original price for you.
We’ll be sure to pass your kind comments on to Sharon. We really appreciate your feedback and are pleased to hear you’ll be using Covers again! Many thanks, Olivia.
Great experience, helpful driver.
Good communication with the office, timely delivery, friendly and helpful driver. Great experience.
10 juli 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your fantastic review, Paul! We’re delighted to hear you had a great experience, with good communication from the office, a timely delivery, and a friendly and helpful driver. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
It would have been 5 Stars
It would have been 5 Stars, is someone had notifield of the delivery date. It was fortunate that when it arrived, I happened to be at home. I di receive a date which was inconvenient to me, called the office, spoke to a lady and gave her a couple of dates that would be alright. She said I'll speak to transport and arrange a date with them. That was the last I heard. Other than that, everything was fine.
9 juli 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your feedback. We’re pleased to hear everything else went smoothly, but we’re sorry that you weren’t contacted to confirm the delivery date after speaking with the team. We understand how inconvenient this could have been, especially as you were expecting to arrange a date that suited you.
We’ll look into this further with the branch to understand what happened and help ensure this communication is improved going forward. Thank you again for bringing this to our attention. Many thanks, Olivia.
I've had an excellent first experience…
I've had an excellent first experience with covers as a diy enthusiast. I was able to register for an account to ensure my orders benefit from any additional discounts available. On that note, I found that covers was the most cost effective option for this order after much research. I am extending my patio, so from pavers to aggregate, they covered it all at a wallet friendly budget. They then accommodated a specific day delivery, and the delivery gentleman was just brilliant and managed to get my order as close to the work area as possible. Overall, I would certainly recommend their services - and I can see why they have been in business for nearly two centuries!!
6 juli 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your fantastic review, Louise! We’re delighted to hear you had such a positive first experience with Covers and found our pricing, account benefits, and product range helpful for your patio project.
We’re also pleased we could accommodate your preferred delivery date and that the driver went the extra mile to get your materials as close to the work area as possible.
Your recommendation means a great deal to us, and we’re thrilled to hear you can see why Covers has been serving customers for nearly two centuries! Thank you for your support, and we look forward to helping you with your next project. Many thanks, Olivia.
Very helpful staff
Very helpful staff.
However, I am very concerned for the health of customers and especially employees in this branch. The dust in the atmosphere is appalling, I would be wearing a mask if I worked there. The entire stock has a thick layer of very fine dust covering it. There seemed to be some evidence this was originating from another business close by. If management has not and is not taking steps to investigate this potential health issue it certainly should be.
1 juli 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your feedback, Gary. We’re pleased to hear you found our staff very helpful.
We take the health and safety of both our customers and employees very seriously. I will pass your comments on to the branch and management team so this can be investigated further, including your concerns about the possible source of the dust.
Thank you for bringing this to our attention and for taking the time to share your concerns. Many thanks, Olivia.
Antwoord van Covers Timber & Builders Merchants
Thank you for your review, Jeff! We’re delighted to hear you received excellent service. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Very polite on the phone and promptly…
Very polite on the phone and promptly delivered..and placed just where i needed it
8 juli 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your review, Nick! We’re delighted to hear you received friendly service over the phone and that your delivery arrived promptly and was placed exactly where you needed it. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
All good, no issues or problems to report.
All good, no issues or problems to report. Items are accurately described. Ordering processes & checkout easy to follow. A courtesy call received next day thanking for order and with delivery details. Delivery was as scheduled, driver was respectful & helpful in unloading.
4 juli 2026
Review zonder uitnodiging
Antwoord van Covers Timber & Builders Merchants
Thank you for your fantastic review! We’re delighted to hear everything went smoothly from ordering through to delivery, and that the products were accurately described. It’s great to know the checkout process was easy to follow and that our courtesy call and delivery service were helpful and on schedule.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Happy customer
We received our order but 30 bricks were broken. We contacted Covers who with no hesitation replace them and delivered them free of charge. We had a very friendly conversation with them. We will definitely use them again.
29 juni 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your fantastic review, Denise! We’re sorry to hear some of the bricks arrived damaged, but we’re delighted we were able to resolve the issue quickly by replacing them and delivering them free of charge. It’s also great to hear you found the team friendly and helpful throughout.
We really appreciate your understanding and your kind words. Thank you for your feedback, and we look forward to helping you again soon! Many thanks, Olivia.
Antwoord van Covers Timber & Builders Merchants
Thank you for your review, Daniel! We’re delighted to hear you were happy with both our products and service. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Antwoord van Covers Timber & Builders Merchants
Thank you for your review, Rachel! We’re delighted to hear you found it easy to park and collect your order, and that our team were cheerful and efficient. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Antwoord van Covers Timber & Builders Merchants
Thank you for your review! We’re delighted to hear you found us easy to deal with and were happy with our prices and delivery service. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
A very helpful guy who delivered the…
A very helpful guy who delivered the timber and screws.
6 juli 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your review, William! We’re delighted to hear the delivery driver was so helpful when delivering your timber and screws. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Antwoord van Covers Timber & Builders Merchants
Thank you for your review, Karen! We’re delighted to hear you received great service and really appreciate your recommendation. Thank you for your feedback, and we look forward to helping you again soon! Many thanks, Olivia.
Good prices and availability
Good prices and availability, always the first place I check for my building supplies w
13 april 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your great review, Martin! We’re delighted to hear you’re happy with our prices and product availability, and that we’re the first place you check for your building supplies. That means a lot to us!
We really appreciate your continued support and look forward to helping you again soon! Many thanks, Olivia.
Antwoord van Covers Timber & Builders Merchants
Thank you for your review, Andrew! We’re pleased to hear you found our team helpful. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.