Cox & Cox Reviews 

I have ordered several things from Cox & Cox over the years and the quality and service has always been great. I needed some help from customer service for my last order and Zoya was amazing. Really quick to reply and sorted the issue without a problem. Thank you again!

Fahad was able to resolve a delivery issue caused by an error made by your delivery company. After quick and courteous communication he offered an acceptable refund solution for the inconvenience of a very delayed delivery.

Kyle was really helpful efficient and showed great customer service

That’s why I shop at Cox and Cox - they have amazing customer service and staff

Thanks Kyle for sorting my query .

The order I placed on line for 3 weathered oak and metal stools arrived very promptly but unfortunately only 2 were delivered. They are really lovely stools and I can recommend them for comfort and aesthetic appearance. When the third still didn’t arrive after a few days I contacted customer service by email. This is a little faster than waiting on the phone. I was helped by Myrie who quickly sorted out the problem by despatching a further stool with no quibbling. I would recommend emailing customer service in the first instance as the response is within 24 hours and is a reliable service. I would use Cox and Cox again as their products are good quality and stylish and the customer service back up works!

Items are lovely but it is not worth ordering from this company due to the poor delivery and customer service. Twice I have ordered from cox and cox and had issues. Most recently they only sent one of the two items I ordered (yet charged for both!). I then had to chase this up and am still sorting out a returns label. I would have cancelled my order had this been communicated and I’ve now wasted money on postage as well as all the time taken writing emails and chasing up those emails as it can take days for them to reply. Such a faff and the usual boring apology emails that are empty and scripted that don’t actually answer the questions I’ve asked in my email.

Ordered green boucle dining chairs and stools. On receipt I realised that my order of two stools and six chairs was identical to the Oppo range at Amos Lighting but £300 more expensive !! Also disappointed with the fabric
On contacting via live chat I was told that they wouldn’t price match and to return the order. Unfortunately after several emails etc I’m still trying to get my order collected.
My order number is 002583727 and I need the return actioning asap so that I can get a refund.
My order has now been collected and I’m awaiting receipt of the refund. I was advised that I’d been given incorrect information as Cox and Cox do actually price match. I was sent a gift card as an apology which was very much appreciated

Great service

Excellent customer service from both Josh and Marc, with a realistic and effective marketing strategy and ongoing advice resulting in an offer within a matter of weeks of launch. Continual updates and follow up with the Purchasers. I can highly recommend them.

Doing another 1 star review as this company are an absokute farce. I genuinely wonder if they are going out of business or struggling for cash...

5 weeks the ordeal has been ongoing, and I still have not received my refund. The company is a joke, even basic levels of customer service are a joke, staff are not helpful at all, response times are ridiculous, and after 5 or 6 (possibly more now) direct instructions to refund my money, nothing.

Now well in breach of consumer rights and trading standards are taking the matter up.

DO NOT ORDER FROM THIS COMPANY!

Good choice of home products, some quality items. My first experience was a bit disappointing though as one item was missing and I had to contact them to rectify. Quick turnaround of customer service so will probably use again.

Products are lovely but customer service and follow up communications post order are dreadful. Place a small order, paid a ridiculous amount for p&p, heard nothing for two weeks. Only when I chased was I told that the item was out of stock. I would not have known had I not chased. I then asked for a refund of the p&p as a gesture - a question that was ignored not only once but three times. To make matters worse when the item was delivered - there was no notification from the delivery company whatsoever and was just dumped on the doorstep. Don’t think I’ll be using Cox & Cox again. Had a similar issue last year when they were attempting to deliver some garden pots and they were so unorganised didn’t know what each hand was doing. I should have learnt my lesson then.

Terrible customer service. Rang Cox and Cox 4 times about a dining table and chairs ordered 5 weeks ago. Spoke to 2 customer service advisors who said they would check stock availability and ring me back. Neither of them did so. I waited several days. I eventually rang Cox and Cox and asked for a refund.

Laiba was very helpful in sorting out my issue. She was very efficient and replied to all my messages promptly :)

My query was dealt with immediately and efficiently.
Excellent service provided by Mason.

Laiba was very helpful, professional and efficient whilst I was in communications regarding the return of two items. As well as proceeding with a new order of two replacement items.
The process was seamless, particularly given that it wasn’t straight forward due to a stock delay.
Laiba is an asset to Cox & Cox & I would highly recommend the company as a whole.

Zoya was speedy and efficient in her reply.
I got a pleasant answer that resolved the problem .

I had a really positive experience with the delivery team, Azam and Adeel, who brought a cabinet to my elderly father's house. I honestly wasn't expecting them to even attempt getting it up to the first floor because of a very narrow staircase, which I had first agree with the logistic company, but they went for it and managed to carry it up without a scratch on the walls — and the piece was still fully packaged at the end. It genuinely exceeded my expectations.
Azam and Adeel were fantastic — real can-do attitudes, and they handled the stairs like true professionals. Great service all round, and a big thank you to both of them.

One of the worst/obnoxious companies to deal with. Ordered two items, they were delivered to our neighbour as devastatingly our son had fallen very ill and was in ICU.
After the 28 days I decided that I needed to return an item, I knew it was after the 28 days, but obviously with everything else going on this wasn’t a priority. I emailed to explain and it was a no and felt very much like hard luck! I explained everything again, I said I’d happily exchange for something else and could even order something which was for more money but again it was a sorry and basically couldn’t care less!
I’d never order from them again, 0% customer service. Found the whole experience very upsetting and frustrating and would give no stars if I could! So many lovely companies out there, don’t order from this one.

Never had an experience like it. Ordered 4 wall lights. When they arrived, only three in the box! Checked the invoice which stated only three sent. Absolutely no communication at all about this. Submitted a returns request, including the requested photo and not had a response to that. Emailed them and five days later got a response saying they couldn’t send the fourth as it didn’t meet quality control. Rubbish, the other three clearly hadn’t been quality controlled, the boxes were sealed, they just didn’t have the stock. Offered to wait for another light to come back in stock with no timeframe and a £10 off my next purchase! Laughable if I wasn’t so angry. All I want is a full refund including my postage but it seems it’s almost impossible to get one. I have now been asked to submit a returns request, already done a week ago but hey, I’ll try again! Can’t believe they didn’t contact me when they didn’t have what I wanted. Clearly at that point I should have been given options to wait, refund or maybe choose something else. Instead they choose to waste my time, had to source lights elsewhere, arrived in a timely fashion exactly as ordered. They’ve also wasted their time, money, postage and packaging sending items which clearly are no good. Having just moved house they could have had repeat business from me had this been dealt with appropriately.
Who in their right mind thinks 3 lights will be OK when 4 were ordered. And they haven’t even refunded the light they didn’t send. They obviously think I’m happy to pay for goods I haven’t received.
Thought this was a reputable company!!
DEFINITELY NEVER AGAIN.

So I have now sent my order number in response to their Trust Pilot request but in the meantime have had a further response to my request for a refund confirming that the item was out of stock and would I like £25 to keep them. Obviously, the right hand doesn’t know what the left hand is doing. No no no no. I just want a refund!

Now 21st July. Still haven’t got my refund. Was promised a returns label, never received but for some reason they have now just sent another light despite numerous conversations advising that I have purchased lights elsewhere. Can anyone advise how I return these lights and get a refund?

Ordered two stools (Order #002568403); both arrived damaged at the base due to poor packaging. Offered a refund/replacement on 29 June, chose collection for both items on 5 July — but nearly three weeks on from the initial complaint, still no confirmed collection date despite repeated follow-ups. Every reply was generic and repetitive, going in circles rather than resolving anything. Had to formally escalate and raise Consumer Rights Act 2015 concerns just to get taken seriously and still no satisfactory resolution.