CPC Reviews 

After losing Biscuit to a long and courageous fight, I was devastated. My vets advised me to contact CPC and I am glad I did. The lady I spoke to was so kind and generous with her time. She explained all the options and I was happy with my choice. Biscuit was home with me in a week and he arrived is a lovely sleeping cat urn and there was a lovely card from CPC too. Very pleased with the service and would recommend.

Please do not use this company. My dog was put to sleep on the 11th April, I called CPC the same day and asked that my dog be collected the same day he assured me she would be as they were making a visit to collect other pets from there that day. I stressed to him that I really didn’t want her to stay in the freezer of the vets overnight and he assured me she wouldn’t be. He said I would have my girl back within 7-10 days. As she was still not home on the 27th April and having allowed for bank holiday I called to check what the delay was. He told me my girl had not been collected on the 11th as promised but left until the 25th April in cold storage at the vets. I was completely heartbroken to think she was there for two weeks. He then went on to say she would be back home for Friday 29th April and they would contact us on the day with a time so I could make sure I was home to take her. We didnt get a text, what we did get was a picture from a neighbour to say that had taken a parcel in for us. We assumed from the picture it was a pair of shoes we had ordered we didn’t think for a minute it was our Precious baby left on the bottom of someone’s stairs. This company are a disgrace!

They were very busy when I had to initially contact them and I was worried because it was over the Easter bank holiday, but they took care of my boy Castiel, and he was returned to us today in a beautiful little scatter tube. His loss was very sudden and painful, but CPC were very nice and they sent him in a very well packaged box with prompt delivery. Thank you for your consideration when taking care of our beloved family member.

They do care they are wonderful people they was very understanding and looked after my girl tally a malamute they gave her a lovely send of and sent her back to me with a beautiful card thank you all so much xx

After being left totally distraught at the sudden loss of my beautiful puppy Digger, I was having to face arranging this cremation. The lady who I spoke with was so kind and really helped me get through one of the worst experiences of my life. Thank you.

I've just taken receipt of an item that I've waited 10 days for. I tried to contact sales to see why there was a delay, as I had a customer waiting, but no response. I've just seen the CPC response and all I can add is that I can understand a delay in the response, but my item was clearly not in stock, so why show that it was?

On the 28th of Feb our beautiful Rottie Reggie had his very own cremation with CPC cares and what can I say.... The compassion and service was faultless. The sympathy card, the scatter tube even the box he arrived home in was so so special. Thank you for taking care of Reggie's final steps across rainbow bridge, from the bottom of our broken hearts we will never forget your care for us xx

I very recently had to say sweet dreams to one of my fur babies, Before I had to do this I spoke to cpc and asked questions that were important to me. Cpc were very sympathetic and patient towards my emotional state and set my mind at easy to my questions. When I spoke to cpc again to arrange the cremation again the lady I spoke to was very helpful with my specific needs and wants for my fur baby and set mind at further at ease reading and spelling details back to me making sure everything was perfect. My fur baby is now home again and her beautiful casket is perfect for her.
THANK YOU CPC

I recently had to use CPC as my dog had to be put to sleep in early December. They were so caring and understanding that I didn’t have the money to pay all upfront and we’re willing to take multiple payments. I received my Copper back in a beautiful urn after the last payment was made by mum and he arrived so carefully packaged and I felt that CPC did really care. Thank you.

We were so pleased with the service we received at such a hard time, would like to thank everyone involved .

Sadly we have had to use CPC services twice this year, once for my family dog Munro and once for my partners family dog Buddy. Both family members ashes came back beautifully and respectfully with little cards of condolences. Even the sprinkler tube is beautifully designed in a pale,calm blue. There were no faults with either set of ashes and can only thank them for being so kind

Used their service through the vets, no issues at all.
My beloved dog's ashes were put in a nicely made box with her name on it. A lovely card was left with the box, all in timely manner and nicely presented.
Thank you so much for your service xx

Having lost our beloved Buffy in 2017, suddenly while on holiday in Oxford we had no choice but to have her Cremated. This was traumatic, but necessary. We were assured that the casket we chose was suitable to be kept in the house.
The Casket has sadly begun to turn black and detoriate. Having contacted CPC for advice we were told they could offer nothing, not even a discount on a new Memorial container. They now do not even answer my e-mails. All I would say is beware, there are certainly more caring people out there than CPC

My beautiful dog Daisy passed away last week. Today we recieved her ashes back well packaged with a lovely card too. The only gripe I have is on the CPC website a paw print moulding kit is sold and when I asked if they could take a paw print from her, they refused, said it is against health and safety to take a paw print from a dead animal. I just don't think it's fair that this is advertised on a pet crematorium website if they are not willing to take a paw print, its not like they are dealing with living animals and its unfair to heartbroken owners

AWFUL CUSTOMER SERVICE DIDN'T EVEN GET THE CORRECT CASKET ALL FULL OF SCREWS THE NAME PLATES SCRATCHED NEVER USED THE COMPANY BEFORE AND NEVER WILL PLEASE LOOK ELSEWHERE FOR YOU'RE PET'S ITS AWFUL A CHILD COULD DO BETTER

After reading the reviews I was worried that my vets were using CPC. However after speaking to the cremation team all my fears were put to rest. I spoke with a wonderful lady who was very kind and answered all my questions with patience.
The sleeping cat urn I chose arrived back with me in a very short time and was wonderful and packaged incredibly well - it included a lovely little card from CPC.
I feel some of the reviews on here are quite unfair as the anger is at the vet practice and not CPC as the one negative I had with the whole experience was the choices I was given by my vets as it was the lady at CPC I spoke to who told me about the choices of caskets and urns so that was something the vets could change, but had I not have called them I wouldn’t have known I had a large selection, so I think some of the reviews about urns and caskets are unfair.
I wouldn’t hesitate recommending CPC to my friends/family
Thank you for making this whole experience a little less painful.

I lost my beautiful boy Frank 18/08/21, CPC collected him from my vets where he still is. I rang twice, 1 lady was extremely heartless, calling my boy "it". The 2nd time the lady was polite but couldn't tell me when I will get my boy back home where he belongs, I asked if I could personally pickup my boy, and was told no, he has to go back to your vets, I really don't understand this. I just want my boy back and have no idea when this will be. Sent 2 emails to which neither have been responded to, breaking my heart that he's not back home yet

Recently had to use this service after our beloved cat of 16 years passed away. Ashes were promptly returned to our vets in a lovely casket of our choice (sleeping cat), with a memorial card and the casket packaged inside an ornate box with his name imprinted on - which was a lovely touch. No problems at all & would definitely recommend this company after using their Livingston site. I felt my dear cat was treated with dignity, which is just what is required at such a time. Thank you for helping to bring us some much needed comfort.

I am so devastated of my experiance today with CPC.
What was once such a personal professional caring & understanding company have become completely the opposite😔.
For almost 30 years I have taken all my dogs to this pet cemetery where I & my dog has been treated with respect, compassion & dignity .
Today was not the case .
On arrival with my girl after she was put to sleep this morning, when I got to the reception & rang the bell, I waited almost 10 minutes for someone to come out to me .
With my girl in my arms I noticed another lady sobbing alone (understandably).
Someone finally appeared in front of me,a women who was dressed like she had been at home doing her housework who called out my dogs name.
I said “yes that’s us” .
I was expecting her to take me through to the usual private room to hand my dog over privately & have those last few heart breaking moments of the “final goodbye”
This didn’t happen , the women just held her arms out & said “ok I’ll take her now”
Shocked I said “what right now here ??”
To which she replied completely cold without an ounce of compassion or empathy ..
“Yes & I’ll take her & put her somewhere until she gets cremated “
Shocked ,I burst into tears & told her “I can’t just hand her over just like that !”
I then ran out of the reception room back into the car park in tears with my dog .
I felt hurt & embarrassed as all this happened infront of the other upset lady that I then discovered had just driven 3.5hours to collect her dogs ashes & been told they had lost them !
Everything in my gut told me not to leave my girl here as this is the service I am seeing with my own eyes so what is happening to the service I don’t see??!
From the car park I managed to make a call to another pet crematorium & got in the car & headed straight there .
I have to say where I ended up taking her were wonderfully compassionate & sympathetic to me in my final moments with my girl & I feel I have left her in safe caring compassionate hands .
I have since learned this afternoon that the cpc have been bought out by share holders & this is the result of their lack of professionalism !
Before I left the cpc I went back in to the lady & told her I would not be leaving my dog with her & that I expect a full refund on my card, to which she replied “well I don’t know how to do refunds so it will get done in a couple of days when someone who knows how to do it is here.”
No mention of “I’m very sorry you feel that way ,may I ask why? or if there is anything I can do to make you feel better about leaving your pet with us?”
She couldn’t have cared less!!
In this past hour I have since heard endless bad experiences about this company over the past 18 months since change of ownership .
Avoid them at all costs !
I will NEVER let this be my loved ones final place of goodbye again !
What was already an awful day was made a whole lot worse due to their lack of thought & compassion !

Sadly my Daughters cat Fluffy was put sleep on Monday 9 August 2021.
He was sent to CPC near Royston.

Arranged to visit him and watch the cremation on Thursday 12 August.
Dealt with Ruben who was simply brilliant.
From entering the building to seeing that days services with Fluffys name on the screen was a lovely touch. Also as he was given a seperate cremation Ruben gave me a folder with a personalised front page in it. Lovely poems inside and yet another lovely touch.
Fluffy was brought into one of the suites and I was left for about 15 minutes and Ruben even took a paw print for me, which was put onto a card. Another lovely touch.
Watching Fluffy being placed into the cremator was obviously sad, but am glad I viewed it.
There is also a book of remembrance there which I added some words.
I returned around 3 hours later to pick him up, and was so pleased with the wooden box with Fluffys name engraved on it.
Spoke with a lovely lady called Amanda when I left.

I personally could not fault the attention to detail and Ruben was so caring and attentive even to the point of stroking Fluffy.

I left there with Fluffs, and am glad that I took him there for his final journey.

RIP Fluffs xx