CPC Reviews 

I wish l could make it 10 stars,l ordered a beautiful casket to lay my special fur baby Ruby in, l have just received it l am over the moon with it,ordered on the 9th Jan and delivered 11th Jan fantastic service thanks to you all you are amazing people, BARBARA HOGARTH 9

Very highly recommend. They had my fur baby charley back home with us for Christmas. The casket was absolutely beautiful. I cant thank you enough. Also at a very sad time was so easy to organise no stress at all. ❤️

What an amazing service they offer . Very professional and vert respectful . My daisy was back within a week in a beautiful small cassette as arranged. I highly recommend them as in sad times they were very easy to deal with..THANK YOU SO MUCH

my dog crystal was put to sleep on 20/11/22 i rang you to arrange her cremation with her death cert number. you was quite happy for me to arrange a payment with you,,, until i said i would come and collect her... you then informed me that she had "UNFORTUNATELY BEEN CREMATED THAT MORNING" WHY ...HOW... YOU SAID YOU NEEDED A NUMBER..... THEN TO TOP IT ALL OFF... YOU ASK ME WHAT BREED AND COLOUR DOG SHE WAS.... SO HOW CAN YOU TELL ME THAT WAS MY CRYSTAL YOU CREMATED THAT MORNING WITHOUT A NUMBER. ALL YOU WANT IS MONEY.... PROFITSSSSS. I WANT A EXPLANATION.. AND WANT TO KNOW WHERE MY OLD GIRL IS,,...,...

I recently lost my cat Otis after 14 years and I was distraught. Having to organise my babies cremation was not something I was prepared for. My vet was very vague on options and telling me what would happen, so I called CPC directly and the team were so understanding and explained everything to me which made me feel so much lighter.
Losing Otis has been so hard, but when I received the call from my vets to tell me his ashes were ready for collection (a week later) the care that had gone into getting him back to me was obvious, even down to a beautiful sympathy card with all his details on.
Thank you CPC. Otis is now home where he belongs.

Absolutely horrified.
My little baby boy’s ashes arrived, I opened the box and his ashes were in a little plastic bag- a transparent one. How could you be so heartless? When I’ve had an animal die before, it came in a little cardboard urn. Would it have cost you much more to give our little guy a dignified end? I’m just so grateful that my son wasn’t there. I opened the box and did not expect to see what was left of my baby. You be ashamed of yourselves. It seems that the only thing this company cares about is getting the biggest profit margin they can get away with. And you’re okay with doing this by exploiting grieving people.

My beloved boy-cat Scrumpy died last Thursday and I wanted him cremated so that I could bury his ashes under his favourite bush in the garden. My vet managed everything for me, explaining the collection and return times with CPC and when I could go and collect him from the vets. For me, this was only a week.

To be honest, I was a bit surprised when I collected him and was handed a beautiful gift bag. I quickly made the connection that he was indeed a beautiful gift to me throughout his life.

Inside, there was a tasteful card of condolences which included a registration number for his cremation. A subtle but reassuring indication that a registration process exists and it can be checked.

Then there was a tastefully branded cardboard box, and inside that a beautifully made wooden box with my boys ashes. It has an engraved, metal, plaque with his name on it and a felt-lined base to protect your furniture if you are going to keep the ashes.

In all honesty, this service was far classier and more respectful than when I collected my own mothers ashes in a plastic urn with a plastic label on it!

I feel a bit wasteful because the whole lot will be buried in the garden. It’s not helpful to me to keep anything. But knowing that I am going to be burying a classy, respectful and dignified bundle gives me a huge sense of relief and closure that I did my best for him, as he did for me. Thank you for your part in that process CPC.

I did not communicate with CPC direct as my vet did everything for me but what I can say is that I was told a led time to receive my baby back of 4 weeks. I opted to collect him from the vets as I was concerned about couriers etc. i couldn’t of asked for a better service it took 1 week for my boy to be delivered back to the vets. Beautiful casket you can tell they are good quality with a lovely hand written card inside. My boy was securely wrapped up with care loads of packing peanuts and inside a beautiful box. Honestly I didn’t know what to expect as never been through this process before but with the help of the vets and the speedy service from CPC it couldn’t of gone any better. Now my baby is back home where he belongs:)

Absolutely disgusted. M Winnie died.last Sunday and I was told she could be returned to me up to 2 weeks time. I was.in work today and had a text from a delivery company I did not know and thought it was a scam as I was not expecting her back so early. Then came home to see that they had placed my poor little girl in my green rubbish bin!! Devastated ! (a text would have been nice.to say she was.on her way, then I would have known the courier text was real)

Reading the reviews I was wary when my veterinary practice advised me that my baby Tia would be going to CPC. However, I shouldnt have had doubt. Each experience is different I understand that, but my experience with CPC was wonderful. I spoke to a lovely lady who was kind, patient and talked me through everything and answered all my questions without judgement. I suffer with my mental health and I didnt feel rushed or an annoyance. I received my Tia back when they said I would and she arrived in a beautiful casket with a lovely handwritten cremation card.
Thank you for everyone at CPC for all of you help.
I would recommend the CPC Cambridge to anyone.

I would highly recommend that you do not use these people my beloved pet was placed into there care and paid on 23rd August for cremation still to today iv still not received my dogs ashes heartbroken beyond words please do not use this company do your research before thinking of handing over your beloved pet 💔😪

Great service via out local vets. We asked for our dog Lilly to be cremated and her ashes placed in a beech casket. We also asked for some of the ashes separate so we can visit "Ashes into Glass" and have some jewellery made. CPC did as we asked and we have both the ashes in the casket and some for us to get our jewellery made.

My beautiful elderly cat went to Rainbow Bridge on the 7th of August. I wanted her individually cremated so I contacted CPC the following day. I was a blubbering mess on the phone. My cat hadn't had a good life before she came to me and I spoilt her and gave her the best of everything. She was around 20 when she passed I called her Scarlett but always ended up calling her Princess, so that name stuck.

So, calling CPC was really hard for me. The lady on the other end of the phone however was so understanding, patient, caring and helpful that she made the process a lot easier for me. I explained what I wanted for Princess and what casket i wanted and she assured me Princess will be taken care of.

I must have called another three times. The following day to check that she had been picked up from the vets. Again, so lovely on the phone. They also rang the PDSA on my behalf as the PDSA asked to be emailed about what arrangements I had made for Princess and they didn't respond to my email. This worried me as I thought if they don't read my email, they may dispose of her. So, CPC called them for me and sorted everything out and rang me back to let me know.
I then called them yesterday to ask how long it would be before I get Princess home. CPC say 7 to 14 days so they were not taking a long time, it was just me being impatient wanting my girl home again. I was told she was due to be home with me the following day, which is today. They lady also called me back with the name of the courier so i could look out for a text they will send me giving me an approx time when Princess would be home. I found this such a lovely thing to do. She didn't have to ring me back with that information. She did that off her own back because she understood how upset i was.
Sure enough, i received a text this morning giving me a two-hour window when Princess would be home and she arrived within half an hour of that window.
The way they packaged her ashes was so respectful too. Firmly wrapped with fragile on. Then in a lovely box with her name on, and a little sympathy card which was really lovely. Then I took Princess out who was in a beautiful beech casket with a gold nameplate.
I couldn't have asked for more from CPC. They were caring, understanding, respectful, helpful and most of all, they returned my girl giving her dignity.
Thank you so much CPC for such a smooth, professional service and for bringing my Princess home safely again. In a time that has been really hard for me, you helped to make it a little bit easier and I wont forget that.

Absolutely excellent service lost our big boy Seve who was 13 years old Monday 25th july late afternoon at 5pm, rang them next morning to organise collection from our vet and individual cremation and return of his ashes so kind and understanding made the process as easy as possible got our boy back today 4th of August along with a beautiful
sympathy card confirming his cremation on the 28th July .would like to say a big thank you for making such a terrible time as easy as possible would definitely recommend and use again when the need arises .many thanks
Kathryn.

My poor 20 year old cat was put to sleep yesterday. It was a very quick decision after finding out how much pain she was in and were told by our vets she would be sent for creamation and scattered in CPC's rose garden. Being so distraught, we just agreed, paid and left. First thing this morning we called our vets and said we would like to pay fo have her home only to be told she had already been taken to the creamatorium and that I would have to call them to arrange this. I was assured they were sympathetic and well-mannered people who would do their best to accommodate our wish to have her home.

After being on hold for 20 minutes, a lady (I'm not sure of her name) answered the phone very bluntly. I explained our situation and what the vet had told us to do, however the lady quite quickly said "sorry she's here now there's nothing I can do". At this point the creamation had not taken place and I would have expected at least some kind of attempt to arrange for a private creamation, or failing that, for her to be returned to our vets so she could be taken elsewhere. Instead I was told there's absolutely nothing they can (more like want) to do, despite the fact she had not been cremated and I was happy to pay any extra charges to have her sent home. The conversation lasted all of 5 minutes, with a quick "sorry for your loss". I'm absolutely appalled at the lack of customer service and after reading the reviews I hate to think of how she was treated during her cremation today. I wonder whether she was just tossed in carelessly without a second thought, whether she truly will be scattered in a beautiful rose garden like promised. I not only have to experience loss and knowing I cannot bring her home, but also now wonder whether she was actually treated with respect.

I would avoid this company, and if you have any issues regarding a cremation then don't expect them to do anything about it.

We recently had our beautiful Cavalier KC boy Woody cremated at CPC Cambridge. Couldn't have wished for anything better. The staff were wonderful, sensitive and caring. Woody was given a dignified and respectful cremation in his little white coffin. We were able to be with him before hand, and brought him home with us later that same day in a lovely wooden casket engraved with his name and dates. Would not hesitate to recommend to family and friends. Thank you to all staff involved, especially to Ruben. A wonderful dignified send off that helped ease our grief.

Do not use this company
Please, if you love your pet do not use this company.
I was treated awfully by the telephone receptionist from the moment she answered. We had only lost our boy the day before and I wanted to speak to someone to reassure me but all I got was “we don’t speak to third party’s, you will have to speak to your vet”
I wanted to make sure he was being cremated on his own and that we wanted an urn not a scatter tube, her reply was “you will get what’s on the paper work, otherwise you will have to speak to your vet”
On a number of occasions she referred to me as a “third party” and “speak to your vet” even though they had MY boy.
This put massive doubts into my mind about how pets are treated by this company so I looked at testimonials and trustpilot and what I read was shocking, it made me cry, people’s pets being treated disgracefully. Some people had also complained before about their telephone manner but nothing seems to have been addressed.
I went to my vets on the 8th to ask them to ring this company up and ask had they cremated our boy yet, the vets phoned CPC and they replied yes. Unknown to them I was prepared to travel to Sheffield and pick our boy up and take him to a much nicer place near to our home that has much better reviews and testimonials and their phone manner is much more professional.
When we picked our boy up from the vets the date on the certificate said he was cremated on the 9th. I think that sums this company up.
PLEASE, if you want peace of mind for your pet use another company, all this company has done is put doubts in my mind with no reassurance whatsoever from the first contact to the last.

AVOID LIKE THE PLAGUE

I've signed up for this disgraceful plan 6 years ago, when my cat was 14 years old and I wanted to make sure that I'd be prepared when I lost her. I've been blessed to have had her for another 6 years and she's now 20, but unfortunately the time has now come to say goodbye. I'm putting her to sleep on Saturday, so I called CPC Cares to arrange her body to be collected from my home after the visit from the vet who will perform the euthanasia. I called and called and left a message and nothing happened. I emailed them requesting a call back from the contact us form on their website, and filled out my name, email address and phone number, and finally received an email written all in capitals "HI CAN WE PLEASE HAVE THE TELEPHONE NUMBER". Nothing else. No hello, sorry to hear that you are saying goodbye to your pet, can we please have the best number to contact you, best regards". When I scrolled down on the email, sure enough my phone number was there, since I had put it on the contact us form. But I replied anyway, giving them my mobile. Some Ruben then called me to say that things have changed since I signed up for the plan and that they couldn't honour the contract they had signed with me 6 years ago, and that was fully paid for 1 year after that. He then offered to refund me the money I paid 5 years ago, without any interest or anything, after holding it for that long. And now I'm left with the stress to have to arrange and pay for her cremation, during a time when I desperately needed to have peace of mind to see my girl leaving me after 20 years of companionship. AND THERE'S MORE! After he called me to say that they wouldn't honour the contract, he called me again to ask me to send an email confirming my account details for the refund, after I had given him all the details over the phone. But because I have a new bank account, they needed me to request the refund in writing. I mean, I'm disgusted to the core. I signed up for that stupid plan exactly not to have to go through the stress to have to arrange everything at once (euthanasia, collection, cremation) when the time came. I'm so angry I can't even explain how much. And the worst is that there was no sympathy whatsoever from the people I spoke to on the phone. AVOID THIS PEOPLE!!!

Had to have my poor princess put to sleep, was the hardest thing in the world. Lou Lou Bell was my life, 13 years old, my baby, the telephone service I recieved was good, but waiting to go and collect her was the most awful distressing thing ever.
Our drive there wasn’t a pleasant drive knowing it was her last journey, I was upset as expected. You knew I was on my way, it was a very wet morning, i was told to report to reception. On arrival i went to the reception as directed, only to be met with a guy who answered the door in high vis work clothing, i told him if come to collect my dog, he asked name and said 2 minutes, so im stood outside, upset in rain. He then came back and handed me my baby in a paper bag and just said sorry for your loss!!! i was totally shocked, it was like taking delivery off a take away!!! It maybe your day to day job, but this was my baby, im discusted by the way i was treated, where is your compassion????
Then i go onto read your reviews, which really makes me wonder, how was she treated, was she looked after? did she recieve a dignified cremation???
Or was she discareded like rubbish, which people claim to have seen???
Im totally distraught, i now have her with me in a beech casket, but im not happy, if as a company you feel thats accetable to treat me in that way, how did you treat my baby in my absence????