CPC Reviews 

Losing my Lulu was very hard but the lady I spoke to was very kind and made the upsetting process so much easier. Lulu is now home in a beautiful urn. Thank you.
Would recommend

I visited the garden of remembrance at cpc Cambridge and found it well looked after . Also, I think it's really thoughtful of cpc to place token ash from communal cremations in the garden and commemorate with a plaque. I have also had some email communication with CPC Cambridge and have always been very pleased with their responses.

As every pet owner knows, when your pet dies it's heartbreaking. Having decided to take my dog to Cambridge Pet Crematorium myself, which was difficult, I was hoping for caring service. On arriving at reception, after a few minutes I was met by a man who didn't introduce himself and took my details. He said that if i brought my dog in, he would take him from me. When I brought my dog in, to my surprise, he just wanted me to hand my dog over stood there in the corridor. It was left to me to ask if there was a room where I could lay my dog to say my goodbyes. Hardly a caring approach to grief.
A couple of days later I returned to collect my dog only to find that he was placed in the wrong casket. Not what I needed but soon rectified. I queried the price as I had paid for a individual cremation and keepsake box but the price didn't reflect this. To my surprise they had charged me extra because I had brought my dog to CPC and charged me for a "speedy service", neither did I ask for this or was this explained to me at any time, nor does it mention this on the website.
I decided to make a complaint via email, which appears to have fallen on deaf ears. If you're expecting a response in 24 hours then forget it! 9 days later and two sent emails sent and no reply from a company who's motto is "CPC Cares"
I suspect that the only reply I might receive will be a very generic response to this review saying how sorry they are.
I hope I never have to use this company again who like the vets service prey on the emotions of pet owners by over charging for poor service.
Update, (21.08.23). As I suspected still no reply to emails sent on the 2nd August. So much for acaring service.

Arranging everything over the phone was no problem, the lady was considerate and kind.
Only things I'm upset about is the beech casket comes sealed and can not open and family want some ashes in memorial necklaces that have purchased so really upset about that if I known it came sealed and could not open would not have had it.Plus I'm angry that I never got notice that mollys ashes were arriving today no text call what so ever that's out of order.

Cremation Id.,P2079684.Thankyou CPC Tewkesbury for individually cremating our absolutely amazing and wonderful little 16yr old Jack Russel Zoe,she was a whole lot more than a pet to us,everybody loved her,she was our fantastic friend and true companion and she loved us just as much as we loved her and now we feel some small comfort in having her back here with us positioned in the home where she spent so many happy years and now lay resting inside her oh so cute little brass personalised sealed beech casket complete with such a lovely sympathy card,we felt the dignified service in which CPC provided for us was second to none,impeccable in informing us along the way of Zoes' collection day from our local vets right through to her delivery day with a text beforehand giving us a 2 hour slot,the whole process only taking 10 days in getting Zoe back home to us.The service in which you have provided for us is a credit to you all at CPC so we are sending you our sincere thanks to your fabulous team.

We had to have our 16 year old Yorkie Alfie put to sleep and the vets recommended CPC. The process was very smooth and I called up a few times to check what was happening and if he’d been collected from the vets etc. It was a very distressing time and I could barely speak over the phone due to the emotion but the staff were great. We received Alfie’s ashes back in a beautiful little wooden casket with a sympathy card that stated the date he was cremated. It brought comfort at a very difficult time.
Thank you CPC.

We lost our beautiful boy Teddy in unexpected circumstances. We were beyond distraught and in a daze a friend gave us CPC's details and we are so pleased they did.
We were shown great patience and kindness and that will mean more than we can ever express as this was the first time we have experienced losing a pet.
The lady on the phone explained everything to us and when we received Teddy's ashes back, they were packaged so beautifully and the urn was just as lovely as we hoped it would be and the sympathy card inside was greatly appreciated.
Would recommend CPC to anyone who has lost their pet.
Thank you

Phoned CPC about my yogis cremation The receptionist was very very rude to me and didn’t want to deal with anything I said because I had my vet organise the cremation as I have paid for a private cremation. CPC should deal with the owner of the dog And the payee no matter what suspicion has set in now, very disappointed with CPC

Lady on the phone was very rude. Was quite shocked how rude actually considering your calling about a lost pet.

Our beloved family member sadly reached the end of his days June, 2023. The veterinary practice did not send our boy to be cremated with his correct name. CPC staff were very kind. They amended the error, even though it was not their fault. I emailed them. Stating what had happened. They rang me the next day. Sent us a new casket via courier. I cannot thank them enough for being so kind and understanding.

We recently lost our beautiful Belle and it broke me and my family. When I called to make arrangements, the lady on the phone was so kind to me as I was very upset. She gave me all my options and explained everything.
When we received her ashes, the casket was as lovely as I thought it would be and the card inside was so comforting.
Thank you CPC for looking after my Belle.

Our beautiful soft Marley was put to sleep at Abbeymoor vets in Sheffield . We were devastated to see him go but was assured that he would be treated with dignity and respect. Today Marley came back to us with a beautiful card from CPC and today we lay him to rest ❤️❤️ thank you for taking and looking after Marley on his final journey over rainbow 🌈 bridge

Very caring staff. Nothing was a problem for them. Treated with respect from start to finish. The casket that my dog Henry was returned in is fantastic and the card with details of his cremation and space for a photo is a really lovely touch.

Would like to pass my thanks onto all the staff.

First class service. I contacted CPC to arrange for my cat to be cremated and had so much kindness and support at the loss of our cherished cat "Angel"
All my questions and worries were answered in a sympathetic manner.
I received a text message the day before her ashes arrived with a time. The ashes arrived the next day and were delivered by the courier with so much dignity and respect.

We are absolutely heartbroken of the passing of our baby shih tzu girl sooty who died at home with us. She gave us 11 years of laughter, love and loyalty. After having an awful experience at the vets when we had to take her after she had pased, I want to thank you so much for the lovely way she was sent back to us, it means alot that our baby was looked after with the dignity she deserved at the very end. The card with the exact date that she was cremated was meant alot to us. Thank you so much.

After loosing my Baloo I was devestated and didn’t know what to do. I rang and spoke to a lovely lady who talked me through the options and process. I asked so many questions but didn’t feel rushed or stupid for asking.
Baloo was collected from my vets and I received her ashes back in a beautiful urn and inside was a lovely card from the lady who packed her ashes.
I hate that people have to go through losing their pets, but im so pleased I had CPC to help. Thank you.

My loss of Bobby (my cat) is still very raw , I'd only had him 3 years just before first lockdown ,taken away from people who moved home to Devon and left Bobby in their freezing cold garage and a cat flap for two and half years ,the owners dad went and fed him every day but he had no other human contact so I had him , he wasn't too friendly, but didn't take him long to know he could trust me and we helped each other .
I loved him so much but he started to have small seizures then last Tuesday night he had a massive collapse but came round again ,became very very clingy with me only went in the garden and I knew it was time to take him to pdsa oldbury ,they kept him over night I cried all night thinking I knew the outcome , then the following day I got the call ,the one we all dread !! The weather was horrendous snowing hard I was a state and I just knew I could not go back up there whilst the worst happened , me in such a state would of upset my cat , the nurse said its not good for animals to see you so upset and she would look after him , were nearly a week on and I'm still a state breaking down when something triggers me like pet food Isle in sainsburys .
I couldnt afford to have him cremated singularly as I only have my pension , so I'm hoping he was treated well . Everyone's choices are different , I just didn't want ashes that would upset me further , so my son is sorting me a photo in a nice frame, and also I have had a key ring done .
Looking at the gardens you have there ,Bobby would of loved them so maybe once the rawness goes away a little I will come and visit for a ride out ,not too far from stourbridge .
Rest in peace Bobby you were the bestest friend through the worst times and I miss you so much . Crying again , time will help me .
And I'm sorry I left you at the vets ,but no more pain for you 💔

Our cremation was arranged via Vets Now after an emergency decision. Percy was returned to us with dignity via Vets Now, the presentation and care taken was clear. I didn't know what to expect from the experiance. Percy was our only pet for 15 years and having everything taken care of in such a effcient and caring way made a very difficult time slightly easier. Thank you

We would just like to say, thank you for taking good care of Jessie. and returning her ashes to us, the whole experience, although very sad for us, was carried out with thought and care. Thank you very much.

CPC staff couldn't have done more. They were kind understanding helpful

They upgraded my beautiful boys Urn ..they let me spend time with him taking paw prints giving him a hug and sending him off with things he loved including having placed Boisi on his bed for me when I veiwed him so that he looked at home and comfortable.
I'll miss him forever.

Boisi's vet made his ending terrible. Couldn't have been worse to be frank so I needed special time to say goodbye after the terrible ordeal and distress caused to my boy and myself at the vet

I needed space away from that vet to be with Boisi, to honour my beautiful kind loving loyal boys life in a space were people were kind and he wasn't suffering any more.

CPC were truely fantastic I couldn't ask for more or for better..Thank you CPC Your staff are very special.