The Guardian4 watch offers great piece of mind being able to monitor my wife's well being (she has been diagnosed with Alzheimer's) and track her movements when out for a short walk with our dog. Cus... Toon meer
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This was bought for my mother. We paid for the top level of monitoring but found from doing test calls that response time is very slow, and unreliable. The app has out of date contact details for t... Toon meer
Bedrijf heeft geantwoord
Recently bought a CPR guardian watch for my mother. She was incredibly anxious about this new piece of technology and couldn’t understand why she needed it. Saw her last night and she said she feels s... Toon meer
Bedrijf heeft geantwoord
Instructions don’t work properly if you buy via Amazon (they don’t give the SIM this route). More worryingly the app has now been down for several days. No message up on the website, no direct contact... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At CPR Guardian, we are committed to providing innovative personal safety solutions that help people live with greater confidence, independence, and peace of mind. The CPR Guardian Personal Alarm Watch combines advanced safety features with a discreet, stylish design, offering reliable support whenever it is needed. As a two-time recipient of the Queen's Award, one of the UK's most prestigious business honours, CPR Guardian has been recognised for its dedication to excellence, innovation, and outstanding service. These awards reflect our ongoing commitment to developing products that make a meaningful difference in people's lives. The CPR Guardian Personal Alarm Watch is designed with user safety at its core. Features such as emergency assistance alerts, location tracking, and health monitoring capabilities help provide reassurance for both wearers and their loved ones. Every aspect of the watch has been carefully developed to deliver dependable support and enhance everyday wellbeing. We always strive to provide the very best service and protection for our customers. However, there may occasionally be circumstances or external factors beyond our control that can affect outcomes. Despite this, our team remains committed to delivering the highest standards of care, support, and assistance at all times. The positive experiences shared by our customers continue to be one of our greatest achievements. Independent reviews on Trustpilot highlight the confidence, reassurance, and support that CPR Guardian provides to thousands of users across the UK. CPR Guardian is more than a personal alarm provider. It is a trusted partner dedicated to helping people stay safe, connected, and independent. Choose CPR Guardian for award-winning innovation, dependable protection, and a legacy built on trust.
Contactgegevens
Unit E2, Lakeside Technology Park, SA7 9FF, Swansea, Verenigd Koninkrijk
- +441792398239
- support@cprguardian.com
- www.cprguardian.com
3,6
Gemiddeld
387 reviews
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Easy to use and effective
The watch is simple to use and has only essential functions which makes it preferable to an iWatch. CPR staff have been very helpful and proactive to get the watch set up and check that it's working OK
3 april 2024
Review zonder uitnodiging
Antwoord van CPR Guardian
Dear Ion,
Thank you for sharing your experience with our watch. We're thrilled to hear that you find it simple to use and appreciate its essential functions. Simplifying the user experience while ensuring functionality is a priority for us, and we're glad to know it's meeting your needs.
Our team at CPR is dedicated to providing excellent customer service, and we're delighted that you found them helpful and proactive in setting up the watch and ensuring its proper functionality. Your satisfaction is our top priority, and we're here to assist you every step of the way.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again.
Best regards,
Hollie
CPR Guardian
Excellent watch
Excellent watch. Nice bright and clear graphics holds up to 5 emergency numbers and a loud alarm when button pushed. Light weight to wear and fast charging. I would definitely recommend this if your loved ones are worried about you as you can use it as a phone for reassurance calls
28 maart 2024
Review zonder uitnodiging
Antwoord van CPR Guardian
Dear Jacqueline,
Thank you for sharing your wonderful experience with our watch. We're thrilled to hear that you find it excellent, with its clear graphics, emergency features, and loud alarm providing peace of mind. We're pleased that you appreciate its lightweight design and fast-charging capabilities, making it convenient to wear and use.
Your recommendation means a lot to us, and we're glad that our watch can offer reassurance to both you and your loved ones. Providing a reliable and functional device for communication and safety is our utmost priority.
If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help. Thank you once again for choosing our watch, and we look forward to serving you in the future.
Best regards,
Hollie
CPR Guardian
More confidence and independence
Recently bought a CPR guardian watch for my mother. She was incredibly anxious about this new piece of technology and couldn’t understand why she needed it. Saw her last night and she said she feels so much more confident, knowing she can go out and if anything happens, she can instantly get help. We did have a few app problems, getting things set up, but Steve from guardian was brilliant! Thank you for giving my Mum back some independence!
16 maart 2024
Review zonder uitnodiging
Antwoord van CPR Guardian
Dear Kate,
Thank you immensely for sharing your recent experience with the CPR Guardian watch for your mother. We deeply appreciate your feedback and are thrilled to hear about the positive impact it has had on her confidence and sense of security.
Navigating new technology can indeed be daunting, especially for those who may not be as familiar with it. We're delighted that despite initial apprehension, your mother now feels more empowered knowing she has immediate access to help if needed. Providing peace of mind and restoring independence is precisely what we aim for with our products.
We apologize for any inconvenience you encountered during the setup process with the app, but we're glad to hear that Steve from our Guardian team was able to assist you effectively. Delivering exceptional customer service is a priority for us, and we're pleased to know that Steve provided the support needed to ensure your mother's comfort and confidence with the device.
Thank you once again for choosing the CPR Guardian watch and for sharing your story. If you or your mother ever have any further questions or need assistance in the future, please don't hesitate to reach out to us.
Warm regards,
CPR Guardian Team
The CPR Guardian III
After researching lots of devices on the market, I decided on and purchased the CPR Guardian III, primarily as a Personal Tracker, for my Mother who was diagnosed with Alzheimer's Dementia.
The device, and the corresponding App, are well thought out and very user-friendly. There are also a lot of other functions such as Fall Detection and an SOS / Panic Button that I'm sure will become useful with Mum going forward.
The Company have been great too. Very helpful, responsive and easy to deal with. They quickly answered the many questions that I had. I would definitely recommend the Guardian III device from CPR. Thank you.
3 maart 2024
Review zonder uitnodiging
Antwoord van CPR Guardian
Thank you so much for taking the time to share your experience with the CPR Guardian III device. We truly appreciate your detailed feedback and are delighted to hear that you found the device and accompanying app to be well thought out and user-friendly.
We understand the importance of reliability and ease of use, especially when it comes to personal trackers for loved ones with conditions like Alzheimer's Dementia. It's fantastic to know that you've found the additional features such as Fall Detection and the SOS/Panic Button reassuring, and we hope they provide you with peace of mind moving forward.
We're thrilled that our team could assist you promptly and effectively with any questions you had. Providing excellent customer service is one of our top priorities, and we're glad to hear that we met your expectations in this regard.
Thank you once again for choosing the CPR Guardian III device, and for recommending it to others. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out to us.
Warm regards,
CPR Guardian Team
Trust pilot where very helpful setting…
Trust pilot where very helpful setting up watch and the watch had calling function definitely a plus
6 februari 2024
Review zonder uitnodiging
Antwoord van CPR Guardian
Thank you for sharing your experience! We're glad to hear that our team was helpful in setting up your watch. It's great to know that you're enjoying the calling function – it's definitely a plus! If you ever need assistance in the future, feel free to reach out.
Best regards,
CPR Global Tech
Great service from the staff at CPR Guardian
I purchased the fall/sos watch for my mother from CPR Guardian after another brand failed to get a signal in her area. This watch works fine with no connection issues and is simple to use.
We had a follow up call from Hollie at CPR to see if everything was ok and I mentioned that the battery was running down faster than I expected. Without hesitation I was sent a replacement which arrived the next day being already set up and pre programmed with my mother’s contacts.
Great service! Would definitely recommend
David J
2 februari 2024
Review zonder uitnodiging
Antwoord van CPR Guardian
Dear David J,
Thank you for sharing your positive experience! We're glad to hear that the fall/SOS watch from CPR Guardian has been reliable and easy to use for your mother. It's great to know that Hollie provided excellent follow-up service by promptly arranging a replacement when needed. We appreciate your recommendation and are here to assist with any future needs.
Best regards,
CPR Global Tech
CPR Guardian website & purchase
Went on the website and contacted the sales team. Great help from the sales lady from CPR, answered all our question and our order was completed and watch arrived the folowing day. We set up the watch, but there was something that we were stuck on, at that moment Steve had called us to see how we were getting on & any help needed? he talked us through the app and our questions on the phone and everything working great.
Thank you for all of your assistance, would recommend to anyone as an SOS/Falls watch, I would not only recommend just for the elderly, I have Parkinson's and it will keep my independance & confidence at home and when I am out.
2 februari 2024
Review zonder uitnodiging
Antwoord van CPR Guardian
Thank you for sharing your experience! We're thrilled to hear that our CPR sales team provided excellent assistance and that Steve was able to help you promptly when needed. We're glad the watch is working well for you and appreciate your recommendation.
If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help!
Best Regards,
CPR Global Tech
Kind and understanding
Kind, patient and understanding. Willing to do all they can to give customers what they need and want. I think they are probably the best people to deal with online purchases of an unknown product. Superb company.
29 januari 2024
Review zonder uitnodiging
Antwoord van CPR Guardian
Thank you for taking the time to share your experience! We're thrilled to hear that you found our team kind, patient, and understanding. Ensuring our customers' satisfaction is our top priority, and we're delighted to have exceeded your expectations. Your feedback means the world to us, and we're grateful for your support.
If you ever need further assistance or have any questions, Please reach out. We are always happy to help!
Best Regards,
CPR Global Tech
Feels like a family run business
Feels like a family run business - very friendly and very knowledgeable with any questions you need to ask.
CPR Guardian watch works very well - overall very pleased with my decision to purchase fall detection watch from this company.
30 januari 2024
Review zonder uitnodiging
Antwoord van CPR Guardian
Thank you for your kind feedback! We're thrilled to hear that you found our service friendly and knowledgeable. We're delighted that the CPR Guardian watch is meeting your needs and that you're pleased with your decision to purchase it from us. If you ever need further assistance, feel free to reach out!
Best regards,
CPR Global Tech
Right from the start I was treated as a…
Right from the start I was treated as a valued customer. Caroline on the phone was very informed and made everything clear. Steve setup the watch with no issues.
The watch it self works fine (just as advertised)
Would recommend to anyone who has elderly relatives.
23 januari 2024
Review zonder uitnodiging
Antwoord van CPR Guardian
Thank you for your wonderful feedback! We're delighted to hear that you felt valued and well-informed from the beginning of your experience with us. It's fantastic to know that Caroline provided clear guidance and that Steve set up the watch seamlessly.
We're thrilled that the watch is working well for you, just as advertised. Your recommendation means a lot to us, especially for those with elderly relatives. If you ever need further assistance or have any questions, please don't hesitate to reach out.
Kind regards,
CPR Global Tech
Had problems with the Data/GPS function…
Had problems with the Data/GPS function on Guardian 3 Pro for the past four months. When speaking Steve he diagnose issue straight away and sent me out a new SIM with EE, this arrived the next day...
Now everything is working how it should be.
19 januari 2024
Review zonder uitnodiging
Antwoord van CPR Guardian
Thank you for sharing your experience! We're sorry to hear about the issues you encountered with the Data/GPS function on your Guardian 3 Pro, but we're pleased that Steve was able to diagnose the problem quickly and provide a solution. We're glad the new SIM card arrived promptly and that everything is now working as expected. If you have any further concerns or need assistance in the future, please don't hesitate to reach out.
Best regards,
CPR Global Tech
No reply to emails and telephone call…
No reply to emails and telephone call handling system broken during the whole period between Christmas and New Year.
15 december 2023
Review zonder uitnodiging
Antwoord van CPR Guardian
Hi Amb,
After speaking with customer service, I am pleased to hear that your issues have been resolved. I want to take a moment to assure you that, despite the quietness during the festive season, our team was available and working, even on Christmas Day, to support our valued customers like you.
Your patience and understanding during this time are greatly appreciated. Our commitment to providing timely and effective service is unwavering, and we're continuously working to enhance our support processes.
Should you have any further questions, need assistance, or wish to share additional feedback, please don't hesitate to reach out. We're here to help, and your insights are crucial in helping us maintain and improve our service standards.
Thank you for your time and for choosing our services. We're looking forward to serving you again in the future.
Warm regards,
CPR Guardian Team
Great potential but poor experiences
Good product (4*), poor business model reduced review to 2*
The potential for this watch is tremendous as so many carers want to feel they can keep their caree safe and monitored when alone. I assume this is how they won the award.
I couldn't feel I could leave my partner at home for any time without something in place and chose this because it was family monitored.
Unfortunately the backup from the company selling it was hopeless. They show little understanding of, or compassion for, the plight of those needing such a device. The IT help is difficult to access and grudgingly given. There is no feeling of urgency in sorting a device that malperforms and little understanding of the impact of a strange outage in the whole service this summer. No interest either in the loss of monitoring data of the patient when the service did eventually resume.
The stress of keeping the watch always functioning to protect my partner whilst paying quite an expensive monthly Sim plan has left me totally stressed and dissatisfied.
An alternative that uses a call centre but also communicates with contacts is 'Yourstride' and I recommend this company be checked out.
UPDATE
Having gone through 3 watches now in less than a year my star rating for the actual device may be optimistic. It may be more fragile than I thought.
EVEN FURTHER UPDATE/AMENDMENT 4/12
Since posting this review CPR have been diligent in reacting to my problems with the watch. They have done tests, sent replacements (as alluded to above) and re-set the SIM---with the result being it appears work on 'towers' in your area can completely knock out the signal to the device and cause you to think the watch is faulty.
I was lulled into a false sense of security by their claim they "access all major mobile networks when signal from one operator is low or lost, CPR Chameleon automatically connects to another available operator, ensuring you always have a good connection"
They politely requested I amend my review. The help lines have been very solicitous to me recently but the fear of tower work knocking out the signal makes considering a plugged in box by Careline a solution not to be dismissed, even though it doesn't give family monitoring and a discreet watch which CPR does.
I also apprecitate CPR reducing the sim costs over Black Friday and acknowledge the call centre connection in the Gold plan for when your contacts do not pick up.
I would say do your homework before choosing.
25/12/23 RESPONSE TO REPLY FROM CPR:-
Thank you Chelsea (COO) for your reply. I am pleased you are committed to giving customers satisfaction. I cannot fault the generosity of replacing watches although it does seem a strange business plan. I have also recently been sent new charging leads and even one of your plugs you felt I should use because an unresponsive watch was not charging. It turned out however not to be a solution and yet another watch was sent out.
I do think your customer agent has tried (unsuccessfully unfortunately) to find a solution to each problem as it has arisen.
However I would like to address your thoughts on resolving issues swiftly and using customer feedback.
When a problem has arisen for me, as a customer I am restricted to your office hours to seek help and on a customer phone line that is not solely dedicated to the Guardian watch alone but is the one contact for CPR products including CPR Blocker. No wonder I am often waiting half an hour for the phone to be answered! Using email or Voicemail rarely gets much response.
Once having spoken to your customer agent, my experience of then awaiting the replacement (sent Royal Mail 24 admittedly) and if that part does not solve the issue, phoning again and awaiting another part/solution can take several days--especially if it occurs over a weekend. My latest problem dates from Decembet 14th and I am left paying a monthly Sim and have NO signal whatsoever at home.The watch/es cannot seem to pick up a permanent signal now although being connected correctly for months before your outage. Perhaps using 2G is just not sufficient and needs upgrading?
I DO NOT WISH YOU TO SUPPLY REPLACEMENT AFTER REPLACEMENT. What I need is a RELIABLE alarm watch that keeps my husband confident and safe in the knowledge that when I am not actually at home he can call me for help. When someone is prone to falls you need a device that works ALL the time and not erratically.
I am led to believe I am the only customer who has had such bad luck with the watches. Perhaps I am. I would love to know what was found amiss on those returned.
A carer's worst nightmare is loss of signal, inability to connect to contacts, dead device-- all scenarios I have experienced and make my watch not fit for purpose.
I hope this customer feedback is useful to you in the future as these are sincere and heartfelt comments.
29 november 2023
Review zonder uitnodiging
Antwoord van CPR Guardian
Hi Marion,
Thank you for your candid feedback and for highlighting the challenges you faced with our product. We take your experience seriously and want to reassure both you and potential customers of our unwavering commitment to customer satisfaction and service excellence.
We understand the critical nature of the service we provide and the trust placed in us to ensure the safety and well-being of your loved ones. When we learned about the network outage in your area, which unfortunately impacted the reliability of our device, our team took immediate action. We recognise that such situations, especially when they are beyond our control, can be distressing. That's why we worked diligently to keep you informed and to minimize any inconvenience.
Our response to your situation was driven by our dedication to going above and beyond for our customers.
This included:
Prompt Communication and Support: As soon as we were aware of the issue, we reached out to provide support and keep you updated on the situation.
Proactive Solutions: Understanding the urgency, we quickly provided replacements and technical assistance to ensure that your device functioned optimally, despite the challenges posed by the local network works.
Continuous Improvement: Your experience has prompted us to further refine our processes and enhance our systems to better handle such external challenges in the future.
Empathy and Understanding: We recognise the stress caused by the service interruption, particularly given the importance of our device in your life. Our team was committed to handling your case with the utmost care and understanding.
We are grateful for your acknowledgment of our efforts to resolve the issues swiftly. At CPR Technology, we are constantly learning and evolving, using customer feedback as a valuable tool for improvement.
Your suggestion for prospective customers to research thoroughly is indeed valuable. We encourage informed decisions and are more than willing to assist with any queries to help choose the best solution for individual needs.
We hope that our response to your situation demonstrates our commitment not just to resolving issues, but to providing a level of service that exceeds expectations. We're here for you and are dedicated to ensuring your peace of mind.
Thank you once again for your feedback, and please feel free to reach out if you have any more questions or require further assistance.
Best regards, CPR Global Tech Team
Efficient and Informative Sales team.
Efficient and Informative Sales team.
Quick Service and Set up with the Gold 24/7 service.
Watch arrived ready to go, just needed to Download the app and log in.
My Father now has more confidence when out and about knowing he has an easy help option at home and on his travels. Very important for him to keep his independence.
23 november 2023
Review zonder uitnodiging
Antwoord van CPR Guardian
Thank you for taking the time to share your positive experience with the CPR Guardian Personal Alarm Watch. We're thrilled to hear that our team provided efficient and informative service and that the setup process was quick and straightforward.
It's wonderful to know that the watch has given your father increased confidence and independence in his daily activities. Our goal is to offer peace of mind to both users and their loved ones, and it sounds like we're achieving that with your father.
Your feedback is invaluable to us, and we're committed to continually improving our products and services. Should you or your father need any further assistance or have any suggestions, please don't hesitate to reach out.
Thank you for choosing CPR Guardian, and we wish your father many more confident and independent days ahead.
Absolutely great until you need help at…
Absolutely great until you need help at night
Totally useless and putting the life of the user at risk
I don’t think any user would want or have to pay for an upgrade, the system should do as it promised and a response after 5pm should be the most essential part of the service
1 november 2023
Review zonder uitnodiging
Antwoord van CPR Guardian
Thank you for taking the time to share your experience with our CPR Guardian personal alarm watch. We are glad to hear that you find our product great, but we are concerned about the issues you faced regarding night time assistance. Your safety and satisfaction are our top priorities.
We understand the critical importance of having reliable support at all hours, especially in emergencies. To ensure our users have access to help whenever needed, we offer our GOLD Service plan. This service provides 24/7 monitoring support, ensuring that assistance is just a button press away, no matter the time of day.
We would be happy to discuss how the GOLD Service plan can better meet your needs and enhance your safety. Please can you contact us directly on 01792 398 239 as we would like to help as much as we can.
Buying a CPR Guardian 3 alarm watch
Great people to deal with. Quick simple and easy to understand process for purchasing and setting up ready for next day delivery.
10 november 2023
Review zonder uitnodiging
Antwoord van CPR Guardian
Thank you so much for your kind words and we are delighted to hear that you found our team great to deal with and that the purchasing and setup process of the CPR Guardian Personal Alarm Watch was quick, simple, and easy to understand.
Our team works hard to ensure a seamless experience from purchase to delivery, and it’s rewarding to know that we met your expectations. We understand the importance of promptness, especially when it comes to the safety and well-being of our customers and their loved ones.
If you have any questions or need further assistance, please don’t hesitate to reach out.
Thank you for choosing CPR Guardian.
CPR Guardian
The watch was delivered the day after ordering which I was very happy with! I had a couple of problems getting it working with the SIM card but the support team were very helpful in getting this resolved quickly. My mum is delighted with the watch and it has given her a real sense of comfort having it. Special thanks to Chelsea Davies ( the COO ) who picked up the phone call from me on a Friday evening and managed to make a configuration change later the same day. Fantastic customer service!
13 oktober 2023
Review zonder uitnodiging
Antwoord van CPR Guardian
Thank you for sharing your experience with us. We are thrilled to hear that the delivery of your CPR Guardian Personal Alarm Watch was prompt and met your expectations.
We are glad to know that our support team was able to assist you with your SIM card setup and resolve the matter quickly. It’s our top priority to ensure that our customers receive the support they need, when they need it.
It’s heartening to hear that your mum is delighted with the watch and that it has provided her with a sense of comfort. This is precisely what we strive for – to offer peace of mind and support to our customers and their loved ones.
A special thank you for acknowledging Chelsea Davies, our COO. Chelsea and the rest of our team are dedicated to providing exceptional customer service.
If there is anything else we can assist you with, please don’t hesitate to reach out.
Great help from CPR Guardian
Having had trouble charging the phone that I was sent originally, the kind people at CPR Guardian sent me a replacement that works perfectly. The were also very helpful in setting up the phone.
20 oktober 2023
Antwoord van CPR Guardian
We're delighted to hear that the issue you faced with charging was promptly addressed by our team and that the replacement watch is working perfectly for you.
It's also great to know that you found our assistance in setting up the phone helpful. Our team is committed to ensuring that every customer has a smooth and satisfying experience with our products, from initial setup to daily use.
If you have any further questions or need additional assistance in the future, please don't hesitate to reach out.
Thank you once again for choosing CPR Guardian.
A Necessity for Elderly And Infirm
I am living on my own now my wife has passed on after 63 years together. I have had a couple of falls before she died. Now I have no one to help me if needed. Having read about the CPR Guardian watch I decided to buy one. I filled in the application form and waited. CPR phoned me back and for a small fee down loaded all the details and contact numbers for me for a small fee. That is optional &Well worth it. I recieved the watch next day , all I had to do was Download the CPR Guardian App on to my Smart Phone and register the watch as per instructions supplied. now it is already. If i need help I press the Alarm button on the watch and it contacts my designated contact(s) .The staff were very Helpfull and Friendly and I feel secure on my own and have the knowledge that Help is buta call away . A Necessity for the Elderly and Infirm.
25 oktober 2023
Review zonder uitnodiging
Antwoord van CPR Guardian
Thank you for sharing your experience. We extend our heartfelt condolences for the loss of your wife. We can only imagine how challenging this transition must be for you, especially after 63 years together.
We are glad to hear that the CPR Guardian watch has brought you a sense of security and comfort during this time.
Your safety and well-being are our top priorities, and it's heartening to hear that you feel secure and reassured knowing that help is just a button press away.
If you have any further questions, need assistance with your watch, or just want to talk, please don't hesitate to reach out to us.
Thank you for choosing CPR Guardian. We're here to support you and ensure that you feel safe and confident in your home.
The CPR Guardian II watch has been an absolute godsend!
The CPR Guardian II watch has been an absolute godsend!
Dad had advanced parkinson’s disease so he would fall a lot, so the watch gave us peace of mind as I knew it would alert me if Dad needed help. Also I could still get in touch with him even when he forgot to take his mobile phone with him to a different room or the shed. And it was simple enough to use so he could still call me using the watch even when he could not work his phone anymore. Dad liked the analogue face and the step counter.
The only issue we have had is that we live in a house with thick stone walls so signal in certain areas was poor but once located we just worked around those areas.
20 oktober 2023
Review zonder uitnodiging
Antwoord van CPR Guardian
Thank you for sharing your heartfelt experience. We are deeply touched to hear how our product has been a godsend for you and your father, especially considering his condition with advanced Parkinson's disease.
It's reassuring to know that the watch has provided both of you with peace of mind, knowing that you can be alerted in case of an emergency and stay connected even when a mobile phone is not within reach.
Your story is a testament to the difference our products can make in people's lives, and we're honoured to have been able to provide some comfort and security to you and your father.
Thank you for choosing CPR Guardian. We are here to support you and your father in any way we can.
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