Crafter's Companion Reviews 

I love Crafter's Companion's products. The shipping isn't the best. My items were delivered to my neighbors house. I received notice that one package was out for delivery then it didn't arrive until days later. Some items were missing but their customer service was great. They shipped the missing item that was still available quickly and refunded the other item. The shipping issues are the only reason I didn't give 5 stars.

Item arrived quickly, well packaged and free postage. Had difficulty registering warranty on website so emailed them. Customer service was excellent and issue sorted quickly. Thank you Kaitlyn

Customer service replied very quickly to both my queries with helpful solutions and responses that solved my queries thank you

The communication was great and they took care of my issues.

Very helpful and polite every time I have asked for help or advice.

I dislike the shipping problems in the US. Not getting emails that items have shipped or when they're out for delivery. (Had 2-hour notice before product delivered). Don't understand why your liquid glues cannot be purchased or delivered to the US. Was really waiting for CC to offer the new Tacky Glue pens and needed more Collall glue but cannot purchase now but did in UK before moved warehouse moved to US.

I had a problem with an order from over a month ago. I informed CC and sent pictures of the order. They promptly responded that the order was lost in transit, and would resent the order. It took less than a week for me to receive the items.
I am very satisfied with the prompt service I received.
Thank you CC.

An unusual event for crafters companion having received a faulty piece of equipment, soon rectified, photographic proof and a polite letter, bought about an immediare reply and replacement. So well done customer services, this standard of care is why i always use you.

Customer service is excellent at Crafter's Companion. The reps are so sweet and kind in their replies. I appreciate that when I contact them about something, they will help me, and the solution is always in favor of the customer. That's truely great service!! Rather than write negative comments on FB or YouTube about a problem you've had, I highly recommend contacting Customer service. They will know what to do and you will be satisfied with the outcome!!

Ordered and received but was missing one small item. I could've ignored it as trivial but decided to reach out and see what would happen. Within 24 hrs Kaitlyn got back to me and verified my order and sent this one missing pen out to me ASAP. Customer Service, especially for the little things, sure adds up to the big deal!!!

I’ve been shopping with crafters companion for a little over three years. Their quality of products is outstanding. The value for money is exceptional. The live tutorial tutorials they give for the use of their products is fabulous. I will continue to shop with them however, there are times when it takes customer service quite some time to get back to you. Unfortunately, my phone plan doesn’t allow me to call when you do call. They answer the phone right away they take care of any issue. It’s the fact of answering emails, which is sometimes slow but for the most part I’m very happy with crafters companion and will continue to be a customer.

Kaitlyn, Emily, and Julia have been Excellent in their roll of customer service. Questions were promptly answered and if there was an issue it was corrected promptly. Never had a problem in 20 years of ordering.

The staff are always happy to help Crafters Companion is a wonderful company

I had an issue when Crafter's Companion newsletter stopped arriving in my inbox. Customer Service was contacted via email, I got a quick response from Emma Carmeady. Emma has been brilliant in returning emails and offering numerous solutions to enable me to start to receive them again. Emma has been there at every stage until the situation was sorted and I am now happy to be receiving the newsletter again. I would like to thank Emma for her consistency and professionalism for seeing this through with me.

It took awhile for the customer service departent to get back to me but once they did they explained everything to me and also sent me the user manual. I was happy with the answers to all my questions as I had never owned a Gemini machine and I purchased mine used.
Told me to let them know if there was anything else I needed and put me on a waitlist to advise me when the products I need arrive to their warehouse.

Excellent customer service! Got back to me within 24 hours. Products are amazing! Love Crafter's Companion! Been a customer for over 15 years. Will continue to buy their wonderful products

The CC team managing the email box is always responsive within 12-24 hours (I have a time difference from the US). Every question I have asked, or minor problem I have experienced, has consistently been promptly addressed. I appreciate their diligence!

The folks at Crafter’s Companion have always been very responsive to my needs. I sent an email with a question about an order and Kaitlyn responded within 24 hours. She not only answered my question, she gave me a detailed explanation. Way to go CC!

I've never had a problem with Crafter's Companion customer representative. I've been a customer almost as long as they've been in existing in the USA. Last night around 11:00 p.m. mountain Time I sent an email by the time I awake my email had a response to it. I then responded to that and within hours they responded to it. Each and every time I've either called or email the US centers I've had nothing but positive outcome. Crafter's Companion please continuing to hire good CR people.

My query was answered swiftly and professionally by Julia Rowlson.