Crafter's Companion Reviews 

My order arrived missing items. After I've sent multiple emails and Facebook messages to both their USA and UK customer service addresses, as well as messaged Facebook, and asked for assistance on their live chat during their sales shows, no one has replied, and the issue has not been addressed or resolved. At this point, they have committed theft by taking my payment and not providing the items I've purchased. Crafter's Companion has shown themselves to be a dishonest company and I've yet to see proof that they even provide customer service at all.

I'm giving the Gemini machine three stars because I don't have another to compare it to. Yet. I don't like it much. Never cuts cleanly, I'm always using micro scissors to get the small pieces. It works okay with less detailed dies. Of course, they sell extremely detailed dies, and I have many. Run them thru the Gemini four or five times just to have a chance of getting most of the waste cut. Maybe the machine was damaged in shipping. I can't afford to return it. Right now, very dissatisfied customer, and the person who commented on their poor communication was right on. And why can't we review products right on the website, like Amazon does. Are they afraid of what we might have to say?

Waited almost 5 weeks for a die set and they sent the wrong one notified the company twice and they have not responded, very disappointing

Contacted this company regarding my cutting plates for the gemini. It SNAPPED in half when die cutting and flew out the back of the machine in pieces! When I contacted them, they stated they were aware of "manufacturing issue" where a batch of plates were made to an unsatisfactory standard! They sent me new plates the very next day which I was surprised, but pleased at.

Now I have come to use their foil press and today my heating plate snapped down one edge. NOTHING this company makes is fit for purpose. The foilpress doesn't work either, it either over foils, or presses into the materials but doesn't melt the foil adhesive so you end up with and embossed, unfoiled waste of product. I will be switching back to Spellbinders as NOTHING I had from them went wrong, ever!

I ordered the 4 pocket storage for my stamps and got sent dividers instead. I have sent them two emails and have gotten no response. Poor service and not reliable.

Avoid, the last 2 orders have been missing an item. The customer service phone number isn’t on the “contact us” page so I had to email them twice. They did sent me the missing item from one order, still waiting on the 2nd.

They are replacing some of the dies in their sets with “templates” these are flimsy plastic shapes you have to hand cut out. Really lousy as it’s not clear how many dies vs templates are in the packet. You can easily think it’s a whole set of metal dies. Why would you want to hand cut shapes anyway. If I buy a die set I want dies.

Save your money and do not buy from this website. I am still waiting on 4 markers that should of arrived 4 days ago and now my art project is delayed. I have emailed twice and no response. I am very unsatisfied with this company and their approach to handling my situation or should I say not responding at all is very unprofessional.

The worst cutting machine I have ever had, the quality of the plates is disgusting, I'm scared everytime i put the plate stacks through the machine in case it snaps, I rotate the the clear plate each time but it hasn't made any difference, and it's getting harder to push them through the machine because it is so bowed. I would not recommend buying this machine, it's nothing like they show you on their demos, the first time I used the rubber mat it split in several places, they did replace it though, but tried to say I had used the wrong stack which I hadn't. My advice is save your money from buying this and go for something else.

I have had so much trouble since brexit ordering items from the UK, with either ridiculous delivery times or added VAT. One week ago I ordered 4 die sets from the crafters companion EU site, all Gemini dies as I love the quality. Dies were dispatched swiftly, no hassle with vat and they arrived safely and well packaged today. I am very happy with the service I've received and got 20% off for my first order which was a bonus.

These are just the nicest people to deal with. Their delivery is the quickest anywhere and any problems are sorted instantly and without question. It will remain a pleasure to purchase long into the future I hope.

My Gemini machine took over 2 weeks to arrive. After 6 weeks very light use, one of the plates cracked right through. I was using the correct ‘sandwich’ at the time. Two weeks after emailing Crafters Companion to request a replacement plate, I have received nothing more than an automated acknowledgement. The plates are awful - they buckle so badly ( however much you ‘flip and rotate’) that it is impossible to arrange dies flat for accurate cutting. The product is poor with in-built flaws, the customer service is, apparently, non-existent.

My Gemini die-cutter and embossing machine which was out of warranty was fixed including postage for £35. Absolutely superb and fast service. The link between DPD and Crafters Companion is also very efficient.

Love crafters companion and most of their products even though they seem to follow trends not lead, until I bought the Gemini die cutting machine. We are not allowed to discuss the problems with this product on their Facebook page, the posts get removed, but it has a serious issue with the cutting plates bending and breaking. They constantly tell people that they must turn the plates to get an even flex in the plates, but that doesn’t work, while the owner claims that she just buys new ones because she can’t be bothered to turn them. So known issues that make the machine either unusable or expensive to use, but no solution from a dragons den entrepreneur, disappointing!

back in 2011 i purchased the spectrum noir alcohol pens, at over £150 they were an investment but refillable so could last a lifetime. but i’ve been trying for six months to get a conversion chart for the new numbering system for refills with no success. allegedly they keep changing manufacturers, each time making the previous pens obsolete. save ur pennies and invest in copics instead!

Crafters companion took two weeks to deliver a pack of card. When I stated this in response to a feedback form from them, they sent me a reply suggesting I was at fault. No hint of an apology.
Do you think I'll use them again?

I have a lot of CC product and have always been pleased with everything I have bought. So during the recent "Birthday Week" I finally ordered my long wished for Gemini Jr. I also ordered a full set of rocker blocks and a few other small items. The Gemini had added bonus of some dies, stamps and cutting plates.
I was so excited. I placed my order Oct. 23. And I waited every day for my Gemini. On Nov. 6 I finally got my box from CC. I tore it open, only to find my bonus gifts, and the blending tools I had ordered, but NO GEMINI AND NO ROCKER BLOCKS!
On the packing slip both of those items were checked off as though they had been packed with all of the other items.
I went straight to email and fired off a request to have my order tracked and for someone to please contact me.
RADIO SILENCE!!!!!! So I sent more emails to every email system I could find. I contacted them on social media, I tried to call the 1-800 number and got a recording.
At this point I am out $170.00 and see no way to resolve this.
If you really want CC product, order only through HSN. If you order directly from CC, there is zero customer support.
I love the products, but now I hate the company.

I ordered multiple items on six different days! I have paid for all of these products! 1. Shipped wrong item-they sent UPS out the next day to pick up the item. They gave me a tracking number for the correct replacement. 3 1/2 weeks later this tracking number says never left for UPS pick up! Email CC and they reply track it! I have 5 orders that haven’t shipped yet in over a month! I don’t get replies or they lie and say it is shipped when it isn’t! I feel like I’m not getting products I have paid for! The rare order that I received-ALL had paid purchases missing! I am making a formal consumer complaint at my State Attorney General office if nothing has arrived by Friday! This feels like a scam! When will I wake up and see they are closed, I don’t have products and they have my money!!

Doesnt reply to emails, doesnt answer the phone, items take weeks to get here and still missing one item. Not! impressed

I ve just bought both gemini hot foil press and gemini jr. They both worked fine over 7 days. Until today I never have more than 6 seconds on the foil press until I'm happy with the outcome. I lifted the top plate off and the card and the stamp had gone all the way through to the back off the card which I thought was unusual and when I looked at the card it was over foiled. I noticed the foiling platform had melted a bit and also had little holes in it. I am absolutely gutted because it had worked fine. Have I just wasted £300????

i bought the gemini a4 cutting machine in april and ive used it about 150 times and had to buy 3 sets of plates which are not cheap ...i used to have a cut n boss and sold it to buy this what a stupid thing to do .. when isee the demonstraters using this machine their plates dont look like mine after 10 times i know my combinations really needs to be sold as ot cost affective