Croner-i Reviews 1.205

Amy at Croner was super helpful and quick to respond to my queries. I work with Croner a lot and I always find them eager to help and quick to resolve any issues that may arise.

Best Service provided by Croner i alongside good advise line. Theresa is doing a fantastic job. Thanks

Very pleasant, patient and easy to deal with

Chantelle Vesty is a great help and always very quick to come back to us.

I received an extremely prompt service. On my first day back from holiday, I had an afternoon TEAMS meeting, for which I needed to pre-authorise incurring the time costs involved. My request in the morning was immediately responded to by Natalie Harman despite its last minute nature.
After the meeting I updated her with the actual time costs and within less than one day, I have received from Natalie the further authorisation, to enable me to render my invoice.
That is an extremely efficient service which of course is hugely appreciated.

Vikki is very easy to talk to and made an effort to discuss my queries in a considered way.

she also has the patience of a saint, chasing me!

Personnel at the other end of the phone are always very knowledgeable, patient and friendly. I always get a solution to my queries whilst on the phone but I do find the website a little hard to navigate when declaring clients have paid for the insurance.

Vikki dealt with our renewal professionally and efficiently. I am very happy with the service provided by Croner-i.

Friendly, pro-active and very helpful

Melody Jagus was very helpful with my VAT query and found information on HMRC that I had missed.

The Company are always very helpful, and extremely quick to respond to any queries. Theresa who I mainly deal with explains everything, which makes things so easy when dealing with Clients.

If I could leave a lower star rating I would, we opened a small cafe a year ago and we were quite wet behind the ears on what’s required, anyway had a meeting with croner and felt bullied into signing up, without full information, firstly we signed up for five years when we only had a 3 year lease on the property, also we found out that we weren’t legally obligated to have this insurance if you have less than 5 employees of which we weren’t informed about, after a long drawn out back and forth and then refusing to cancel we agreed to a one year contract and that’s it. But now they have done an automatic renewal saying we should have cancelled, we had no email informing of the renewal just from the bank saying x amount will be coming out of the account, called them numerous times explaining the whole situation but haven’t heard a thing so it’s still ongoing. Also have had members of their own team agreeing that this is wrong. Avoid at all costs

Amy was fantastic, despite my usual last minute rush getting things over she turned them round with lightning speed

Theresa was super helpful

She came back to me really quickly with what I needed

Croneri always give great service

Chantelle is always extremely helpful. Responses also very timely and I have never had cause to chase up or query her answers.
Overall, extremely satisfied with the service received from Chantelle. She is a very good representative of Croner.

Laura always provides a great service both at renewal and during the course of the year.
Happy to renew our Tax Investigation Service for another year

Croner-i—what can I say? Your service is truly second to none and consistently exceptional. The introduction of their “Easy Read” documents and policies has been particularly valuable for our organisation. These resources have significantly reduced our administrative workload, allowing me to spend more time focusing on our service users. I would highly recommend Croner-i to any organisation seeking efficient, high-quality support.