Custom Gifts Reviews 

Absolutely appalled by this company's lack of communication.
Order a personalised gift , I've had no communication on the location of the item. The tracking system has no record of this item being order either. I've tried several time to get in touch via email, live chat etc. Absolutely nothing.

I even doubted myself and checked my bank statement. YES PAYMENT TAKEN!

People are struggling financially as it is.... unfortunately this company appears to be feeding off people's purchases.

I've been reading the reviews and I'm annoyed with myself for not checking prior to ordering.

They appear to be responding with the same message to customers. We are so sorry you've had this experience, unfortunately we can't locate your customer number.

Umm... OK however you've received our payment.

Absolutely scam! This will be report to the relevant bodies

Absolutely disgraceful quality
Was recommended by a friend to use this company.
To want of a better word Crap
Picture quality awful
Asked for a refund
Blankly told NO
Do not use this company
Money wasted 😡😡😡😡

custom england flag: good quality, fast delivery

After reading the reviews when i had already purchased my item i was worried i wouldn't receive my order, so i emailed them straight away, they got right back to me and told me my item was already shipped and on its way. It was fast delivery and great quality.

Horrendous experience I ordered a gift last year 2021 and never received it and I am still chasing the refund a year later
The customer service is terrible response is limited and waiting months for any one to get in touch. I would avoid this company

Absolutely disgusted, I placed an order on the 27th august and I still haven’t received my order which was a personalised necklace. I’ve emailed them, WhatsApp messaged and emailed again yet I’ve been ignored time and time again, they’ve ruined my experience as a customer, their service is appalling. And every time I asked for a refund… I got ignored. Disgusting. Avoid custom gifts at all costs.

Ordered what looked like a beautiful and unusual bracelet!! After waiting weeks for it - it came!! Was absolutely nothing like the ad! Links were small, instead of big, colour was horrible, clasp nothing like the pic, the personalised bit, supposed to be a wee block of metal, but was just like a dog tag!! Horrible, emailed to try and get it resolved, but obviously some robot just typing the same respnse. I can return it, at my own cost to China but only get 70% back. Told them they should be giving me a full refund and paying for return postage, as its their fault, not mine. DO NOT, EVER, BUY FROM THOS COMPANY, A TOTAL RIP OFF!!

Finger weg
Ich zahlte für einen nie ausgewählten Expressversand. Der Versand kostete 19,99 Euro. Die Lieferung wäre angeblich in 2 Tagen zugestellt

4 Wochen später hab ich nach wie vor keine Ware erhalten. Der Verkäufer zieht sich aus jeder Verantwortung.
Keine ware und Geld weg.

Arrived 3 weeks late after being promised for Valentines day. Charged £8 postage for an item the size and weight of a credit card and then had the nerve to ask for a tip at check out...will never use them again and I advise you not to either. The worst company I have dealt with in years.

I ordered birthday banners for my wifes birthday party ..they never arrived.. when I contacted them RUDE AND ARRAGANT no refunds and they then said stop harassing us ..I never got a refund ...please please avoid like the plague £34 i spent ..trading standards involved

Avoid this company like the plague….
Promise to deliver within 4-7 business working days after order is placed….
After trying to cancel my order I was told I’d be charged £9!!!
To be honest I think it’s a scam they have no intention of suppling anything!!!
If they can scam £9 per customer why would they bother!!!!

Poor service. My son has ordered his valentines gift weeks ago for his girlfriend and it’s Valentines’ day tomorrow.
They have my money and the date of shipping to me has well exceeded. An email sent to me days ago telling me it’s on its way, to never arrive. Along side the £30. If this does not arrive; I will never order from this company again.
It feels like theft.

Average product, horrible sizing, even worse customer service. Save your money. Never again.

Ordered 1 personalised item two weeks ago and still have yet to receive anything when I ordered, it said order now to receive before Christmas but it’s not looking likely got an email to say they dispatched it 3 days ago but they didn’t provide me with a tracking number to track my order so I don’t even believe it’s been dispatched and if it has I’ll most likely miss the delivery anyway with no idea when it could arrive!! I will never use this site again or recommend to anyone could’ve made the item quicker myself, customer service also next to none!

If i could leave -5 stars i would ordered a hamper for a christmas gift which was supposed to arrive yesterday which i needed today to give to the person as its only time i will see them before xmas, rang 2 days ago too find out where the hamper was as needed it badly and even said i would drive to Lincoln where they are based to collect if it helped them they told me they would look into this and get back to me no call no email nothing ended up yesterday having to buy and make one last minute to give to my friends still today the website says in production website lies when it says delivered in time for chrismas and why say a delivery date if you can't keep to this even with covid about either adapt the delivery times on the website too say this when placing the order dont buy from here i definitely will be passing all the information onto trading standards

One of the worst companies I’ve ever placed an order with! PLEASE AVOID THIS COMPANY.
I placed my order and had to wait three weeks for delivery!!! Totally unacceptable. I sent numerous emails asking to cancel order and a robot called “Michelle” replied that my order has been dispatched!! Didn’t even acknowledge the fact that I asked to cancel and wanted a refund!!
Product was of poor quality when eventually arrived via snail mail!!! Will never ever use this tin pot company ever again.
Please save your time and money and DO NOT purchase from this company.

Do not use this company I wish I'd seen the reviews here before ordering. All these bad reviews are true and if there is any good ones I'd reckon they are fake. Ordered a beanbag for my boys Xmas, no dispatch notification or update. Many emails no reply... Then an email asking me to leave a review on my product 🤣🤣🤣. I've raised a dispute with my bank. This company needs closed down 😡😡😡

I have updated my review as now happy with the resolution over an error by company. Just a shame customer services dismissed my original complaint and took two months for me to get to speak to someone who actually understood my issue. Thank you Sam for your professional and helpful emails. By the way, the deckchair is of really good quality and we love it!

Please do not order from this company, they have had my money for 2 weeks and no order has been sent. I have had to get PayPal involved to get my money back. DO NOT ORDER FROM THIS SCAM COMPANY.