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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Worst experience ever. Ordered a pair of glasses for my husband on sept 16, order number CY38739, but haven’t received my order yet. When asked for refund, they said going to deliver soon, but haven’t... Toon meer

Beoordeeld met 4 van de 5 sterren

Pretty much as pictured on the website. I got two (2) glasses recently and they are of good quality. I picked a quite simplistic & subtle design blue light blocking glasses (Rimless & Half rim varia... Toon meer

Beoordeeld met 3 van de 5 sterren

I loved the pair I got on amazon years ago but could not find the same frames there so ordered direct. Was disappointed because I paid for anti reflective blue light blocking and while the blue light... Toon meer

Beoordeeld met 1 van de 5 sterren

Your return policy is terrible. I would never consider getting a pair of glasses again from you.

Bedrijfsgegevens

  1. Brillengroothandelaar

Geschreven door het bedrijf

Cyxus® is a professional American eyewear brand who designs computer glasses, polarized sunglasses, reading eyewear, gaming glasses for men, women and kids since 2009.


Contactgegevens

2,8

Gemiddeld

TrustScore 3 uit 5

202 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,8

Alle reviews

(202)

14 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

I’m not sure if it was the prescription…

I’m not sure if it was the prescription but it seemed like it would be different when I roll my eyes or look at different parts of the lens. I got extremely dizzy wearing the two pairs I got even after giving it some time. Did not work well for me. I can’t go through the process of shipping back to states when I live in canada

23 juni 2022
Beoordeeld met 1 van de 5 sterren

Terrible customer service

Terrible customer service. The package got held up at customs and the representative kept telling me I needed to send customs the information they were needing to pass it through. So I called, waited on the phone for an hour to get connected to someone who could help and when I got through they said the business shipping the product needed to complete forms with their address the name and number of the shipper and a few other thing I would have no idea about. After giving this information to the Cyxus representative that the shipper had to provide this info and fill out a form, as well as passing along an email address and all of the information they would need on where to send this info the representive fought with me for 2 days still insisting I was the one who had to fill it out! This is an out of the country shipper. I didn’t have any of this information and why would I this is their business! How would I know their address and the name of the person who sent it and the some other numbers they needed. Two days they fought with me about saying they didn’t know what they could do to help when I was literally telling them what needed to be done and what email to send it to. I will never buy from this company again after the most frustrating custom service i’ve ever experienced.

11 juni 2022
Beoordeeld met 5 van de 5 sterren

Love the glasses

Love the glasses . that was the 3rd pair of glasses i have bought from this store . will shop from this seller again .

14 april 2022
Beoordeeld met 1 van de 5 sterren

Glasses arrived with no prescription in…

Glasses arrived with no prescription in either of them yet I paid for it, emailed the company with no response.
Edit - I ordered single vision prescription and uploaded a picture of my prescription

7 april 2022
Logo Cyxus

Antwoord van Cyxus

Hi,sorry for the unpleasant shopping experience.We checked,there's no email from you,and you didn't choose the prescription lens.If you need prescription glasses,you need to order with prescription lens.Thank you.

Beoordeeld met 1 van de 5 sterren

please reach out

please reach out
have not received

order CY34675

order january 2022
tuscany moore

3 maart 2022
Review zonder uitnodiging
Logo Cyxus

Antwoord van Cyxus

Hi,we are sorry for the delay and bring you an unpleasant shopping experience.Your order will arrive soon.Because your prescription glasses have ADD and need to be customized,it will take a little longer.We're really sorry.🌹

Beoordeeld met 5 van de 5 sterren

Third Pair and very happy!

This is the third pair of glasses of have gotten from Cyxrus and I am very happy with all of them. 2 pair are the blue-blocking with magnification and the other pair is only blue-blocking without magnification. I use the magnification ones for computer and tablet use and the pair without magnification to watch television. The price is great and the service representative worked with me to get the last pair because I made an error and did not get magnification. She was very helpful and replied to my emails quickly and efficiently. There is a wait time to get these glasses; but, is well worth the wait. I would recommend these glasses to my friends and family and anyone who asked me about them. PS: I used HONEY and got a small discount on them also!

27 februari 2022
Beoordeeld met 1 van de 5 sterren

Never received my glasses

Never received my glasses. And asking me for a review. Worst communication for a company. Don’t expect to be reached out to properly for any issues and may never receive your item.

18 februari 2022
Logo Cyxus

Antwoord van Cyxus

Hi,sorry for the inconvenience.We responded to your email in time and saw your message:"Does this have blue light protection?" The lens you purchased does not have blue light protection, we will replace it for you for free, and confirm with you, but you did not reply to our email, resulting in a delay in order processing. Please check your email, thank you

Beoordeeld met 5 van de 5 sterren

Very good service and excellent…

Very good service and excellent package. Everything is included, cleaning cloth and a blue light tester so you can see that it works. The only problem is that the glasses are too big for my face, it's not a big deal since I'm just using them indoors.

12 januari 2022
Beoordeeld met 1 van de 5 sterren

I placed my order November 26

I placed my order November 26, 7 days ago, and it hasn't even shipped yet, though the payment has been processed. I can't give a great review unless I have the product. I'll gladly send another review if/when I get what I order.

3 december 2021

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