D'Addario & Company, Inc. Reviews 

RESPUESTA A D'ADDARIO: no entiendo por qué cerráis una conversación pasados tres días y hay que abrir un nuevo ticket y no sé ni lo que es un "ticket". Os escribí varios correos y me sajes en la app y nada. No obtuve respuesta. La única respuesta ha sido aquí en trulispot. También os escribí en Am azon y no respondisteis.
RESEÑA:
Se me han roto "dos veces" en los dos últimos juegos que compré, la primera cuerda. Algo que nunca me había pasado. El resultado, pues me ha fastidiado dos juegos de cuerdas y además, una de ellas me saltó, cuando estaba tocando. El juego es CARBONO TENSIÓN MEDIA. Yo toco estilo clásico, no toco fuerte y nunca se me rompen las cuerdas.
Desde el servicio de atención al cliente, me dijeron por correo electrónico que me compensarían las molestias enviando dos juegos de cuerdas. Al ver el correo unos días después, les respondí. Ya nunca más me han respondido. Dicen que la conversación está caducada. Les he escrito varias veces y nada: NO RESPONDEN. Años tras año, comprando cuerdas de esta marca porque me decidí por ellas... Y siendo socio del círculo, metiendo códigos para obtener puntos...

£45 in the bin for earplugs worth £5.
The plastic part to put in the ears is not very resistant and it get soft after 3/4 times. It doesn’t protect the ears a lot, not good for concerts or rehearsals.
I am very upset about this. And I tried many earplugs in my career. :(

I've been a loyal D'Addario string fan for many years. I just had an issue with their best 12 string acoustic guitar strings. I believe this is the first problem I had George with customer service responded in under 24 hours and the problem is no more. First class company with first class employees. I'll never buy another companies strings. 5 Star ✨!

I have used these strings for many years and I have not found any other sets that compares. When I did experience some minor problems, I got an immediate reply and honest explanation.

Exceptional customer service! (with Tom)

Always gotten super quality strings from D'Addario, ever since I switched from the last company because of price and selection. Super helpful customer service team, had a string snap on me while redoing my acoustic bass, they even checked the scale length of my bass to make sure I was getting the right set, before sending me replacements.

I have been a D'Addario fan for many - many years. Why??, I enjoy supporting a company that takes pride in their products and stands by them no matter what! It's very rare but whenever I have a problem with their strings, my go-to cust. rep is "George" because he shows genuine concern for customer satisfaction! It's people like George that generates repeat sales and brand loyalty!

They mailed out a replacement part, that I had lost, free of charge. Friendly customer service, Hailey was great. Earned my future business.

George was amazing!! We have been doing business with them for years and this is the first time I had to reach out to customer service and I would 10000000000% recommend this company, their support, and their products.

I have not noticed that I added Light tension strings into my shopping cart instead of Medium. Placed order. Immediately reached out to their order support to correct the order (the price is identical) to show Medium. They responded that no changes to the order are allowed for some obscure reason of shipping it quickly (the order has not shipped yet), but that after receiving the order I can return it (and pay the shipping fee, of course). They shipped the order one day AFTER I reached out to them.

[UPDATE after receiving reply] So the order was in fact shipped more than TWO days after I reached out to correct the order. It sounds like to make the shipping process simpler for the company, customers are left out to dry: instead of the item I want, an item I don't want is "quickly" (after 2 full business days) is shipped to me, and I am asked to waste time and money on return.

I actually regret ordering directly with d'Addario - if I ordered the same thing from Amazon, I would not have this problem (changing order, canceling order, doing free return if I need to), and I would also get 5% cash back on my purchase. Not the end of the world, but lesson learned.

When placing order I get "There was an error processing your payment. Please try again or try with another card". Somebody should probably look into fixing this.

The support team is extremely accommodating, I was able to get an issue resolved even though I made a mistake and it wasn't covered under their policy.

Thanks D'Addario!

I've been playing d'Addario strings for going on 50 years and have never been disappointed. Their tone is unmatched, they last forever and customer service is absolutely top-notch.

George is so helpful and ready to make things happen. I appreciated his knowledge and sense of humor. Also that he could appreciate mine. I ❤️ my Kaplan amo strings!!
Thanks George!!

Shaunna in Idaho

George took the time to understand my issue and provide a helpful workaround .

very responsive. It's quite unusual to find a broken reed in a D'addario box, but it happened to me. I have contacted the customer support and they immediately reacted. Congratulations.

absolutely the best company to deal with! They went above and beyond to take care of me. That's why they are the best!!! They take care of their customers.

Over a span of time of about four months, I have acquired four guitars. All are dressed with D'Addario strings and they all sound majestic. I have used other brands in the past. D'Addario is simply a cut above all others, in my opinion.
Orders placed get to my doorstep in very short order and George in Customer Service is never far away if I need to communicate about anything. I wouldn't want to buy from any other brand...I'm getting the best.

First, I used to order from here and even received some swag or merch from time to time. Illness forced early retirement but I still try to play when I can. I bought my strings (double bass, electric guitar, acoustic guitar, fiddle, and banjo from them.
Placed an order on Nov 7, 2025 and now I get email about Black Friday deals. Asked if they could adjust or do something and they credit me 200 players circle points.
What happened to real customer service? It's not like a little merch complimentary would break them. Would like to say I won't be back but the truth is, I can't find any other bass strings (specifically) that are anywhere near to what they have. I'll be back... Just with lower expectations.

Extremely disappointed. I play pro arte EJ30 rectified nylon, normal tension. The trebles have now been replaced (it has been confirmed) with clear polished strings, but with no change in description. The packaging even continues to refer to “lightly textured” trebles. I just wasted 50 dollars on 3 sets because of this. I will have to say farewell to D’Addario after many, many years as a loyal customer.