D'Addario & Company, Inc. Reviews 316

I ordered 3 sets of custom strings. The order went through both on their website and on my credit card.
I then received an email that my order was cancelled because my custom string set was rejected.
At this point the charge was still on my credit card, the order was still reflected on my account on their website and my players points had been deducted.

I had to ask if my order was in fact cancelled and if I'd be getting back my money and players points. I was told I would.
When I made the suggestion to revisit their policy of allowing purchases to be made before string sets are approved I was told that I agreed to the policy and that it's not their fault my bank is going to take a few days to refund the money.
So now I'm stuck with the original charge and 2 days of back and forth with customer service further delaying me getting my purchase.
This was handled poorly and despite multiple attempts to have them make this right they doubled down and blamed me and my credit card over them charging me for something they later refused to send me.

Top Notch Customer Service,fixed glitches to their website and player points system. Thank You to All at D'Addario especially Hailey a great customer service rep..

The only strings I use on electric and acoustic guitars. Love the Players Circke!

Even the slightest concern at all and customer service is on it! They exceeded my expectations.
FIVE STARS !!!!!

Hailey from support responded in less than 24 hours and helped me migrate my account email from an old address to a new one so I didn't lose my Players Circle points. Love their strings and appreciate the support.

Great quality saxophone reeds, and if thete ever is a problem the d’addario webshop is very cutsomer orientated and fast with solutions.

Very fast and efficient service. Most impressed.

Quick reply and all my questions were answered professionally and fully.

These are some pretty sturdy guitar strings. Clean articulate sound. Accurate intonation. Durable and hard to break. And the string life is really long when you leave guitars in the case with a quick wipedown/clean.

I had an issue with my account and their customer service rep had me up and running extremely quickly. Thanks for you help. By the way I always use D'Addario strings on my basses, nothing else comes close and I have tried them all.

Great products and even better service. I had an issue with a string that broke when I was installing it and I had a replacement in a day or two. Fantastic service.

My favorite guitar strings! Anytime I've tried a different brand, my guitars feel and sound "off," so I always end up coming back. Any issues I've had shopping online with them were resolved by customer service in literal minutes.

Great communication, great strings, and on call communication is wonderful all around.

I use D'Addario Strings since the late 70's last century. And that time of using speaks for the quality of the strings. On all my recordings you can listen to the guitars playin that strings. It sounds so great.
And since a few years I'm a member of the Players Circle, that's a great tool to win some points to get some goodies from D'Addario. You just convey the code, that's given for every D'Addario Product you bought, and than you get some points, nearly 10 % of the value of your product. Good idea D'Addario!

D'Addario has the absolute best customer service that I have ever dealt with. They know how much musicians depend on their equipment, and the quality of the products are reflected in their honor to back up everything they manufacture to meet our rigorous needs.

The customer service department was very prompt in addressing my concern and responded within 12 hours. I addition, my concern was resoved in excellent fashion. It is a pleasure to deal with companies such as D'Addario that repsond quickly and resolve your issue quickly.
Thank you D'Addario

Scott N.
Drummer

I had an issue with one of the strings in a new set that I ordered. I contacted customer support, and I could not be happier with my experience with George case (304209). George was prompt in handling my issue and made sure I was taken care of. Thank you George!

They love what they do! Best customer service!! :)

I recently had an issue with an Evans snare side head. I emailed D’Addario and in a day or two they answered. The email was from Hailey which asked me to send her make some information. I sent Hailey back the information and the next Hailey solved the issue. Thanks Hailey and everyone at D’Addario
George