Despite sending required evidence weeks ago and chasing twice i still have no resolution. The constant auto messages that someone will get back to me within 5 days is infuriating. The whole process w... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Asma was very helpful when making our claim. She explained our options very clearly and was able to execute a reimbursement the same day. This was in total contrast to an earlier conversation with a... Toon meer
After becoming really unwell on my cruise I was sent to the medical wing on the ship. I was given treatment and customer services handed me a bill which was charged to my credit card. I proceeded... Toon meer
The service we received from Davies Group in particular Zaid Patel was very good. We had to cancel a holiday at a very late stage due to my husband undergoing medical tests. The hardest part was gett... Toon meer
Bedrijfsgegevens
Contactgegevens
P.O Box 2801, ST4 9DN, Stoke on Trent, Verenigd Koninkrijk
- customer.care@davies-group.com
- www.davies-group.com
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 82% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The claim form was difficult and
The claim form was difficult and, in parts, not relevant. The person who advised me about the claim did not inform me about the £99 excess for dental care. I was not able to find this in the documents.
Everything worked smoothly
Everything worked smoothly, as planned.
I have made two claims with Davis Group…
I have made two claims with Davis Group when Goldcar hire took my money wrongfully for damage that
Was not made by me. One was 5 months after the event. Although they asked for a lot of information, their request was fairish, they paid the full amount out both times.
Excellent service
Excellent service, first time I have ever had to claim on Travel insurance. It was straight forward and the claim was settled very quickly. Most impressed
I had a unfortunate claim and was very…
I had a unfortunate claim and was very satisfied how they handled it
Very good at contacting you and resolving the issue with in 21 days exceptional
Hospital stay claim on recent holiday
Unfortunately had to claim for a stay in hospital during recent visit to Lanzarote. Davies group handled my claim quickly and efficiently. I was paid out in full and very happy with the whole experience.
Brilliant Service
Niall was excellent from start to finish. Kept us informed during the process. Absolutely stress free for us.
Very helpful agent problem solved…
Very helpful agent problem solved easily today which in today’s world is a miracle as so many using call centres make it impossible and stressful. Today all very straightforward to solve the problem👍🏽thank you
Very easy to contact and settled very…
Very easy to contact and settled very quicky
Such a quick response and settlement
Such a quick response and settlement, highly recommend company 10/10 👍🏼
Only received 59% of my expenditure
Only received 59% of my expenditure, therefore disappointed
Tiny chip on edge of car roof.
Tiny chip on edge of car roof.
Thought I was covered with my scratch and dent cover.
After a 3 day cumbersome process of Davies asking for lots of info only to conclude the repair not covered as damage on the edge of the roof.
All they had to do was check the photo from off to conclude this.
Pathetic and worthless insurance.
Avoid!
I had a bad accident 6 weeks before my…
I had a bad accident 6 weeks before my vacation and ended up in hospital for a long time having a very complicated operation. We did the claim on line . After a week they requested some more paperwork which we sent to them. After another week they settled the claim. It was all very straightforward. I have no complaints at all.
Mohammed was polite and efficient
I spoke with Mohammed who was very…
I spoke with Mohammed who was very helpful polite and sorted everything quickly
Thank you
Arlene
Missed Port Claim
As a result of a missed port during a recent cruise, my friend & I submitted claims with Staysure via the Davies Group. Both of our claims were settled easily and with no fuss. I should like to thank Zaid Patel for dealing with the matter in an amazingly speedy manner.
Michelle with whom I dealt with was…
Michelle with whom I dealt with was super efficient and arranged for my replacement tumble dryer in record time for which I am very grateful.
Gave accurate information about the…
Gave accurate information about the claim, so was settled quickly.
Very happy with the response and…
Very happy with the response and outcome. Took about 3-4 weeks all in all but can't complain too much about it.
Nova…
The claim was handled very quickly and was very easy to do i did it all online which made it easier for me
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.








