Davies Group Ltd Reviews 

Well handled and prompt but alas didn't get what I expected. Thank you anyway

Really good and quick service. I was paid out for my irreparable phone within two days at a really fair market price.

Simple missed port claim. We provided cruise invoice, stamped boarding passes and letter from P&O which allowed the claim to be processed and approved for payment in a few days. Very pleased with service and outcome.

AVOID AT ALL COSTS
AVOID AT ALL COSTS!

Made a claim on my cover in 2024 and am still receiving pathetic excuses years later.

I allowed their investigator to visit my home to conduct a recorded interview, and the investigator stated I was entitled to the payout over a year ago, but they still won't pay me.

Claim reference: 2895411

NEVER USE DAVIES GROUP FOR ANYTHING

After the initial complication of the actual claim form having an error on at Q10c. Once submitted and one contact telephone call required with a claims specialist, who was very professional and supportive, willing to spend time going through documents provided, my claim was settled very quick.

I would never recommend this insurance provider to anyone. They have been an absolute nightmare to deal with.

Even a straightforward claim takes around 30 days to process. During that time, important documents and statements can expire, leaving you without reimbursement. On top of that, it regularly takes them at least a week just to respond to a simple message.

What has been most frustrating is that the way they handled my claim did not even appear to follow the terms of my own insurance policy.

Overall, the claims process has been unnecessarily slow, stressful, and deeply disappointing. If you have a choice, I would strongly recommend staying away and choosing a different insurance provider.

Almost a first for me. A straightforward process for an insurance Claim and a rapid settlement within 3 weeks. I will be renewing by annual health insurance.

AVOID AT ALL COSTS!

Made a claim on my cover in 2024 and am still receiving pathetic excuses years later.

I allowed their investigator to visit my home to conduct a recorded interview, and the investigator stated I was entitled to the payout over a year ago, but they still won't pay me.

Claim reference: 2895411

NEVER USE DAVIES GROUP FOR ANYTHING

I fell damaging my ankle, rang Staysure my insurance who gave me a number to call in Canada. I said I was going to hospital, which he said would be covered along with initial examination and treatment.
It turned out to be fractured after an x-ray, treatment from the doctor was to wear a boot.
On my return from Canada I filled the form in and received the money into my bank account two days later.

Simply claim process & swift payout! :-)

Staff nice and helpful but a lot of back and forth before we got to what information they actually needed to proceed with the claim.

Reece was very helpful. It only took a few minutes to order my replacement appliance.

Quick and efficient, with prompt payment of the full
Claim.

Overall, I found the service disappointing. It took multiple attempts to get a response via email, and communication was poor throughout the process. My claim was handled by different people, which meant I often had to repeat information and there was no clear point of contact.

I also had to keep chasing for updates, and it took over a week just to receive the details of where I could take my car to have the scratch repaired. The lack of timely communication and coordination made what should have been a straightforward claim much more frustrating than it needed to be.

I was also asked to send personal information via email, which I found completely unacceptable given the sensitive nature of the information. I would have expected a more secure method of sharing personal details.

Overall, there is significant room for improvement in terms of communication, responsiveness, consistency, and data security.

Got an operator who went out his way to make things difficult, then I got a woman operator and she was on the ball and knew what she was talking about.

Our claim was dealt with quickly. Contacting staff on the telephone was easy and they were very helpful.

I spoke to both Reece and Will. Both were amazingly helpful. Took time to go through stuff with me and really helped me out of a fog of confusion. Brilliant service generously provided. I am grateful.

Put claim in Friday and all been agreed today . Advisors very polite and courteous. Happy with payout