Davies Group Ltd Reviews 

The Davies Group were extremely helpful with my claim. No complaints received all my money with in the month.

Very helpful and understanding . responded extremely quickly to process my claim and reach a satisfactory conclusion.

Good clear information and guidance from both Mohammad and Adam when enquiring about a replacement product (washing machine)

submitted claim friday cheque in bank following friday

As I've already said, I couldn't claim on your portal as it wouldn't work so after a frustrating call with your offices who emailed me a claim form, I had to print off several sheets and mail them with all my receipts and documentation. Then I only received 87% of my claim with no explanation. Why would anyone use your services after that!

Excellent service, straightforward and professional in my hole in one claim wld recommend

He’s an amazing and polite person very experienced and knowledgeable

Great service

Speedy and fair resolution.
Informative and timely.
Cannot say fairer than that.

As some others have said. The communication from this company is extremely poor , we submitted a water leak claim in January ,and it’s been delay after delay with no explanation .
numerous e mails not replied to.
Phone calls go directly to voice mail and are never replied to
And rarely are we informed of how and when they plan to rectify our kitchen

Claim form easy to fill in. Easy to attach documents.
Claim dealt with very quickly with no hassle.

After having issues making a claim, Stephen was very helpful and sorted out my issue quickly and efficiently

Reece was very helpful, he answered very promptly. We were able to sort out another fridge freezer and it is one less think to worry about.

I am currently assisting a family member with a claim, and this has been one of the most frustrating experiences I have had dealing with a company that describes itself as a professional organisation.

Over the course of the claim, we have dealt with three different claim handlers. Each has made assurances that the matter would be progressed, yet those assurances have repeatedly failed to materialise.

On 24 June, we were told that the claim had been reviewed in its entirety, that settlement figures had been prepared, and that management approval was being sought before a formal proposal could be issued. More than two weeks later, despite a further seven emails chasing an update, we have received no response whatsoever.

The lack of communication has been unacceptable. Emails are routinely ignored for weeks at a time, and obtaining even the simplest update has become an exhausting exercise in repeatedly chasing the company.

The problems do not end there. We have also contacted the management team and customer care in an attempt to resolve matters. Those emails have either been ignored or have produced no meaningful response.

Delays can happen, but ignoring customers is a choice. Based on our experience, communication has been poor, promises have not been kept, and the overall level of customer service has been extremely disappointing.

I sincerely hope no one else has to go through the same experience.

Quick payout. Fairly easy to complete claim. No hassle that we have been expecting from insurance. Good clear instructions

Efficient understanding helpful and delightful staff in an unforeseen trying and tested situation and circumstance

Super company, claims dealt with quickly with no stress involved. I highly recommend Davies Group

They don't make clear what documentation they want at the outset. Every time they require more documentation they take 5 days to reply. They pay lower amount than claimed on incorrect assumptions leaving the claimant to contact them again.

Sorted out my cruise missed port claim quickly.