Debenhams Travelinsurance Reviews 

Debenhams travel insurance is a complete scam! As lots of people here are discovering they basically cover you for nothing! For what is meant to be a reputable high-street brand they are selling an absolute con!

I had the highest level of cover, on an annual policy, booked far in advance of any COVID-19 stuff. My holiday, like many others, had to be cancelled and was basically given a blanket no from Debenhams as they don't cover 'action by any government'. This means that if the FCO advise against travel you are not covered, and if you were to travel in those circumstances you're not covered. Absolute waste of money, and now left out of pocket because of them.

Will never use them again, and I recommend everyone else to say clear.

Shockingly bad, travel insurance is for cover for circumstances that crop up either medical or otherwise that are beyond your control. In my situation I needed their help for a cancellation and they have said now I’m not covered sorry tough luck but the very reason you bought travel insurance is now not covered! I’m so upset with this whole situation they take money to cover you and set out the cover in writing and when you need to make a claim they seem to know what it says in the terms and condition but interpretation their own words in their favour. Do not! Please PLEASE get travel insurance with them as what you read in their terms is interpreted ALWAYS! in their favour not in mine. I discovered that the simple words that you are covered for cancellations and medical emergency needs while abroad has multiple pages of caveats to protect them and give them reason not to pay out. Please I beg you I can’t stress it enough Please don’t give them the trust of a purchase and yes I know they will find some way of having this review removed as they are like that they don’t want people knowing the truth!

I booked a single trip insurance policy with Debenhams travel insurance was due to fly out on 25/4/2020 for one week but the trip was cancelled.
I tried to contact them regarding reimbursing me the £46.26 but was told they would have to refer my enquiry to the underwriters.
I never claimed regarding my trip I only want my money back for the policy that was not activated.
It took ages to get through could not email them .
They are holding my money unlawfully.
Don’t use this company ever.

My partner took out insurance in January and did not receive confirmation DAM16383248 We have tried to call and have emailed at least 8 times and not heard anything. Now she's fed up. You took the money out of the bank straight away. She has not received her voucher either. We have emailed demanding her money back now as you have ignored all emails and quite frankly don't want your insurance now. Please refund within the next 30 days.

I have to say, we are exceptionally happy with Debenhams Travel Insurance. It was a slow start at the beginning getting through to them but since then, we quickly received the claim forms, got them completed and signed by the doctor, sent them in via email, within a day we received notice that they had received them, within 7 working days we had notice that the department had accepted them and just needed final confirmation. We got that within another seven working days along with the financial breakdown, and received money in our bank the very next day.
The payment was exactly what we expected so the insurer did not try doing deductions for this that and the other.
WELL DONE DEBENHAMS TRAVEL INSURANCE, in such terrible times and no doubt, in a very very busy period for you.

How are people getting through to this company?iv tried numerous times now to no avail. Is it actually a scam?

Premium policy - useless covers nothing

Annual policy and bought the top level of cover they provide as we were planning on going to America

Insurance purchased and trip booked and I developed a serious back problem 2 months prior to trip, advisor said not covered as not declared, I said was a recent problem, advisor said I had to declare it, do I fully declared it then advisor said not covered as waiting for treatment!

Luckily BA and Hotels.com far superior and they fully refunded

Don’t waste your money useless policy and have and auto renew so make sure you cancel before they rip you off again

I have got to say this is the worst travel insurance product I have had in 30 years. They are refusing to pay out on a calim blaming COVID-19. My trip was a ski trip to France and we were forced to return to the UK after a day on Sunday 15th March 2020 after the French Government took the surprise decision to close all ski resorts and ask tourists to leave the country. We had been checking all government guidelines up to leaving on the Eurostar on Saturday 14th and not a hint that this would occur - otherwise we would not have travelled. Then Eurostar cancelled all return trains back to the UK - so we were forced to buy flights back through Easy Jet from Geneva on Monday 16th March. I got the same canned response as the person below "Curtailment was only accepted as a result of "death, injury or illness of you, a travelling compoanion or close relative. Your requirement for Jury Service Duty or being called as a witness in a court of law." They then even said that we fell under the clause of "coming home eraly due to fear of an epidemic, pandemic, infection or allergic reaction" - which was not the case at all - we were told to leave by the French Government and Had to do so - simple as. This was a Winter Sports holidayand so was the insurance level of cover, and so the fact we could not ski at all surely qualifies us to claim, the same as lack of snow would. The funny thing was that we did the right thing and got out as instructed and can not make a claim - but if one of us had been injured we would be covered. A total scam and they were happy to take the money the week before when I booked the policy.

Took loads of calls and hanging on to finally be told my wife’s curtailment of trip to Spain a couple of weeks ago is not covered. We would have been covered if she needed to return for jury service!
What a joke. Cannot recommend and will not be renewing.

I had travel insurance booked for a trip to Dubai today. But as my flights were cancelled due to the current pandemic I called them, did not have to wait long on the phone, they cancelled my insurance and said I can have a full refund as I had earlier emailed in the month with no reply explaining my cancellations. They apologised for not replying to this due to a high volume of emails (understandably) and said i will get a full refund. Great service. Lovely people on the phone too!

All I wanted to do was phone them to change my date of birth. I received an email saying someone would have be happy to help me by phone on this matter, operators took ages to answer, spoke TERRIBLE English and couldn't find the reference number. Couldn't explain why she couldn’t change it. I really got the feeling she was trying to keep me on the phone to steal my money ( 70p for a single minute) . I spent more money to speak with the operator than the actual money spent to buy the policy. USELESS service. Scam. Please don’t make my mistake and look and others Travel insurance companies.

Amazed to find when needing to claim that only outward journey is covered. 'Gold' cover = no cover for flight cancellations, 26hr delay, accommodation, food, nothing. Also watch out as in small print will not cover you if you have used any airmails in booking.
Utterly worthless.

I have just purchased euros via Debenhams. Noted for the frist time that they are offering 20% off Travel Insurance via Rock Insurance. Got a quote. Thought I would check out Rock to see how they dealt with customers if they have a problem and have to make a claim. I am horrified to see the ratings given by customers. I think Debenhams need to have a look at this and potential review how they deal with on this. Debenhams may get a bad name for not taking action. Decided to pay more and go with another company for safety and peace of mind.

Absolutely awful! Always used them and then had to actually make a claim when I became unwell abroad. They did not help at all, constantly on hold and unable to speak with someone and then refused to cover all costs. Please do not use them just incase you actually need to make a claim.

Always use Debenhams Travel Insurance as they are good value & any claims are professionally dealt with quickly. I cannot fault them.

Do not buy this product I have always used Debenhams travel insurance However I have never had to make a claim until yesterday I have called the given number 62 times the call is either dropped or sends you to voicemail I have left numerous voicemails however nobody has returned my call I have also spoke to Debenhams customer service who can not help other than give you the numbers I already have and the email addresses I have already sent emails to they told me to contact Rock insurance so 3 calls later to a call centre I am told they only sell policies and can’t take claims ...conclusion great insurance on paper however you can not make a claim avoid at all costs

Please be aware this company will take your holiday insurance annually without contact or consent.

Last jan 2019 i Paid £80 for world travel insurance through debenhams for the year, i always request not to auto renew (been caught out before in the past with cancellation charges for a auto)
But Today, i noticed ive had £116 taken from my account, ive rang my bank to cancel and refund me, they've agreed to do this as its not a authorised payment..

Nor Debenhams or Rock insurance haven't provided me a letter or email to inform me of any payment due. not that there should be as i opted out.

look at the other reviews, its not a one off!!!!!

avoid avoid avoid....

Took out a joint annual european policy through Moneysupermarket. Shortly before our holiday I was diagnosed with high blood pressure. Rang Debenhams to tell them expecting to pay a surcharge. Instead I was told by a cocky little s*d that because we had taken out a 'cheepy' policy it can't be amended and we should take out a 'proper' policy thru them direct. Now stuck with a worthless policy. I won't be touching Debenhams again under any circumstances.

Having read the reviews I was somewhat concerned as I needed to make my first ever holiday insurance claim.
Well all I can say is 5* from my experience.
Simple process submitting the required documents, kept informed all the way and my claim not a small one was a few £000’s has been settled and paid into my bank in just over 3 weeks.

Relatives took out Debenhams Gold thinking this would cover all their specific requirements. AFTER booking the holiday and taking out the policy, they discovered she was pregnant and would be going to an area where the zika virus is prevalent. As she is in the first trimester, the official advice is not to travel to these areas - why would she not get a full refund from having to cancel her holiday? So far this has been the case but the matter has been referred to the Ombudsman so hopefully Debenhams insurance will be brought to rights and hopefully before the stress has any adverse effects on the pregnancy.