Canassistance Reviews 

Attente de plus d’une heure et pas de réponse. Tout ça alors que j’ai déjà un no de dossier fournit par Canassistance qui m’a demandé de les appeler pour qu’ils m’envoient ce formulaire à la fin de mon traitement. Et bien évidemment, aucun clavardage offert. Dommage qu’il n’y ait pas la possibilité de noter 0.

Two weeks after I submitted all of the requested forms online, I received notification that my Trip Cancellation claim had been completed. Two days later the total claimed amount was deposited into my bank account. Was pleasantly surprised at how quick the process was.

Waited 3 hours on hold to clarify the confusing forms for an online claim and gave up.

the wife had care Jan7 2025, I am getting notices that I owe money, this is the 4th time I have contacted can assistance each time its at least 1 hour wait last two times over an hour. the one time some answered me they would take care of it. well over 1 month ago. still getting nasty letters from the hospital. this is the worst company I've had to deal with. On hold now for over 1/2 hour this is unacceptable I hope green shield fires them. ps your calendar wouldn't let me put in the date which is 2025 01 07

I would leave zero stars if possible. Absolutely the worst customer service I've ever experienced. What a terrible company. Avoid if possible. I'm stuck since my main provider sub contracts my travel service through this joke of a company.

I am a policyholder who has already submitted all necessary claim documentation and even used their online link to add documents. Despite fulfilling my obligations, it is impossible to get a status update.Frontline phone support is a complete failure. On my first follow-up call, I waited 1 hour and 10 minutes on hold. On my second attempt, I waited another 50 minutes. I then reached out directly to Medavie Blue Cross, where an agent attempted to transfer me back into the queue. I spent another 20 minutes on hold knowing it was a dead end before finally hanging up.I have wasted 2 hours and 20 minutes in total trapped in inactive phone queues across multiple months with zero resolution. Forcing paying customers into an endless loop to avoid addressing valid travel claims is an unacceptable business practice. I have escalated this matter directly to corporate compliance, and Quebec residents should know that a formal complaint to the AMF is the only way to get a response.

We filed a claim with CanAssistance, who settles claims through our Blue Cross.
If you have a choice, do not use this company. They misplace documents, give false information, and I'm wondering if they try to not pay with unreasonable requests. Over a year and a half after an initial claim, this company is now asking for proof of travel with a ticket or receipt, after being told multiple times this claim was finally paid...that is after multiple collection agencies in the US came after us because CanAssistance did not pay our bills. We submitted this proof of travel on our first submission. Luckily I had the boarding passes in my Apple wallet.
Bottom line...do not use this company. They are at best incompetent, and at worst dishonest. We're not sure which of these descriptions is best fitting for them. But after being told a claim was finally settled, in July 2025, they have come back for more requests of information.

The communication is almost nonexistent. It’s been three months and I’m going to be sent to collections. I called them. It was a 4 hour wait on the phone. The lady on the phone sounds like she’s either drunk or was sleeping. I have anxiety about going into collection for no reason and she just tells me just don’t pay it. I just wanted to pay it and get it over with. There’s no way you should have to feel like that with an insurance company. It’s like you were a bother to them. We are not a bother when we’re paying the premiums. If I could give them a zero, I would the absolute worst company ever they don’t care at all don’t waste your money. They keep asking for paperwork . How much do they need !

Don't answer phone or complete claims in stated amount of time. Make it so hard, just expecting you to go away because it is too maddening to file, discuss and follow-up a claim. Also if you are travelling overseas they were extremely hard to get in touch with at the time of a serious injury.

My wife has out of country insurance as a retirement benefit. It was a fine benefit until it was farmed out to canassistance. To make it brief, we cannot find anything good to state about canassistance. My wife received excellent help at a hospital in the USA. She needed many tests to determine the extent of her illness. After long discussion and advice from the doctors we decided to end our vacation and headed home. It saved canassistance many thousands in follow-up treatment. I paid for all medications and was paid back a few months later. I just received yet another statement from the hospital. In seven months they have received no payment and the total is only a few thousand dollars. Canassistance is short-changing the former employer and the selfless staff at the hospital. Canassistance claims they are working on it. The hospital was happy to hear from me and assured us that eventually thay would get paid but they are going to be carefull with the next patient that presents a canassistance card!!! Too bad they cannot get a more negative rating. Please be warned!!!

Called them before seeing a dentist for an emergency (part of tooth fell out while eating), got assurances that the claim process is straightforward. Then came the time to file a claim. They responded back by requiring that I obtain many more documents from the dentist (not mentioned during my first call), and of course by that time I had already left the city and it was impossible to come back without changing all my travel plans.

I have paid for Insurance from Blue Medavie for 6 years for travel insurance. All of a sudden Can Assistance deny a claim saying I have only 60 days of coverage. I can clearly see and have not changed anything about my policy. Try and prove this!!!!! Blue Medavie are their partner and Can Assistance does nothing. What do older people do when they are away and have serious issues? I am on the line right now to cancell my travel insurance with Medavie because they have a terrible partner and complete incompetence. They obviously do not share a proper database this should be straight forward. The interesting thing is they approved a claim 2 days before my 90 days ended and was travelling home but will not within 72 days!!! The hold times, the verify who I am. I pay 200.00 a month for coverage. This is not worth it.

A joke ? Definitely a joke and even not far from being a fraud. I filled the claim form providing all required documents with expenses original receipts.

Almost 5 weeks after submitting the form I receive a request to provide the Master Card statement supporting the receipts.

The statement was sent and they refuse the claim stating that the statement is not the way to go but need receipts!!!!!!

Either a fraud or incompetent or both.

Had I known trying to file a claim would be so challenging, i would have reconsidered using Blue Cross which uses Can'tAssistance as their claims processor!!!
The amount of paperwork to get a reimbursement for an Uber claim to get from one airport to another after an airport shut down has been ridiculous!!! and still no decision!
And forget trying to speak to someone on the phone...at least 30 minutes on hold to get someone who then transferred me to a claims person and another 90 min hold

I would give this a zero if I could. Terrible customer service since you cannot reach anyone. Was on hold for hours and gave up. The person who wrote my medical problem so I could see a doctor wrote something completely wrong ( and scary) and therefore the clinic would not accept my papers. had to pay in cash and then trying to claim it back was impossible. Horrible!!!

Trying to actually buy from them but was on hold over an hour and then the agent dropped my call (tho had my number but didn’t call me back). This coupled with the rotten reviews tells me to run not walk away!

J’ai été gravement malade lors d’un voyage dans mon pays, le Bénin. J’ai contacté mon assureur, Croix Bleue, qui m’a redirigé vers CanAssistance. Malgré plusieurs tentatives, je n’ai pas réussi à les joindre.
J’ai donc dû assumer l’ensemble des frais médicaux sur place. À mon retour, j’ai soumis une demande de remboursement, qui a malheureusement été refusée.
L’agent ayant analysé mon dossier semble avoir évalué la situation comme si le système de santé au Bénin était comparable à celui du Canada, ce qui ne reflète pas la réalité. Les motifs de refus évoqués me paraissent incohérents et difficilement justifiables.
Depuis, j’ai tenté à trois reprises de contacter le service de contestation. Chaque fois, mon appel est transféré vers un service indisponible, et se termine après plus d’une heure d’attente.

What a joke Can Assistance is! Who runs this gong show of a company. Notice that this is the only place to voice a complaint? Zero support. Moms in Mexico hospital. Took eight days to have claim approved. Thick French accents to add to communication breakdown.Emails go unanswered. Nurses Anne and Melissa from medical team don’t follow through with promise to send update email or return phone call. Lies that hospital is dropping the ball. Over 100 hours waiting on hold and now twelve days later getting call disconnected. Sask Blue Cross zero help. Ellizabelle claim officer hangs up on me. What has our country turned into??? DO NOT USE THIS COMPANY. You could die waiting for them.

After ending up with an ear infection due to water infiltration in Dominican Republic I contacted Blue Cross Can Assistance to ask them if I could go to a clinic to have it cleaned and get antibiotics but after 4 days and 3 emails asking the same questions over and over without giving me any positive response I've just forgot about it and took my plane hoping everything would be ok. Worst service ever.