Debenhams Travelinsurance Reviews 

Took out travel insurance with them for the 2nd time. Didn't get my gift card, so after about 6 months I contacted them and a new gift card was emailed to me immediately.
Thankfully I haven't had to claim on the insurance so can't comment on that.

AVOID AVOID AVOID! (Debenhams use ‘Global Response’ for their insurance and we had taken out the ‘gold’ policy) I was rushed to hospital in an ambulance and because i “failed to let them know” that my bill would be more than £500 (obviously unable to do so in my condition) they are now refusing to pay out any cover and i have to pay the hospital fees of OVER £4000 myself! Save yourself the cost of the insurance ABSOLUTE WASTE OF TIME!

I wish I read these reviews before I purchased. Debenhams promise a gift card within 60 working days of taking out a policy. I took my policy out on 22 Jan. It is now 8 July. Contacted them three times and still no gift card.

I purchased a travel policy through a comparison website with Debenhams. The excess quoted was £99. I went through automatically to the Debs site. Purchased policy get the documents automatically. On them the excess was £150. No warning no beware. They just increased it and never informed me. Next day rang to query, in a queue, then cut off by the operator. Then called back queued, really poor attitude from the operator when I got through. They confirmed excess was £150 and I had been misled. I cancelled policy on the spot. Dread to think what it would be like if I had to claim. Check your excess is what was quoted. Dodged a bullet here!

DO NOT BUY TRAVEL INSURANCE WITH DEBENHAMS. I travelled to barcelona and all of my belongings were stoleln! I went to the police station and reported the theft and I was stranded in barcelona alone for nearly 24 hours as my passport was one of the items taken. I had to travel to the embassy to get an emergency travel doccument to be able to travel home. The cost of the journey to the embassy is covered under the policy but your travel back to the airport is not which makes no sense.It has taken months and months to get a settlement and my items were massively undervalued. including a £470 purse which they decided to give me £130 for which makes it impossible to replace. the item has a lifetime guarantee and any issues will be repaired by the manufacturer which makes the items value the same as the cost price. The cost has in fact risen to £510 to buy new. My understanding of the reason for having insurance is to cover your belongings in case of an unfortunate event of loss, theft or damage and giving you the peace of mind to be able to replace your belongings. Debenhams insurance believes they can give you the smallest amount possible making it impossible to replace your items. They have made a nightmare experience even worse!

I had a really bad experience with my travel insurance. I had 2 claims one for my onward journey baggage delay and other one for the return flight cancellation.
Both the claims were rejected.
1st one they said they were unable to calculate the loss and hence cannot be processed. And 2nd they said return journey flight delays are not included in the policy document.
I would say stay away from this insurance company.

I took out this policy for my Ski holiday in January and had an accident that resulted in a small medical and damaged baggage claim. I made this claim in January, they took 5 months to settle it.

The settlement was insulting due to their completely unrepresentative depreciation table whereby they say that equipment over 97 months old is deemed to have depreciated by 90%. They do not publish this table in their policy summary document and this is where they deceive their customers. If this table was published in the transparent manner that insurance companies must operate then no one would take out their terrible product.

My advice is to avoid this company, their policy is not worth it.

Don't even embark on expecting the free vouchers they lure you into when buying travel insurance with them. 60 WORKING days turns into 70 and so on.
Poor response to emails and a don't care attitude. Oh, and don't expect Debenhams to get involved. - they clearly wipe their hands albeit it's their name that gets tarnished.
Doubt if I'll renew my annual policy with this company next year !

Do not use these people, we paid well over £150 for one years cover for two adults. Then our summer holiday flight was cancelled and we got away eventually 18 hours later, having to use hotel accommodation overnight. This company global response who debenhams use contacted us after our claim to state they only pay £25 compensation after 24 hours delay, and as our flight was only delayed 18 hours we were entitled to nothing not even a cup of tea. Be very very aware of global response read the small print.

I purchased this travel insurance after getting my travel money from Debenhams and seeing that it had a good star rating from defaqto. I only paid for a weeks insurance for my skiing trip. The last day of my trip i was picked up at 7.20 am from my accommodation to get to the airport for a 12.05 pm flight. The journey roughly takes 2 hours to 2 and half hours, so we had enough time to get there. It started snowing on the way to the airport and it seemed the driver was in a bit of a rush to get us there. The driver eventual lost control of their vehicle and crashed their car into the central reservation and totally making it undrivable at the time. This caused us to not make our flight on time due to this crash. This meant getting to the airport late and trying to get a new flight. I contacted Debenhams travel insurance a couple of times, first time they put the phone down on me because they apparently couldn't find my policy, even after giving them my policy number. Second time i eventual got through and i was deeply shocked when i found out my policy doesn't actually cover me for travel back to the UK which is odd in my opinion as i thought travel insurance was supposed to cover you for travel. So now i'm out of pocket from paying for a new flight back home due to a car accident and bad weather which was not my fault and a useless policy which does not cover me! I would not recommend using Debenhams Travel insurance and the customer care is appalling. There are plenty better travel insurance companies to go with. Stay well clear of Debenhams Travel insurance at all cost.