Debt Recovery Plus Reviews 

This debt recovery company acts on behalf of Parking Collection Services (PCS), and my overall experience has been extremely frustrating.

There is no proper customer service or direct telephone line to speak with someone about your case. The only contact numbers available are automated payment lines, making it almost impossible to discuss a dispute or obtain assistance.

My PCN went through the appeal process, but I do not believe the decision properly considered the evidence I submitted. After my appeal was rejected, the charge increased from £60 to £100. In many parking cases, motorists are given the opportunity to pay the original amount for a limited period after an unsuccessful appeal. In my case, the charge increased immediately, which I found unfair and unreasonable.

What is even more disappointing is the lack of communication. I raised concerns with the British Parking Association and also sent several emails to Parking Collection Services requesting clarification, but I received no meaningful response.

Rather than engaging with customers and responding to legitimate queries, the matter was simply referred to debt recovery. This gives the impression that recovering payment is prioritised over resolving disputes in a fair and transparent manner.

Overall, this has been a very poor experience. I would expect companies operating in the private parking sector to provide accessible customer service, respond to correspondence within a reasonable timeframe, and deal with appeals and complaints professionally and fairly.

I have to call twice today on hold 10minutes no reply they are chasing a debt for parking for Standsted airport which was paid on the day. I did call Standard parking a manager was meant to call me back within 72 hours instead received a letter from these guys

My experience with Debt Recovery Plus has been extremely frustrating.

While I understand the role of debt recovery companies, I found the process to be heavily focused on demanding payment rather than helping to resolve the underlying dispute.

In my case, I genuinely believed that payment had been attempted at the parking machine, yet there was no practical opportunity to discuss the circumstances with DRP or provide evidence before receiving repeated demands. Instead, I was directed back and forth between the parking operator and the debt recovery company, making it unnecessarily difficult to resolve the issue.

The volume and tone of the correspondence created significant stress, particularly where there was a genuine dispute about whether a payment had failed due to a technical issue rather than deliberate non-payment.

I would have appreciated a more transparent process, clearer communication, and a genuine willingness to assist customers in resolving disputed cases before escalating recovery action.

The call handler was very good - no issues. However I keep getting chased letters for a charge which has been cancelled. Call handler quickly verified this and has promised to update their systems. I live in hope

Was really helpful from the start and sorted everything out in less the 10 min

So these scumbags emailed this evening telling me that the non payment of the parking charge has gone from £60 to £170, then it will rise to £280. Where is the justification for being 15 minutes outside of the free parking at 6PM? It's complete and utter greed. The parking meter doesn't even work past 6PM. Take me to court you jerks, I will fight you greedy scumbags all the way. Does Ingoldmells want people to visit their town, because it's put me off ever visiting again.

My call to the service was handled by Emma L'Estrange, and I'd like to thank her for her kind approach and efficient service. Sometimes you make a significant difference to someone's day without even knowing it, and that's exactly what Emma did today. Thank you

tried to pay my scheduled installment online today, but my antivirus software (TotalAV) completely blocked their payment portal (payments.debtrecoveryplus.co.uk), warning me of a critical threat regarding malicious activity and potential data theft.

When I went onto their live chat to report this and try to find a safe way to settle the balance online, the agent (Leigh) completely dismissed the security warning, falsely claimed they "don't have an email address" for correspondence, and then abruptly closed the chat on me.

When I emailed their complaints team directly to resolve the issue and protect my data, they tried to deflect responsibility by sending an automated message telling me to use an online form instead of dealing with a major security complaint. They expect consumers to compromise their financial data on a flagged website rather than fixing their own IT infrastructure. Completely unprofessional, hostile customer service, and a total lack of data safety compliance. Avoid.

Racheal was really good and communicated well during our phone call.

I used Manchester Airport Station Drop-off where you need to pay online by midnight tomorrow (no more option to pay on exit). I forgot I need to make a payment as soon as I left the airport. By the time I remembered the deadline has passed.

I finally received a latter this week (almost 2 months later) saying that I have failed to respond to previous letter.

THERE HAVE BEEN NO PREVIOUS LETTERS!

I now have no option but to pay £170, as they have given me 3 days to pay and no option to query.

I had been incorrectly charged for a fine by APCOA. When I called DRP I spoke to a guy who was not very helpful. I ended up having to call again and Kiren dealt with my case. She provided me a contact email, informed me of the process and kept me up to date. Very grateful to her for sorting this for me!

Great service. Sorted by a phone call which did not take long to go through.

After a very awful first call with another advisor, I was dubious about ringing again. But today I spoke with Rachael who was fantastic, really helped me out, advised everything I needed, and rang back when needed, she was super helpful, very knowledgeable, sorted my issue and hopefully will be able to help further.

This company handled my case very thoroughly and I have to say that Telephone negotiator Rachael Ward was very efficient and was very polite and courteous to me at all times.
Kathleen Arton

Owning a vehicle rental company running hundreds of vehicles we receive many debt recovery letters due to PCN's/speeding fines. Dealing with Carlos & Monica @ DRP was easy, they put the case on hold whilst I gathered evidence from the DVLA and dealt with me in a professional manner. There are a lot of other debt recovery businesses that could learn a lot from DRP & their team!!

Mike listened to my explanation and after an email exchange he has helped me. Thank you

After being told from the first adviser they was nothing she could do to help me this was Amanda Taylor, Graham nuttall, told me of course I can help and sorted out my problem very quickly and so professional and it completely made my day and took the stress away from me. Thankyou so much

Following one or ywo fruitless attempts,Rachel Ward finally solved my issue

Not Willing to solve any issues ather than taking your money away
We have collected loads from pak foods Burton on trent 5am on the morning
And sending us parking charges of £170
For doing our jobs on them site
Could you please explain how we collect without being able to come to the site

Tyler took the time to help with our enquiry. Obviously we was not happy with having received a ticket but he did his upwrite best to sort out the situation in a professional and emphatically. Nice to actually speak with someone whom takes the time, responds immediately and everything sorted in a few hours. Many thanks Tyler.