deVOL Kitchens Reviews 

Over the last year we have purchased lots of different bits for our kitchen including the gorgeous Heirloom Gaselier light, the exquisite Ionian tap and plenty of knobs, light switches, and power sockets etc. We are completely over the moon with the quality of the pieces. They have made our shaker kitchen exactly how we had dreamed. We get so many positive comments from people who visit the house.

What has made the deVOL experience so much more special is the exceptional customer service we have received from Libby. She guided us from start to finish with our orders ensuring we received exactly what we wanted. She went out of her way to ensure our knobs matched and even arranged to have some swapped to a more similar shade. Nothing has been too much trouble. Her after sales support has been so much appreciated when I recently needed some advice regarding cleaning our tap (thanks again Libby!!!). She is such a valuable part of deVOL and has meant that the whole experience has been perfect. Thank you Libby and thank you deVOL for helping us achieve our dream kitchen.

I don't know how you can fault DeVol. Wonderful experience throughout and amazing finished product. Do not hesitate!

DeVOL kitchens are simply exquisite — a true reflection of quintessential English charm and craftsmanship.

A special mention must go to Georgina Wrench, who has been remarkably helpful and professional throughout. She is, without question, a tremendous asset to the deVOL team.

It’s been a pleasure thus far, and I very much look forward to what’s to come.

Soloman

I recently dipped my first toes into the world of deVol .. I’ve had their stuff in my kichen and hardware porn files for a long time now .. but recently purchased some light switches , heirloom brass and hope to follow up soon with some light fittings .. kitchen would be great but all the more difficult now in France .. but it is possible !

Anyway back to my purchase .. didn’t go 100% as one of the items didn’t arrive as expected but made contact with the very very helpful Liberty who has been a dream advocate for anyone wanting to understand how to handle customer service and after sales and made the whole process so effortless. Now In possession of the replacement and now considering the next purchase .. but renovations first ! Thank you

Not only the most beautiful products but the best customer service. They went out of their way to help me when I discovered a crack in the marble of my washstand 4 months after it was delivered as I unwrapped it from its box following a delayed build.
I fully expected to get told that it was too late and there was nothing they could do but I was (very) pleasantly surprised. They rallied around and delivered a new marble top to me in 3 days, thus not holding up an already lagging build! It was the positivity and helpfulness I needed when the build was getting to that stage! Thank you to the team. When I look at the washstand it will forever make me happy 😊

deVol provided excellent customer service for my kitchen project from planning (including ensuring their inset doors could withstand Hawaiian tropical climate) to post shipment questions and support. The entire team was super responsive, helpful and professional. Their kitchen cabinets are beautiful, of top quality and materials and arrived from long ocean journey very well packaged and protected.

I’ve been a long-time admirer of DeVol Kitchens, and my recent purchase has only deepened my appreciation for the brand. I ordered a beautiful new sink, and unfortunately, it arrived damaged during transit. To my surprise and delight, DeVol took the initiative to ship a replacement immediately and arranged for the pickup of the damaged item—without me even needing to ask.

Their proactive and thoughtful customer service truly impressed me. It’s rare these days to experience a company that not only delivers exceptional craftsmanship but also shows genuine care for their clients. This experience made me feel even more confident in my decision to choose DeVol and reinforces why I’ve been such a loyal fan over the years.

Thank you, DeVol, for turning a small hiccup into a positive and memorable experience. Your commitment to quality and service stands out.

I ordered four Helen Stools and was very surprised at how quickly they came since they were shipped from the UK. They are so beautiful and very well made! Two of the seats had slight irregular shaped scratches so I contacted them about it and they quickly sent me replacements. Their customer service is outstanding. Liberty was so kind and responsive about sending out the replacement stools as well as sending a carrier to pick up the original stools. I've ordered pendent lights in the past and they are beautiful and very well made as well. I want to purchase their entire kitchen lineup as they are all so beautiful! I'm definitely a big fan of this company and will continue to order more products in the future!

Living up to their slogan ‘Simple Things, Beautifully made’, we fell in love with Devol’s kitchens and interior designs.
The detail in design and materials with simplicity at heart is so refreshing with their unique handmade approach to kitchens and interior accessories.

Visiting their showroom at Cotes Mill near Loughborough is quite a wonderful experience, an absolutely beautiful building and grounds all fitted and designed with their ethos at heart really submerses you in Devol’s world, delightful.
And to top it their customer service is next to none.

We’ve recently bought a small bit of furniture and accessories which have transformed our house, giving it that old world Devol feel. So if you can’t decide from their website / catalogue I highly recommend visiting their showroom for expert quality advice and a great experience, even for the smallest of accessories.

Can't fault deVol. Still love my kitchen 2 years on from when it was fitted. The after sales service is incredible (minor tweaks needed due to materials expanding/settling). All the staff are professional, polite, efficient and so knowledgeable. And the kitchen itself is beautiful and very well made. I wouldn't hesitate to recommend them to anyone.

We used the kitchen design service and Lucy was very helpful. We paid for this service as we are located outside of the UK. In the end didn't order the kitchen due to additional costs getting it outside the country, and instead only ordered a few of their products. Regardless the design service was completely worth the money spent as it was very helpful. All the people we dealt with were very professional and always quick to answer. All the products we ordered are also beautiful - I only wish all of the companies we worked with for our renovation were as good as Devol :)

The most brilliant, helpful and accommodating company I have dealt with - Sophie Roger was so patient and bent over backwards to deliver what we wanted. John Purcell in Production was also a delight to work with - we couldn’t be happier with the result - would highly recommend.

This deVOL Sebastian Cox Kitchen that Katie Alderson worked on for me is such a show stopper in my Clerkenwell apartment. Everyone says how amazing it is. I love it and am so pleased I "went for it" as it were. Katie was brilliant to work with. All in all, a very happy customer. Will recommend you to everyone.

We just had our devol kitchen installed a few weeks ago and its amazing. We chose Devol as we wanted someone to help design the great kitchen as we didn't really know what we were doing, and it was a great chose. We had 2, 2 hour face to face design meetings and then the kitchen was fitted about 2/3 months later, which gave us time to arrange builders, plumbers, electricians and a tiler to do the fitting. The actual kitchen fitting took 4 days and then the worktops were fitted 2 weeks after this. Everyone we met, the design team, project managers, kitchen fitters and stonemasons were all really friendly and professional!
This was the first kithchen building/design company we have ever worked with so we didn't know this before starting the process but Devol only fit the kitchen, you need to arrange plumbers, electricians and tilers yourself. The kitchen is really beautiful and we are really happy with it.

Beautiful high quality products and excellent customer service!

I first came across deVOL through television and was instantly head over heels in love—if I were to get a new kitchen, it had to be one like this!
Through their website, I was able to get an idea of the price range and then reached out via email to inquire about how planning works for international customers.
Quickly I received a response, and throughout the entire process—during which various team members were involved—the communication was consistently friendly and helpful.
I used a mood board to gather inspiration and prepare for my first meeting with my kitchen designer, Jessica, who designed a truly dream kitchen with great dedication, patience, and an eye on the budget.

As a customer on the mainland, I had to take care of certain things myself, such as installation, appliances, and the countertop. Of course, it would have been more convenient to get everything from one source, and coordinating everything wasn’t the easiest task. Advice: Since the construction style of English kitchens differs from that of German manufacturers, it is helpful to work with tradespeople who have some prior experience with this type of kitchen. While deVOL does provide extensive supporting materials, there were still a few unexpected challenges along the way. However, in the end, everything could be worked out and managed.

Once installed, the kitchen did not disappoint—it is absolutely stunning and truly something special, with great craftsmanship.
The painted finish, with its subtly visible brushstrokes, has a beautifully handcrafted look, and the brass fittings are not only eye-catching but also a pleasure to touch. I was initially unsure about how well I would adapt to the two-handle faucet at the sink, but it turned out to be no issue at all—the wheels are actually very comfortable to use.
One small downside is the ceramic sink, which, while gorgeous, has a completely flat bottom without any slope, meaning that water tends to pool slightly—something I hadn’t considered beforehand. In hindsight, I probably should have opted for a hand spray to make it easier to rinse away crumbs, but it’s not a big deal.

I also want to mention the green London Tiles, which are simply beautiful! To my eye, they feature four different shades of green, and before installation, we laid them out in advance to determine a sequence—just that process alone was a joy :) Each tile is slightly different, as they are handmade (and not all were exactly the same size, so we ended up skipping tile spacers during installation).

I’m so glad I took the plunge with this little adventure, and I absolutely love my new kitchen! Strangely enough, cooking in it really does feel completely different

The DeVol team was very welcoming from the first interaction and provided incredible guidance in both designing the layout of the kitchen and in selecting the smaller details. The service was excellent and any tweaks were accommodated with professionalism and detail wherever they were needed.
The quality of the cabinetry is excellent and it was delivered with great care, as well as with very clear and detailed instructions. The drawings provided throughout the process helped us plan ahead and to work with trades and fitters finish the job perfectly.

We have bought numerous things of devol and the experience has always been perfect. Recently our hot tap stopped working I contacted devol who assigned Cara to take care of the issue. Cara and the company helped me out no end. They had a new one shipped out with no cost what so ever within a couple of days from Perrin and Rowe. I couldnt recommend enough the level of customer service Cara and devol give to their customers.
Jamie Q.S

Exceptional Customer Service from Cara at deVOL!

I had an outstanding experience with deVOL Kitchens, thanks to Cara’s incredible customer service! She assisted me with my light fixture return, making the entire process smooth and hassle-free. From start to finish, she was professional, patient, and went above and beyond to ensure everything was handled efficiently.

It’s rare to come across such dedicated and customer-focused service, and I truly appreciate her prompt responses and attention to detail. Cara turned what could have been a stressful situation into a positive one. deVOL Kitchens is lucky to have her on their team!

I highly recommend Devol, and if you ever need assistance, I hope you get the pleasure of working with Cara!

Nicole

We could not be more impressed or grateful for the exceptional service we received from the team in Devol in relation to the kitchen, pantry and utility room in our new build in Norfolk. Josie’s design was immaculate and she was always available to provide advice and counsel. John managed the overall project superbly and was hugely professional and responsive at every step. The installation team were brilliant - charming, respectful and so experienced. We would not hesitate to recommend Devol or use the team again (which we will do). Aly & Ronan O’Sullivan, Heydon