I had a really positive experience buying my new sofa. Thomas was extremely helpful, friendly and knowledgeable, and took the time to understand exactly what I was looking for without being pushy. He... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Staff gave sufficient time to wander and test out what we were looking for. I think the staff members name was Thomas, but he was brilliant. Diplomatic, realistic, humorous. He had the sofa we were lo... Toon meer
Bedrijf heeft geantwoord
Kerri was fantastic from we stepped foot in the door. Kerri offered her assistance to us straight away and guided us through the process of ordering our sofa along with all the extras to go with it to... Toon meer
Bedrijf heeft geantwoord
Within minutes we were greeted by a customer service person. Sean was very helpful, friendly and made us feel comfortable and at ease. He explained all the necessary details in full and made everythin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
49 Boucher Road, BT12 6HR, Belfast, Verenigd Koninkrijk
- 0333 999 9803
4,9
Uitstekend
10K reviews
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Excellent service …
The girl that served us had excellent knowledge, she was so helpful but didn’t have a hard sale which was just what we wanted …she went through everything and was very patient…she did not rush us at all …the cappuccino’s were a lovely gesture once we purchased…thank you!
1 augustus 2026
Antwoord van DFS Furniture - Belfast
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
We were looked after by Sean in the…
We were looked after by Sean in the Boucher road store. Getting bedroom furniture and new bed and mattress for my daughter who was with me. Sean kept her involved in the decisions about her room which made her feel very important. Everything was explained in full and we weren't rushed in any way. Excellent customer service.
31 juli 2026
Antwoord van DFS Furniture - Belfast
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Sean.
Kind Regards,
Jordan
DFS Customer Support
New sofa
Went in store to look for new sofa for house and the staff there were really helpful and service was great. They listened to what we were after and what we liked also answered any question put to them about the sofa we chose. I would highly recommend this store in boucher road.
30 juli 2026
Antwoord van DFS Furniture - Belfast
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Just a quick phone call and my new…
Just a quick phone call and my new corner unit has been ordered I first saw what I wanted in Belfast and Thomas was very helpful
24 juli 2026
Antwoord van DFS Furniture - Belfast
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Belfast
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lorraine E
DFS Central Customer Support
We were made to feel welcome and all…
We were made to feel welcome and all questions were answered satisfactorily. We tried a few sofas before choosing the one, we all liked. Robin had an abundance of patience and no query was left unanswered. The whole process was made simple and went smoothly.
29 juli 2026
Antwoord van DFS Furniture - Belfast
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Robin.
Kind Regards,
Jordan
DFS Customer Support
I had a very good experience with Conor…
I had a very good experience with Conor he explained everything and was very helpful and a pleasure to have him deal with can’t wait to get my furniture
28 juli 2026
Antwoord van DFS Furniture - Belfast
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Staff
Staff, in particular Anne, were extremely patient, understanding and helpful. I was very happy with the service provided, and would highly recommend.
29 juli 2026
Antwoord van DFS Furniture - Belfast
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Sean was fantastic
Sean was fantastic, very knowledgeable about everything. Made us feel at ease. Nothing was too much trouble.
29 juli 2026
Antwoord van DFS Furniture - Belfast
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Staff were extremely helpful es…
Staff were extremely helpful especially Sean who give us time and space to make are our decision answered any questions we had and explained how best to maintain the care of the suite he was pleasant and friendly and we had a very satisfied experience
29 juli 2026
Antwoord van DFS Furniture - Belfast
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Sean was absolutely brilliant😃
Sean was absolutely brilliant and so easy to deal with.
He made the whole process so simple and straightforward.
If only all sales guys were like this guy a lot more sofas would be sold.
Top service all round.
29 juli 2026
Antwoord van DFS Furniture - Belfast
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Was in the DFS shop on Boucher Road &…
Was in the DFS shop on Boucher Road & seen a settee we loved. I seen 1 of your workers called Robin & asked for assistance. He was very helpful & friendly & was able to answer all my questions & we had the sell completed within 30 mins. Robin made the sale effortless & told me how to look after the settee.
29 juli 2026
Antwoord van DFS Furniture - Belfast
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
I had a great experience at DFS boucher…
I had a great experience at DFS boucher road today thanks to David. He was incredibly helpful from start to finish, making the whole process of choosing and ordering my sofa quick, easy, and stress-free. He took the time to answer all my questions, explained everything clearly, and made sure everything was sorted smoothly. His friendly, professional approach made a real difference. Excellent customer service – thank you, David!
28 juli 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Belfast
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Helpful salesperson called David and a…
Helpful salesperson called David and a very smooth and efficient process to purchase a sofa!
28 juli 2026
Antwoord van DFS Furniture - Belfast
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Buying my item was the easier bit
Buying my item was the easier bit, I knew what I was looking for before I went. BUT delivery has been a big issue. I have had several voice messages which I then had to return, got passed of with different excuses finally spoke to someone who gave me a delivery date only for no delivery made!! DFS this doesn't reflect well on you .
11 juli 2026
Antwoord van DFS Furniture - Belfast
Good Afternoon,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated.
We're very sorry for the overall experience you have experienced with DFS and for any lack of communication in relation to your order. It is really disappointing to hear and certainly not the level of service we aim to provide to our customers.
Due to the nature of the issues raised within this review, we have escalated this internally to the relevant department to ensure you are contacted within 72- working hours.
If you do require any further assistance in the meantime, please don't hesitate to contact us.
Jordan
DFS Customer Support
Excellent staff
27 juli 2026
Antwoord van DFS Furniture - Belfast
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
My Family and i felt really comfortable…
My Family and i felt really comfortable shopping today. Nothing was to much trouble no question was silly. Really treated like first class. The staff member was really polite and knew everything we needed to know. The staff was called Thomas. It was a pleasure to shop in his company.
27 juli 2026
Antwoord van DFS Furniture - Belfast
Hello,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Belfast
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great experience in-store with Thomas…
Great experience in-store with Thomas at Belfast DFS. Very informative and give us so many options for our measurements we had given him. Sofa purchased and can’t wait for it to arrive.
26 juli 2026
Antwoord van DFS Furniture - Belfast
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Thomas met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Belfast
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
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