I had a really positive experience buying my new sofa. Thomas was extremely helpful, friendly and knowledgeable, and took the time to understand exactly what I was looking for without being pushy. He... Toon meer
Bedrijf heeft geantwoord
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Staff gave sufficient time to wander and test out what we were looking for. I think the staff members name was Thomas, but he was brilliant. Diplomatic, realistic, humorous. He had the sofa we were lo... Toon meer
Bedrijf heeft geantwoord
Kerri was fantastic from we stepped foot in the door. Kerri offered her assistance to us straight away and guided us through the process of ordering our sofa along with all the extras to go with it to... Toon meer
Bedrijf heeft geantwoord
Within minutes we were greeted by a customer service person. Sean was very helpful, friendly and made us feel comfortable and at ease. He explained all the necessary details in full and made everythin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
49 Boucher Road, BT12 6HR, Belfast, Verenigd Koninkrijk
- 0333 999 9803
4,9
Uitstekend
10K reviews
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Antwoord van DFS Furniture - Belfast
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Excellent experience
We had a great experience today at DFS with Thomas! He was very friendly easy to talk to gave us all the answer and options we need to find the perfect sofa for our home.
Thank you very much!
26 juli 2026
Antwoord van DFS Furniture - Belfast
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Antwoord van DFS Furniture - Belfast
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Bought a bed within minutes..no hassle
We went in with an idea of what we wanted. Approached Anne for advice. Within minutes we had picked our bed, price & payments sorted. No messing about or confusion. Anne was excellent!
25 juli 2026
Antwoord van DFS Furniture - Belfast
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Anne.
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Belfast
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Thomas was extremely helpful very…
Thomas was extremely helpful very knowledgeable and made my purchase go through quickly and smoothly no hesitation awarding 5 stars!
25 juli 2026
Antwoord van DFS Furniture - Belfast
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Thomas.
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Belfast
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
The lady that we dealt with was lovely
The lady that we dealt with was lovely, and very helpful.
17 juli 2026
Antwoord van DFS Furniture - Belfast
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
We recently visited DFS to look for a…
We recently visited DFS to look for a new sofa, and the service we received was excellent. The gentleman who helped us was incredibly welcoming, friendly, and knowledgeable. He took the time to answer all of our questions without making us feel pressured, and he made the whole experience relaxed and enjoyable. His professionalism and helpful attitude made choosing our sofa much easier. Thank you for such fantastic customer service—we really appreciated it and would happily recommend DFS to others.
24 juli 2026
Antwoord van DFS Furniture - Belfast
Good Morning,
Thank you for leaving us a 5* review. We’re happy that our fabulous store staff met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind Regards,
Jordan
DFS Customer Support
Michael provided excellent customer service
Michael was polite, friendly and extremely knowledgable. Dealt with my order quickly and efficiently.
22 juli 2026
Antwoord van DFS Furniture - Belfast
Hello,
Thank you for sharing your great review with us.
Kind regards
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Belfast
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Have to say that we were treated…
Have to say that we were treated exceptionally well and given the time to get the correct sofa which suited our needs , The staff member Connor was excellent and great knowledge of the product , Very professional.
21 juli 2026
Antwoord van DFS Furniture - Belfast
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Found my experience very good and the…
Found my experience very good and the gentleman Conor was very helpful and explained everything very well to us
21 juli 2026
Antwoord van DFS Furniture - Belfast
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
coffee and chairs
Knowledgable staff member called Conor helped me try out all the features of my new sofa. Gave me great tips on how to keep it looking great from dealing with spillages to plumping the padding. Even got a free coffee, great experience, thanks!
21 juli 2026
Antwoord van DFS Furniture - Belfast
Hello Jonathan,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Robin listened to what we wanted and…
Robin listened to what we wanted and succeeded in finding the sofa we wanted.
21 juli 2026
Antwoord van DFS Furniture - Belfast
Hello Tommy,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Simple very helpful staff
14 juli 2026
Antwoord van DFS Furniture - Belfast
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Our Dream Sofa Made Easy with Robin
We had a fantastic experience at DFS, and a special shout-out has to go to Robin in the Boucher Road store.
From the moment we arrived, Robin made us feel completely comfortable and never put us under any pressure. He took the time to help us choose our dream sofa, patiently talking us through all of the options and explaining everything clearly from start to finish. His knowledge, professionalism, and friendly approach made what could have been a difficult decision feel easy and enjoyable.
Excellent customer service like this is hard to find, and Robin is a real credit to the DFS team. We can’t wait for our new sofa to arrive. Thank you again for making the whole experience such a positive one!
19 juli 2026
Antwoord van DFS Furniture - Belfast
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Belfast
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Staff member very helpful and friendly
Staff member very helpful and friendly. Explained everything we needed to know very well.
19 juli 2026
Antwoord van DFS Furniture - Belfast
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Helpful,accommodating ,approachable
19 juli 2026
Antwoord van DFS Furniture - Belfast
Hello,
Thank you for your positive review.
Kind regards
Holly M
DFS Customer Support
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