DFS Furniture - Bury St Edmunds Reviews 

We were greeted by Louise when entering and talked through the process, we’re offered a drink while looking around and when finding the sofas we were talked through options and then ran through a smooth payment process. Great service by all involved. Very happy.

We were happy with what we ordered but the sales assistant was repeatedly sniffing and really rushed through everything even though the shop was empty. We ordered online once we got home.

Very helpful staff

Friendly fast service, all explained well an easy buy

We went to the Bury St Edmunds branch and was welcomed as we arrived. The helpful staff listened to what we was looking for and walked us around to the area with the recliner sofa's and chairs. We was then left to check them all out for comfort. The staff then supported us with size, colour, price, cover and emailed us with our choice. Amazing service and knowledgeable staff. Highly recommend

Great service. Explained everything well

From the moment we stepped into the store we were greeted with a friendly smile. We weren’t pressurised or given the hard sell treatment. We explained what we were looking for and the lady that helped us had great product knowledge. Nothing was too much trouble and every detail was explained clearly and not rushed.

I visited my local DFS store on Friday 5 June with a view to buying a new sofa. Staff member Imogen was very helpful and supportive in assisting me to make a decision.

It was after dinner we arrived and were the only customers most of the time. There was a lovely lady and gentleman staff. We were able to take our time and they explained everything thoroughly and answered all our questions. We were conscious of the time, they repeatedly reassure it’s fine. Please don’t worry we both had a coffee and they thoroughly went through our order. They were polite patient and thorough thank you. We literally got back in the car at 7:58 so two minutes before they closed. Looking forward to our order and fingers crossed for the charity competition we entered.

Imogen the sales person was very helpful, no pressures, took time to answer our questions, we were fully informed and our options made clear. Imogen guided us through the paperwork.

We had a great experience both in store and via telephone where we ordered.

The staff were all very welcoming in the store and Conner did a fantastic job talking us through it and making sure we had all the information.

I was hesitant about putting the order through over the phone, but Luke D. put us immediately at ease. He was very knowledgeable, friendly and concise. Would definitely recommend.

The assistant was really knowledgeable and helpful and overall pleasant experience all together, she even got us some water on the hottest day of the year which saved us

The young lady assistant was extremely helpful .

I was made to feel very welcome. I was given all the information I needed.
Incredibly happy with the service

Connor! That's all.

Staff were very welcoming and helpful.
Store was nicely set out and clean.
Sofas labelled well with clear pricing and information.

Connor was great. Very helpful and informative, with no pressure. Asked great probing questions and helped us find a perfect solution.

Connor the salesman knew exactly what I needed. He didn’t hover but let me try both sofabeds out to pull out and to sit on. I was also given a free coffee.