This was our third visit as we found it all very overwhelming and couldn't decide! However,Connor was extremely helpful and logical in his approach without being pushy! He was very personable and know... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieEaslea Road, Moreton Hall Estate, IP32 7BY Bury Saint Edmunds, GB
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Lees wat reviewers zeggen
We had such a great experience buying our new sofa! The whole process was so easy and straightforward from start to finish. The lady who helped us was absolutely lovely, friendly and really helpful wi... Toon meer
Bedrijf heeft geantwoord
A very pleasant experience all round. We were helped by Matt to find exactly what we were looking for and Emily who did the paperwork. Both explained everything clearly and at no time did we feel rush... Toon meer
Bedrijf heeft geantwoord
DFS in Bury St Edmunds has been by far the best to deal with over the last2 days going to different stores. Matt and Rachel were brilliant,never pushy,left us to try out sofas, and very helpful when n... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Easlea Road, Moreton Hall Estate, IP32 7BY, Bury Saint Edmunds, Verenigd Koninkrijk
- 0333 999 9749
4,9
Uitstekend
3K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Good service
12 mei 2026
Antwoord van DFS Furniture - Bury St Edmunds
Good afternoon Dunsmuir,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Lou was superb
Lou was superb - helped us throughout the process by providing constructive support and advice to ensure we got not only what we wanted but also what we needed
12 mei 2026
Antwoord van DFS Furniture - Bury St Edmunds
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Lou.
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Bury St Edmunds
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Store staff are very helpful!
Store staff are very helpful, polite and informative, able to assist with selection process and provide a full breakdown of benefits, as well as options!
The member of staff who dealt with our enquiry and order is Louise, who made sure we were fully satisfied with our choice, spent time and care in the order process, and was very polite and professional.
10 mei 2026
Antwoord van DFS Furniture - Bury St Edmunds
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Shopped here before and great service…
Shopped here before and great service as usual thank you
10 mei 2026
Antwoord van DFS Furniture - Bury St Edmunds
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Excellent service very nice made us…
Excellent service very nice made us welcome and explained everything
9 mei 2026
Antwoord van DFS Furniture - Bury St Edmunds
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Antwoord van DFS Furniture - Bury St Edmunds
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The welcome we recieved on arrival.
8 mei 2026
Antwoord van DFS Furniture - Bury St Edmunds
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Everyone was super nice and super…
Everyone was super nice and super helpful! Was just easy!
7 mei 2026
Antwoord van DFS Furniture - Bury St Edmunds
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Bury St Edmunds
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Customer service…
We were greeted well when we arrived and taken through the options clearly to ensure we understood everything.
Customer service was great ( and the coffee)
4 mei 2026
Antwoord van DFS Furniture - Bury St Edmunds
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Very helpful & attentive
Very helpful & attentive. Would like to say thankyou to Louise and Immi who helped get our new sofa selection sorted. Very pleasant service from both :) We really appreciate it.
4 mei 2026
Antwoord van DFS Furniture - Bury St Edmunds
Good morning Zoe,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Bury St Edmunds
Good afternoon Susan,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Staff and customer service was great…
Staff and customer service was great very helpful polite staff
Would Recommend
2 mei 2026
Antwoord van DFS Furniture - Bury St Edmunds
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
We found the staff at the store…
We found the staff at the store friendly and they welcomed us but didn't overwhelm us as some places do. They allowed us to look around at our own pace. When we chose what we wanted the staff were very helpful, answering all my queries. At no time did we feel under pressure.
30 april 2026
Antwoord van DFS Furniture - Bury St Edmunds
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
We were made very welcome in the Bury…
We were made very welcome in the Bury St. Edmunds store, was offered drinks, we were not badgered by the staff at all and were left to browse at our leisure.
When we selected our sofa, we saw the young girl member of staff (sorry I can't remember her name) who professionally took us through the process of ordering etc, with the help of her male colleague.
All very professional, efficient and seamless.
Would definitely return in the future.
Recommended.
30 april 2026
Antwoord van DFS Furniture - Bury St Edmunds
Good afternoon Chris,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Really helpful girls helped me choose…
Really helpful girls helped me choose and a wealth of knowledge from both
28 april 2026
Antwoord van DFS Furniture - Bury St Edmunds
Good morning Mick,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
great customer service
26 april 2026
Antwoord van DFS Furniture - Bury St Edmunds
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Overall experience was great ,just…
Overall experience was great ,just disappointed that once came back home and checked website found out that there was more different options available in regards of sofa recliners being electric or manual or that we could off chosen to have it without recliners, shop assistant never mentioned these options, and once order been submitted we been told it cant be changed.
25 april 2026
Antwoord van DFS Furniture - Bury St Edmunds
Good morning,
Thank you for your feedback, we are really sorry to hear the sales adviser did not explain all of the available options to you upon purchase. We will ensure this is fed back to the relevant management team to ensure further training is provided where necessary.
Kind Regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Bury St Edmunds
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
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