We have been DFS customers for over 35 years and have always trusted the build quality and customer service received. Last Saturday I visited the Carcroft shop to buy a new suite for my daughter a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Lauren was terrific she explained everything to us pointed out different styles for us and gave us time to try out sofas and look without any pressure. Once we had decided she went through all our opt... Toon meer
Bedrijf heeft geantwoord
Excellent service by Shannon. Had visited store a few times to make a decision on which sofa to purchase. On each occassion Sharnnon was welcoming and friendly and so pleased she was working on the... Toon meer
Bedrijf heeft geantwoord
Possibly one of the nicest retail experiences I’ve had. From the moment we walked in the door, it was nice to not be pestered by a sales person - we found a member of staff once we’d had a wand... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
16 High Street, DN6 8DP, Doncaster, Verenigd Koninkrijk
- 0333 999 9732
4,9
Uitstekend
3K reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service.
Excellent service, polite and friendly staff,
Easy transaction from start to finish, thank you.
31 maart 2026
Antwoord van DFS Furniture - Carcroft
Good morning,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Staff)**"Brilliant Service
Staff)**"Brilliant Service: ** "We recently visited DFS to look for a new sofa...staff was helped ,friendly, approachable, and happy to answer all our questions."
21 maart 2026
Antwoord van DFS Furniture - Carcroft
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Good experience
The lady who helped us choose our sofa was very good she was knowledgeable about the products.
31 maart 2026
Antwoord van DFS Furniture - Carcroft
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Carcroft
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Dan S was extremely helpful in customer…
Dan S was extremely helpful in customer services. Very knowledgeable very professional with no fuss. Highly recommended
30 maart 2026
Antwoord van DFS Furniture - Carcroft
Good morning Aaron,
Thanks for your lovely feedback, we’re glad to hear Dan met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
We ejoyed our visit was allowed to…
We ejoyed our visit was allowed to just wonder and have a good look around. The staff were very polite and helpful The gentleman that serve us was very lovely polite and helped us
30 maart 2026
Antwoord van DFS Furniture - Carcroft
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Very helpful
Very helpful, knowledgeable. Very happy with purchase can’t wait to get my sofa.
29 maart 2026
Antwoord van DFS Furniture - Carcroft
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The lady who served us was absolutely…
The lady who served us was absolutely amazing knew what we wanted wasn’t pushy & really helped us
29 maart 2026
Antwoord van DFS Furniture - Carcroft
Good morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Staff are lovely 😍
Staff are lovely 😍
We were left to browse in our own time but knew staff were around if needed. When we found our sofa, we approached them and all our questions were answered brilliantly. Easy process to buy and felt that we were appreciated and our needs understood. We took out the extra material protection cover and this was explained comprehensively with no added pressure.
Thank you DFS !
28 maart 2026
Antwoord van DFS Furniture - Carcroft
Good morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Carcroft
Good afternoon Scott,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
Massive choice, friendly staff
Great choice of sofas of different types and styles.
Very welcoming and friendly staff who allowed you to wander around freely without feeling harassed or being pushed, but ready to help when requested. They helped with choice and design/colour/size etc also explained everything and didn’t push for us to have the extras. Overall great experience now can’t wait for the sofa to arrive.
27 maart 2026
Antwoord van DFS Furniture - Carcroft
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Helpful, knowledgeable staff
We were given space to look around at our own pace. Didn’t feel pressured to buy. Once we found our desired sofas the salesman was very helpful. Everything was very well explained and all our options talked through.
27 maart 2026
Antwoord van DFS Furniture - Carcroft
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Carcroft
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Quick response from the Chat Bot put me…
Quick response from the Chat Bot put me in touch with a nice lady. We spoke about a deal for two sofas that were not bundled - got a small discount. Very very clear with details of product and restrictions
24 maart 2026
Antwoord van DFS Furniture - Carcroft
Thank you so much for taking the time to give us a 4* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
wasales reviews pleasant but funtional as always…
was pleasant but funtional as always exactly what i needed to know
24 maart 2026
Antwoord van DFS Furniture - Carcroft
Good afternoon Allan,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
The young lady (Shannon) gave a lovely…
The young lady (Shannon) gave a lovely welcome, fantastic customer service when needed and her knowledge was outstanding, thank you
23 maart 2026
Antwoord van DFS Furniture - Carcroft
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Antwoord van DFS Furniture - Carcroft
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Carcroft
Good morning Hayley,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Excellent service from staff
Excellent service from staff, especially Neil and mostly Matt who took our order. Matt made the purchase straight forward and was knowledgeable and informative. Even our little Patterdale was impressed. Thank you.
21 maart 2026
Antwoord van DFS Furniture - Carcroft
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Dry good customer service
Dry good customer service
Answered all questions
Friendly service
9 maart 2026
Antwoord van DFS Furniture - Carcroft
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
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