Excellent service by Shannon. Had visited store a few times to make a decision on which sofa to purchase. On each occassion Sharnnon was welcoming and friendly and so pleased she was working on the... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Possibly one of the nicest retail experiences I’ve had. From the moment we walked in the door, it was nice to not be pestered by a sales person - we found a member of staff once we’d had a wand... Toon meer
Bedrijf heeft geantwoord
Following a visit to the Bradford store and not being able to find the sofa we were looking for we travelled to your Doncaster store as we were told the sofa we wanted to look at was there. Really gla... Toon meer
Bedrijf heeft geantwoord
The women that had just started in Doncaster Carcroft (can’t remember her name sorry ) was very helpful and very knowledgeable. Helped us decide colours and explained everything really well to us. Lau... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
16 High Street, DN6 8DP, Doncaster, Verenigd Koninkrijk
- 0333 999 9732
4,9
Uitstekend
3K reviews
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Made to feel comfortable
Made to feel comfortable pleasant employee everything explained in detail. Couldnt fault the experience. Thankyou
12 april 2026
Antwoord van DFS Furniture - Carcroft
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The assistant was attentive enough…
The assistant was attentive enough without going over the top. Answered all my questions and nothing seemed too much trouble.
13 april 2026
Antwoord van DFS Furniture - Carcroft
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Fabulous customer service from start to…
Fabulous customer service from start to finish.
Visited the Carcroft store to view a particular sofa. Salesman was very knowledgeable and super friendly. Making the whole purchase very easy.
DFS rang a couple of weeks later to arrange a suitable delivery date.
Delivery was great, friendly delivery drivers, received a text with an estimated delivery time and later a text when they were on their way.
There was a slight problem with one of the sofa legs, the delivery drivers reported the problem and DFS contacted me the same day for arrange replacement leg. Which was sorted within a few days.
Great all round experience from start to finish.
28 februari 2026
Antwoord van DFS Furniture - Carcroft
Good morning Vicky,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
The staff were very helpful and…
The staff were very helpful and knowledgeable. Didn’t pester us, but came when we needed them.
10 april 2026
Antwoord van DFS Furniture - Carcroft
Hi there, thank you very much for your review. We're pleased that you are happy with the service at DFS. Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
Great experience no hard sell gave us…
Great experience no hard sell gave us space this is our 4th suite from DFS Joe was very pleasant and helpfull
11 april 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Carcroft
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
Gentleman in store who dealt with our…
Gentleman in store who dealt with our purchase very friendly and helpful he had been there may years and think he sold us our previous sofa 12 years earlier, the lady he asked to check everything with us to make sure everything was correct was not very friendly, she wasn't rude as such but just didn't get a good vibe. When we first arrived staff wasn't too pushy felt like we could really look around and find the sofa we liked without being hassled which really suits me. Found a sofa I loved came in a little more than I expected once the extras were added on. Delivery was quicker than expected and could not fault the delivery men. They set up the sofa took all the wrapping away and were very quick. Only downside is we never received the cleaning kit we paid for. Tried to call customer services a couple of times on separate occasions within a few weeks of delivery but was told both times systems were down and to call back later. Didn't call back a 3rd time.
11 oktober 2025
Antwoord van DFS Furniture - Carcroft
We appreciate your feedback and are glad you enjoyed the relaxed atmosphere and the delivery service. We will address the inconsistency in service you experienced and regret that you did not receive your cleaning kit. We are sorry you had trouble contacting customer service.
Kind Regards,
Vanessa
DFS Customer Support
Plenty of choice of sofa
Plenty of choice of sofa.
Salesman on hand and helpful but not following you about or springing on you as soon as you walk through door,
9 april 2026
Antwoord van DFS Furniture - Carcroft
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
After Sales - very poor
We paid for installation but our sofa was delivered without a power pack , nearly 3 weeks on and trying to arrange a delivery time for it with the General Manager at Carcroft is hard work . We have paid for the installation - will update on the final outcome.
It seems petty but in 2026 asking someone to take a day off work and be in all day isn’t fair - after all when DFS wished to deliver we were given a date and a time slot which we obliged and took delivery .
Also a small hole in the sofa which we need looking at.
1 april 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Carcroft
Hi Adrian,
This is very disappointing and we apologise for any inconvenience caused.
Unfortunately as no order reference number has been provided we are unable to locate your specific details. However, if you would like to contact our Customer Service Team on 0333 9999777, they will certainly look into this for you.
Kind Regards,
Vanessa
DFS Customer Support
No pushy sales person
No pushy sales person, following you around the shop floor. I have in past walk out of the shop for that reason.
Excellent experience, confident and knowledgeable sales person at DFS Carcroft, Doncaster.
10 april 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Carcroft
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Antwoord van DFS Furniture - Carcroft
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Quick easy painless.
Quick easy painless.. staff found me a piece of dining furniture. Made sure the measurements were correct and would fit in my space and sorted my credit in less than 45mins...
8 april 2026
Antwoord van DFS Furniture - Carcroft
Good morning Dean,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
My telephone order the assistant was…
My telephone order the assistant was really friendly polite helpful and informative
8 april 2026
Antwoord van DFS Furniture - Carcroft
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
The gentleman that served us was…
The gentleman that served us was brilliant. Very patient, explained everything nothing was too much trouble.
6 april 2026
Antwoord van DFS Furniture - Carcroft
Good morning Sarah,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Carcroft
Good Morning Daryl,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Had a relaxing great experience here…
Had a relaxing great experience here when looking for our perfect bed
6 april 2026
Antwoord van DFS Furniture - Carcroft
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
Shannon was really informative in the…
Shannon was really informative in the Carcroft branch and went through every detail in a professional manner. Answered all my questions and made our purchase a pleasant experience
3 april 2026
Antwoord van DFS Furniture - Carcroft
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
The guy at Carcroft store was very…
The guy at Carcroft store was very helpful and not pushy. Didn't have what I wanted on the shop floor so showed me sofa that I could make it to want I wanted.
1 april 2026
Antwoord van DFS Furniture - Carcroft
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Excellent service.
Excellent service, polite and friendly staff,
Easy transaction from start to finish, thank you.
31 maart 2026
Antwoord van DFS Furniture - Carcroft
Good morning,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Staff)**"Brilliant Service
Staff)**"Brilliant Service: ** "We recently visited DFS to look for a new sofa...staff was helped ,friendly, approachable, and happy to answer all our questions."
21 maart 2026
Antwoord van DFS Furniture - Carcroft
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Good experience
The lady who helped us choose our sofa was very good she was knowledgeable about the products.
31 maart 2026
Antwoord van DFS Furniture - Carcroft
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
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