Great customer service from Jacob in the Carlisle store today. Very knowledgeable and pointed us in the right direction to sofas we had viewed online. He gave us enough space to try out and discuss wh... Toon meer
Bedrijf heeft geantwoord
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Robyn at Carlisle DFS was absolutely fantastic! She was so warm, friendly, and approachable that we genuinely could have chatted with her all day. We spent around two hours in the store, and th... Toon meer
Bedrijf heeft geantwoord
We had an excellent experience with DFS from start to finish. Jacob was incredibly friendly, knowledgeable, and patient in helping us choose the perfect sofa. He explained all the options clearly and... Toon meer
Bedrijf heeft geantwoord
We had a beyond helpful young lady to help with making a decision in which she looked at many options and went out of her way to find what we wanted . Made simple in a short time with detailed guidanc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Duke's Road, CA1 1JD, Carlisle, Verenigd Koninkrijk
- 0333 999 9813
4,9
Uitstekend
7K reviews
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Excellent service from start to finish!
19 juli 2026
Experience was fantastic
Experience was fantastic, Ellie was absolutely brilliant and made our visit so easy! She showed us round, left us to look at different sofas and if we needed any assistance was there right away, 10/10 service couldn’t be happier with the experience.
19 juli 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Rachel is amazing
Rachel is amazing - so friendly, knowledgable and our go to person for sofas! That’s 5 now! Today, I went to buy what I thought I wanted, Rachel guided me to what I really needed! The staff are all great, the products and the setting all provide an excellent and easy buying journey! Thanks.
18 juli 2026
Antwoord van DFS Furniture - Carlisle
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reece and Amelia were excellent help
Reece and Amelia were excellent help. Very polite, friendly and welcoming. Well informed about all the products and made sure I was clear about everything. Thank you.
18 juli 2026
Antwoord van DFS Furniture - Carlisle
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
Great service from Robyn in Carlisle…
Great service from Robyn in Carlisle DFS store. Very happy with everything
18 juli 2026
Antwoord van DFS Furniture - Carlisle
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Sales lady was very welcoming and…
The sales lady was very welcoming and had a full knowledge of our requirement.
17 juli 2026
Antwoord van DFS Furniture - Carlisle
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent customer service
We knew what we wanted so just needed to organise getting it. Sorting everything out was a breeze, Rhys made it all very easy to understand and explained everything as it came up
17 juli 2026
Antwoord van DFS Furniture - Carlisle
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
We had an excellent experience with DFS…
We had an excellent experience with DFS from start to finish. Jacob was incredibly friendly, knowledgeable, and patient in helping us choose the perfect sofa. He explained all the options clearly and made the whole process smooth and stress-free. We never felt rushed, and his excellent customer service made the experience enjoyable. We’re very happy with our purchase and would highly recommend DFS, especially Jacob, to anyone looking for quality furniture and outstanding service.
16 juli 2026
Antwoord van DFS Furniture - Carlisle
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Beth in the Carlisle dfs was so lovely…
Beth in the Carlisle dfs was so lovely and helpful and answered any questions I had. Couldn't recommend enough!!
16 juli 2026
Antwoord van DFS Furniture - Carlisle
Hello Izzy,
Thanks for your lovely feedback, we’re glad to hear Beth met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Carlisle
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great experience and customer service
Great experience and customer service. Robyn was a fantastic sales person with excellent knowledge and even made us a coffee.
5 juli 2026
Antwoord van DFS Furniture - Carlisle
Hello Teresa,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Carlisle
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Carlisle
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Robyn remembered us from a previous…
Robyn remembered us from a previous visit and knew what we were interested in. She was very helpful and explained all about the sofas in detail.
13 juli 2026
Antwoord van DFS Furniture - Carlisle
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great service
We had Robyn as our advisor and she was lovely. Really helpful but also gave us time to work out what we liked without overwhelming us. She was really friendly and helped us make the right choice with her knowledge. Thankyou!
13 juli 2026
Antwoord van DFS Furniture - Carlisle
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great service
Great service, loads of information the young man was kind and very helpfull. Everything was explained well and and certainly didnt rush us in any way. thank you for great service.
13 juli 2026
Antwoord van DFS Furniture - Carlisle
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Robyn was very helpful while we were…
Robyn was very helpful while we were trying to decide on a sofa. We felt there was no pressure at all. Thank you.
12 juli 2026
Antwoord van DFS Furniture - Carlisle
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Orka
Rachael was so so helpful! She was so helpful, not pushy, and was honest when choosing a sofa to ensure we had the perfect one!
11 juli 2026
Antwoord van DFS Furniture - Carlisle
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very helpfull 100% use again
Our customer advisor was more than happy to help and explained everything we needed to know
11 juli 2026
Antwoord van DFS Furniture - Carlisle
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Robyn at Carlisle DFS was absolutely fantastic!
Robyn at Carlisle DFS was absolutely fantastic! She was so warm, friendly, and approachable that we genuinely could have chatted with her all day.
We spent around two hours in the store, and throughout the entire visit she took the time to go through every detail of what we were looking for. Her patience, knowledge, and attention to detail meant we found the perfect sofa for our home.
Her professionalism was outstanding, and her friendly, personable approach made the whole experience enjoyable from start to finish. We’ve already recommended her to friends and family, and we wouldn’t hesitate to do so again.
Thank you so much, Robyn, for making our sofa-buying experience such a positive one!
3 juli 2026
Antwoord van DFS Furniture - Carlisle
Hello,
It is really appreciated that you took the time out to share your kind words. We are glad to hear Robyn helped you make an informed choice on the furniture that best suits you. We hope you enjoy your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
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