From start to finish, Rachel was so kind and helpful, always checking in and doing her absolute best to get our sofa delivered as quickly as possible as we had a young baby at home! Also, the team... Toon meer
Bedrijf heeft geantwoord
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5 star experience today in Dfs Carlisle Lovely Rebecca offered us a warm drink and helped answer all our queries. Nice relaxed atmosphere and plenty of time given to make our minds up. Only one d... Toon meer
Bedrijf heeft geantwoord
Very welcoming, polite & answered any questions as best as possible that we had. Had a very lovely experience. Can’t wait for our new sofa to come. Customer service was fab.
Great selection inshore. Very knowledgeable and friendly member of staff, Rebecca , helped with our choice of sofas. Took time to ensure we were entirely satisfied with colours, material and sizes. Ve... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Duke's Road, CA1 1JD, Carlisle, Verenigd Koninkrijk
- 0333 999 9813
4,9
Uitstekend
7K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Amazing customer service the girl was…
Amazing customer service the girl was warm and welcoming as soon as we came to the door ,knew what she was talking about and it was a pleasure to speak to her and for all our help today
23 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
We were welcomed into the store and…
We were welcomed into the store and were anle to walk around the store with any pressure from the sales team. When we asked for more information on a product the sales person was very helpful, giving us multiple options and was very knowledgeable- great experience
22 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Sales manager misinformed me about…
Sales manager misinformed me about delivery times and that was my basis of buying furniture that it will be delivered in under 7 days but it’s over two weeks and never informed that the furniture will be delivered on separate dates even though it was one unit. This was designed just to get the sale through which is really misleading, ended up buying new furniture on line and was delivered in 72 hrs. Very disgruntled and now stuck with furniture I will not need
15 augustus 2026
Antwoord van DFS Furniture - Carlisle
Good morning George,
Thank you for taking the time to share your review with us, we are really sorry to hear you feel you were provided with incorrect information regarding the delivery of your furniture. Due to the products being provided by different suppliers the furniture is delivered separately, we can confirm delivery of the bed is due to take place this week and we are in the process of confirming delivery for your mattress too. Whilst we do aim to delivery within the advised 7 day delivery time frame, due to logistics and planning this is not always possible and we sincerely apologise for any inconvenience this may cause.
Kind Regards,
Holly M
DFS Customer Support
Browsing for a couch and it was lovely…
Browsing for a couch and it was lovely to be spoken to by all staff in the premises but not to feel pressured. Bethany spoke to us when she could see we were trying to decide between 2 ranges and she was lovely, explaining the differences and similarities and allowing us the time to make our decision . Bethany was also very knowledgeable about the ranges and had that lovely mix of being personable, chatty, helpful but not pressuring - she made purchasing our new couches a pleasurable experience and would highly recommend her.
22 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
The lovely Bethany at the Carlisle…
The lovely Bethany at the Carlisle store dealt with me today and made the process smooth and easy. My order was checked, double checked by Bethany and checked a third time by another member of staff which is a great idea!
22 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
The carlisle depot was brilliant and not pushy
The lady that served us in carlisle depot was absolutely brilliant, not pushy and had all the information at hand. So first first class at her job.
15 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Happy days! No problems
Great selection inshore. Very knowledgeable and friendly member of staff, Rebecca , helped with our choice of sofas. Took time to ensure we were entirely satisfied with colours, material and sizes. Very easy transaction as a whole. Very satisfied with our experience today at DFS Carlisle.
22 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
The girl that helped me was so friendly…
The girl that helped me was so friendly and advised really well she was also most helpful.
Also very kind towards my impatient little boy...
I would definitely reccomend and will definitely shop again in the future 😀
18 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
5 star experience today in Dfs Carlisle
5 star experience today in Dfs Carlisle
Lovely Rebecca offered us a warm drink and helped answer all our queries.
Nice relaxed atmosphere and plenty of time given to make our minds up.
Only one downside…… she could have thrown in the gorgeous ostrich lamp 😉
21 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lorraine E
DFS Central Customer Support
A star visit - Robyn was the best!
A star visit - massive shout out to Robyn! She was amazing from the moment we walked in, super helpful, so friendly and chatty, and very patient while we chose colours! The complimentary coffee was also a lovely touch. We cannot commend her enough! The store was lovely and clean and had a fantastic selection to try. It was great to be able to mix and match pieces and pick colors to tie everything together. We are so excited to get our new sofa! Thank you so much Robyn!
21 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Lorraine E
DFS Central Customer Support
Antwoord van DFS Furniture - Carlisle
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Rebecca made everything smooth and easy…
Rebecca made everything smooth and easy to understand
21 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Carlisle
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very helpful
20 augustus 2026
Antwoord van DFS Furniture - Carlisle
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Rachel was very helpful and friendly
Rachel was very helpful and friendly, she was very informative and told us everything in a way we could understand. Thank you Rachel!
20 augustus 2026
Antwoord van DFS Furniture - Carlisle
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Rachel met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
10 out of 10 my sales assistant was a…
10 out of 10 my sales assistant was a star, went out of her way to help us so helpful
20 augustus 2026
Antwoord van DFS Furniture - Carlisle
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Carlisle
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Beth was very helpful and patient and…
Beth was very helpful and patient and we ended up with a perfect fit for us.
20 augustus 2026
Antwoord van DFS Furniture - Carlisle
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Friendly and attentive staff
Friendly and attentive staff. Explained everything thoroughly and showed us everything we asked
18 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello Domonic,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Carlisle
Hello Michael,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
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