From start to finish, Rachel was so kind and helpful, always checking in and doing her absolute best to get our sofa delivered as quickly as possible as we had a young baby at home! Also, the team... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
5 star experience today in Dfs Carlisle Lovely Rebecca offered us a warm drink and helped answer all our queries. Nice relaxed atmosphere and plenty of time given to make our minds up. Only one d... Toon meer
Bedrijf heeft geantwoord
Very welcoming, polite & answered any questions as best as possible that we had. Had a very lovely experience. Can’t wait for our new sofa to come. Customer service was fab.
Bedrijf heeft geantwoord
Made very welcome in store, the chap who we dealt with was very polite, he explained everting and was a pleasure doing business with him. (Can’t remember his name)
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Duke's Road, CA1 1JD, Carlisle, Verenigd Koninkrijk
- 0333 999 9813
4,9
Uitstekend
7K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Really great services in choosing and…
Really great services in choosing and buying my new sofa. The Sales assistant was very knowledgeable and took time to explain everything carefully and review all the options. Would recommend.
14 augustus 2026
Antwoord van DFS Furniture - Carlisle
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very helpful and friendly staff at the…
Very helpful and friendly staff at the Carlisle store. Would highly recommend.
13 augustus 2026
Antwoord van DFS Furniture - Carlisle
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Lady that helped us was brilliant
Lady that helped us was brilliant. I had a very specific style of sofa that I wanted and she showed me a few different options. Made our decision and it just went very smoothly. Hoping to get my sofa in 12 weeks!
14 augustus 2026
Antwoord van DFS Furniture - Carlisle
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very helpful staff
Very helpful staff, no hard sell, sensible advice, listened to what I wanted and found the right answer.
Reece was super approachable and patient, gave me time to think about what was right for me - thank you. This is the second generation of sofas I have bought from DFS and I will be back next time I need a refresh.
14 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello,
We are really grateful for your kind words and for sharing your experience in our store with Reece. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
The staff were very accommodating and…
The staff were very accommodating and helpful Bethany couldn't have helped anymore if she tried
13 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello Graham,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Kind,helpful staff x
13 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Carlisle
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
The fact that the person who served me…
The fact that the person who served me was very knowledgeable and very polite. They made it easy to order the sofa we wanted.
3 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello Gemma,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Carlisle
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Good customer service from start to…
Good customer service from start to finish by Jacob and Rees
12 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello Alex,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Friendly and helpful staff
Friendly and helpful staff, the sales person made us welcome they explained everything without any pressure..
11 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello Joe,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Good experience
Good experience, young man Jacob was very helpful, got what we wanted, very happy
11 augustus 2026
Antwoord van DFS Furniture - Carlisle
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Found exactly what we needed at a very…
Found exactly what we needed at a very reasonable price, assistant was most helpful while we took are time to make sure we hadn't just gone for something because it was just in stock.
4 augustus 2026
Antwoord van DFS Furniture - Carlisle
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Super helpful service from Reece &…
Super helpful service from Reece & Robyn — friendly, knowledgeable and made the whole experience so easy. Really appreciate all their help! 🙌
11 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Friendly and knowledgeable staff
The young lady who served us was very helpful, knowledgeable and friendly explaining everything to us .
10 augustus 2026
Antwoord van DFS Furniture - Carlisle
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Staff service
We where served by a man called dave, he was lovely and extremely helpful with choices. He helped us decide, give us time and advice but he also explained everything and made us feel comfortable and sure in our decision. Dave was a great and helpful staff member and we wouldn't have got the bed without him.
10 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Robyn was so helpful
Robyn was so helpful. She made me feel so at ease when buying my new furniture. She talked me through everything. Made buying my new furniture seam less. Thank you 😊
10 augustus 2026
Antwoord van DFS Furniture - Carlisle
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Robyn met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Great delivery service provided
Great delivery service provided. Proffesional and polite guys. Assets to the company.
21 juni 2026
Antwoord van DFS Furniture - Carlisle
Hello Wayne,
Thank you for sharing your 5* review and that our drivers met your expectations! We hope you love your new furniture
Kind regards,
Lia
DFS Customer Support
Robin was extremely helpful
Robin was extremely helpful, very plesamt, pulling up my room floor plans, giving me different layout options to choose from. Great customer service.
10 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello Carol,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Extremely professional and helpful
Extremely professional and helpful. A great experience
10 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello Kate,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
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