From start to finish, Rachel was so kind and helpful, always checking in and doing her absolute best to get our sofa delivered as quickly as possible as we had a young baby at home! Also, the team... Toon meer
Bedrijf heeft geantwoord
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5 star experience today in Dfs Carlisle Lovely Rebecca offered us a warm drink and helped answer all our queries. Nice relaxed atmosphere and plenty of time given to make our minds up. Only one d... Toon meer
Bedrijf heeft geantwoord
Very welcoming, polite & answered any questions as best as possible that we had. Had a very lovely experience. Can’t wait for our new sofa to come. Customer service was fab.
Bedrijf heeft geantwoord
Made very welcome in store, the chap who we dealt with was very polite, he explained everting and was a pleasure doing business with him. (Can’t remember his name)
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Duke's Road, CA1 1JD, Carlisle, Verenigd Koninkrijk
- 0333 999 9813
4,9
Uitstekend
7K reviews
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We had a great experience with DFS
We had a great experience with DFS. The whole process of getting our sofa was easy and straightforward and we were given all the right information throughout. Amelia was particularly helpful and friendly. This made the whole experience really easy for us. Excellent service from start to finish, thank you!
9 augustus 2026
Antwoord van DFS Furniture - Carlisle
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Amelia.
Kind Regards,
Jordan
DFS Customer Support
Fantastic service
We had a really positive experience with DFS. Our sales advisor, Robyn, was fantastic from start to finish. She was friendly, helpful and knowledgeable, and made the whole process feel easy and relaxed without being pushy.
Robyn took the time to understand what we were looking for and gave us great advice, which made choosing our new furniture a really enjoyable experience. Her customer service was excellent, and she is a real credit to DFS.
We would definitely recommend DFS and wouldn’t hesitate to shop with them again. Thank you, Robyn, for all your help.
10 augustus 2026
Antwoord van DFS Furniture - Carlisle
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Robyn met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Easy just browse around with no…
Easy just browse around with no pressure, David the salesperson was great and very helpful
9 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Elli was very helpful and never made us…
Elli was very helpful and never made us feel pushed to make a decision. Very happy with the customer service we got.
9 augustus 2026
Antwoord van DFS Furniture - Carlisle
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Elli.
Kind Regards,
Jordan
DFS Customer Support
Straightforward transaction with clear…
Straightforward transaction with clear no nonsense explanations from Reece - top man and highly recommend him.
9 augustus 2026
Antwoord van DFS Furniture - Carlisle
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Reece.
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Carlisle
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Great customer service from start to finish! The staff were really friendly, helpful and gave us plenty of time to look around without feeling pressured. We came away very happy with our new sofa purchase and can’t wait for it to arrive. 😊
Would definitely recommend DFS – thank you for making the whole experience so easy!
8 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Good atmosphere in the store at Carlisle
Good atmosphere in the store at Carlisle. Was approached on entering offered help if required. Was left to look around at our own pace. If we needed help we only had to ask. Finally settled on our choice. Reece was extremely good at explaining options, timeline and payment schemes. He was very pleasant and relaxed. We completed our purchase with ease. Delighted with our experience. Thanks Reece.
8 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
No pressure at all
No pressure at all pure professional helpful service very thankful
8 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Great service
Great service. Really friendly staff. So easy to buy a purchase from them. Would highly recommend. Great prices too
1 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
Fantastic service from start to finish.
Fantastic service from start to finish.
Very happy with my sofa, have used DFS before and would use again.
22 april 2026
Antwoord van DFS Furniture - Carlisle
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
No pressure sale
David was friendly, polite, knowledgeable and very professional. No pressure, a real pleasure to deal with and an asset to your company.
8 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
My experience was extremely easy the…
My experience was extremely easy the sales assistant lady was professional, informative, helpful and nothing was any trouble.
7 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello Valerie,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Great service from Robyn 10/10
7 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello Paul,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Really satisfied with the customer…
Really satisfied with the customer service from David
7 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello Pamela,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Robyn made me feel comfortable very…
Robyn made me feel comfortable very friendly and interested in me as a person not just the sale lovely lady
7 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello Mrs Kelly,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Customer service was excellent she…
Customer service was excellent she helped me all the time with no pressure
7 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Antwoord van DFS Furniture - Carlisle
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Carlisle
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Polite, Welcoming and Professional experience.
Great selection of quality goods on offer. David our salesman was welcoming, polite, informative and handled our purchase with professionalism. A very pleasant experience all round.
5 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello,
Thanks for your lovely feedback, we’re glad to hear David met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
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