From start to finish, Rachel was so kind and helpful, always checking in and doing her absolute best to get our sofa delivered as quickly as possible as we had a young baby at home! Also, the team... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
5 star experience today in Dfs Carlisle Lovely Rebecca offered us a warm drink and helped answer all our queries. Nice relaxed atmosphere and plenty of time given to make our minds up. Only one d... Toon meer
Bedrijf heeft geantwoord
Very welcoming, polite & answered any questions as best as possible that we had. Had a very lovely experience. Can’t wait for our new sofa to come. Customer service was fab.
Bedrijf heeft geantwoord
Made very welcome in store, the chap who we dealt with was very polite, he explained everting and was a pleasure doing business with him. (Can’t remember his name)
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Duke's Road, CA1 1JD, Carlisle, Verenigd Koninkrijk
- 0333 999 9813
4,9
Uitstekend
7K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The young girl Amelia was absolutely…
The young girl Amelia was absolutely fantastic talking through everything and was pleasant while being professional
5 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello Geraldine,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Rachel was fantastic from the moment we…
Rachel was fantastic from the moment we went into store... 10/10 service. Very helpful and would recommend thanks for all your help
5 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello Jamie,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Avoid this shop
Avoid this shop unless you are buying for a home you are in already. We were in the process of moving home and needed a sofa for the new house. With DFS’s ‘bespoke made to order’ service we decided it was best to order in advance of us getting the keys to the new house. The saleswomen assured us if the house was to fall through as long as we has a letter from the solicitor confirming it wasn’t our fault we could get a refund. Utter b******t. When the purchase of the house fell through DFS were uninterested. They just kept hounding my wife asking when they could deliver. They consistently went with the warehouse was getting a refurb so they needed the stock out nonsense. It transpires there was of course no warehouse refurb. Sounds like they pull that line on the regular unless they get their warehouse refurbed every 6 months. If it was up to me I would have told them to shove their deposit but they put fear into my wife that we could end up in court for breach of contract. Now we have a new unwanted sofa crammed into my wife’s elderly grandmothers spare room because we have no where else to store it. Thanks for the terrible service DFS Carlisle. My advice, buy your sofa from elsewhere.
15 juli 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Carlisle
Good Morning Michael,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
I can only apologise on behalf of DFS for the issues surrounding your delivery, I can appreciate this situation must have been incredibly frustrating.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Lorraine E
DFS Central Customer Support
Friendly not over bearing.
4 augustus 2026
Antwoord van DFS Furniture - Carlisle
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Ellie was excellent from start to…
Ellie was excellent from start to finish in helping us decide on our sofas! Advise was top drawer and can’t recommend her enough! Thankyou very much
25 juli 2026
Antwoord van DFS Furniture - Carlisle
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
DFS made buying a sofa easy
DFS made buying a sofa easy. They stood back when I needed them to and allowed my to make choices in my own time. The member of staff then processing the purchase was extremely helpful and knowledgeable. Having had a previous bad experience with another company, DFS made buying a sofa a pleasure.
4 juli 2026
Antwoord van DFS Furniture - Carlisle
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Jacob at Carlisle DFS was very…
Jacob at Carlisle DFS was very knowledgeable, friendly and helpful
3 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
My experience was quick easy and super…
My experience was quick easy and super friendly
3 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Excellent customer service all staff…
Excellent customer service all staff very knowledgeable regarding items
2 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Very helpful staff
Very helpful staff. We weren’t pressured into buying anything just left to browse until we were ready to talk and then all our questions were answered well
26 juli 2026
Antwoord van DFS Furniture - Carlisle
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Robyn the sales consultant was very…
Robyn the sales consultant was very profesdional, kind & very helpful on deciding on our purchase
2 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
The salesman was very helpful and…
The salesman was very helpful and explained everything in great detail went threw all the different options of what I could get
2 augustus 2026
Antwoord van DFS Furniture - Carlisle
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Rachel was brilliant
Rachel was brilliant, we came in and spoke to her last weekend and went back again this weekend 02/08/2026 and straight away went to find her.
She took the time and patience to go through everything with us.
2 augustus 2026
Antwoord van DFS Furniture - Carlisle
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Rachel.
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Carlisle
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The staff was fantastic with the gentleman I was to purchase a new sofa
The staff was fantastic with the gentleman I was supporting to purchase a new sofa. Took the
24 juli 2026
Antwoord van DFS Furniture - Carlisle
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Overall good experience
Good selections and good staff, robyn was excellent. Has got a lot of collections
2 augustus 2026
Antwoord van DFS Furniture - Carlisle
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
We were very happy with dfs at…
We were very happy with dfs at carslile..the young lady with blonde hair ..as can't remember her name ..was so helpful and kind ..we felt at home..and she was brilliant at her job and all staff were lovely..will be back in 4 years...Thank-you 😊
26 juli 2026
Antwoord van DFS Furniture - Carlisle
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Sofa shopping
Robyn was really friendly, and very knowledgeable while helping us find our new sofa. She took time to show us lots of different options. A really pleasant experience.
1 augustus 2026
Antwoord van DFS Furniture - Carlisle
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Robyn.
Kind Regards,
Jordan
DFS Customer Support
Rhys was very knowledgeable and gave us…
Rhys was very knowledgeable and gave us confidence to go ahead
1 augustus 2026
Antwoord van DFS Furniture - Carlisle
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Fantastic customer service
The colleague that supported us was really helpful in ensuring we got the correct sofa we were after
1 augustus 2026
Antwoord van DFS Furniture - Carlisle
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
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