An absolute joy to visit DFS today. All the staff were so friendly and knowledgeable, there were no pressure sales. Our sales assistant Matt, was so helpful and informative of the sofa we chose... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Very friendly staff, was able to look around with out being harassed but knew help was available if needed. Greg was very helpful and knowledgeable told us everything we needed to know regarding ou... Toon meer
Bedrijf heeft geantwoord
I had a fantastic experience at DFS purchasing my new sofa, and I’d especially like to thank Tommy for all his help. He was incredibly friendly, helpful and professional without being pushy at all... Toon meer
Bedrijf heeft geantwoord
Amazing service, Jay in the Chester store was brilliant, really helpful and friendly. Exceptional customer service and made us a lovely coffee and my little boy a hot chocolate which he loved 🥰
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Chaser Court, CH1 4QG, Chester, Verenigd Koninkrijk
- 0333 999 9754
4,9
Uitstekend
5K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
the man i spoke to was very helpful and…
the man i spoke to was very helpful and explained everything so i could understand it easaly
31 juli 2026
Antwoord van DFS Furniture - Chester
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Fantastic
The lady on phone was lovely and clear explaining the sofa. She was very patient and understanding our needs. This is our 3rd sofa from dfs over the years.
3 augustus 2026
Antwoord van DFS Furniture - Chester
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Staff member Jay was very helpful great…
Staff member Jay was very helpful great customer service
2 augustus 2026
Antwoord van DFS Furniture - Chester
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Mat was very informative
Mat was very informative, knowledgeable, pleasant, polite and overall a great guy, he is a credit to your team.
1 augustus 2026
Antwoord van DFS Furniture - Chester
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
We were made to feel very welcome
We were made to feel very welcome, The help was great and everything was explained in good detail to us.
26 juli 2026
Antwoord van DFS Furniture - Chester
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Super simple easy process to order!
We had a fantastic experience at DFS thanks to Matt. He was incredibly thorough, knowledgeable, and took the time to understand exactly what we were looking for without ever making us feel pressured. He answered all of our questions patiently and helped us find the perfect chair. We’re absolutely delighted with our purchase and really appreciated Matt’s excellent customer service. He’s a real credit to DFS, and we wouldn’t hesitate to recommend both him and the store. Thank you, Matt!
2 augustus 2026
Antwoord van DFS Furniture - Chester
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Great service from Greg in the Chester…
Great service from Greg in the Chester store.
He was extremely helpful and very knowledgeable, managed to find us exactly what we needed without any stress or hassle!
Would highly recommend anyone to go and see Greg if they are not quite sure what they are looking for or if something would work as he really did have a stack knowledge which helped us massively
1 augustus 2026
Antwoord van DFS Furniture - Chester
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Greg met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Greg
Greg, Chester store. Very friendly knowledgeable and professional. No pressure sale refreshing.
2 augustus 2026
Antwoord van DFS Furniture - Chester
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
The store assistant Jay was extremely…
The store assistant Jay was extremely helpful and totally understood what I was wanting and made my purchase really straightforward .
2 augustus 2026
Antwoord van DFS Furniture - Chester
Good Morning,
We are really happy that Jay met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Looked after by Jay
Looked after by Jay - she looked after us really well and made the whole purchase process very straightforward.
1 augustus 2026
Antwoord van DFS Furniture - Chester
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Jay.
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Chester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Very polite professional lady who…
Very polite professional lady who helped us so much.
And definitely had the best range of cuddle chairs out of all the shops we visited.
31 juli 2026
Antwoord van DFS Furniture - Chester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Amazing service
30 juli 2026
Antwoord van DFS Furniture - Chester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Antwoord van DFS Furniture - Chester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Antwoord van DFS Furniture - Chester
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Chester
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Chester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Antwoord van DFS Furniture - Chester
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great customer service from Aaron.very…
Great customer service from Aaron.very knowledgeable and answered all our questions
A very professional but friendly experience
25 juli 2026
Antwoord van DFS Furniture - Chester
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Aaron.
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Chester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
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