We went into the store and new exactly what we wanted, Tommy at the chester (Sealand road) store was professional, spoke through different options that was available in what we wanted. He had so much... Toon meer
Bedrijf heeft geantwoord
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Very friendly staff, was able to look around with out being harassed but knew help was available if needed. Greg was very helpful and knowledgeable told us everything we needed to know regarding ou... Toon meer
Bedrijf heeft geantwoord
I had a fantastic experience at DFS purchasing my new sofa, and I’d especially like to thank Tommy for all his help. He was incredibly friendly, helpful and professional without being pushy at all... Toon meer
Bedrijf heeft geantwoord
An absolute joy to visit DFS today. All the staff were so friendly and knowledgeable, there were no pressure sales. Our sales assistant Matt, was so helpful and informative of the sofa we chose... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Chaser Court, CH1 4QG, Chester, Verenigd Koninkrijk
- 0333 999 9754
4,9
Uitstekend
5K reviews
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Excellent experience.
It was very pleasant to be able to have a good look around the store without being harassed by sales staff, they were available as soon as we needed them which was excellent. We were helped with our purchase by Tommy who was friendly, professional and very efficient. A very good experience all round.
6 augustus 2026
Antwoord van DFS Furniture - Chester
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Tommy met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
I bought a couch from DFS 14 months…
I bought a couch from DFS 14 months ago, order and delivery was fine however 5 weeks after delivery a split appeared in 1 of the cushions. DFS came out repaired the split but another part of the msterial tipped 3 weeks later. The couch was repaired 3 times in 8 weeks before deciding that the whole part needed to be replaced, this was in December of 2025. We are now in August, the fabric was only delivered in July, 7 months after the fabric was supposedly ordered and 5 phone calls to chase up. The repair was booked in for Wednesday, however the technitian rang up the day before at 4pm to cancel as it was booked in as a 1 man job but needed 2 men. We are now 8 months down the line 7 phone calls and still no closer to getting this couch repaired which we paid over £3000 for and has been damaged for all but 1 month of having it in the home. Currently on the phone and customer service are still telling me they wont deal with this as I need to deal with the store who clearly aren't doing anything with this. Have bought a few couches through DFS but don't think I will again after this experience.
22Y4P9194 order number. Nice to see your referring me back to.your customer service which clearly isn't working.
6 augustus 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Chester
Good Afternoon James,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. Please accept our apologies if you are experiencing a problem with your furniture.
We are sorry to hear that you are having issues with your sofa and the delay in receiving the parts.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Lorraine E
DFS Central Customer Support
Very good service in store
5 augustus 2026
Antwoord van DFS Furniture - Chester
Hello Gary,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
We were served by Matt in the Chester…
We were served by Matt in the Chester store he was extremely patient with us while we chose our sofa and colour. Very happy with the excellent customer service.
5 augustus 2026
Antwoord van DFS Furniture - Chester
Hello Bethan,
Thanks for your lovely feedback, we’re glad to hear Matt met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Good customer service
Good customer service. However the price of goods is never the actual price that you pay due to the delivery charge that is automatically implemented, thats where DFS has got you by the short and curlys. ...
4 augustus 2026
Antwoord van DFS Furniture - Chester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Antwoord van DFS Furniture - Chester
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
We were helped by Matt who was very…
We were helped by Matt who was very knowledgeable. He told us the pros and cons but never pressured us into making a decision r buying extras.
4 augustus 2026
Antwoord van DFS Furniture - Chester
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Matt.
Kind Regards,
Jordan
DFS Customer Support
Wonderful service from the team…
Wonderful service from the team welcoming helpful good advice given and everything explained….. even made my mum a cappuccino
Thank you
3 augustus 2026
Antwoord van DFS Furniture - Chester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
the man i spoke to was very helpful and…
the man i spoke to was very helpful and explained everything so i could understand it easaly
31 juli 2026
Antwoord van DFS Furniture - Chester
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Fantastic
The lady on phone was lovely and clear explaining the sofa. She was very patient and understanding our needs. This is our 3rd sofa from dfs over the years.
3 augustus 2026
Antwoord van DFS Furniture - Chester
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Staff member Jay was very helpful great…
Staff member Jay was very helpful great customer service
2 augustus 2026
Antwoord van DFS Furniture - Chester
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Mat was very informative
Mat was very informative, knowledgeable, pleasant, polite and overall a great guy, he is a credit to your team.
1 augustus 2026
Antwoord van DFS Furniture - Chester
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
We were made to feel very welcome
We were made to feel very welcome, The help was great and everything was explained in good detail to us.
26 juli 2026
Antwoord van DFS Furniture - Chester
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Super simple easy process to order!
We had a fantastic experience at DFS thanks to Matt. He was incredibly thorough, knowledgeable, and took the time to understand exactly what we were looking for without ever making us feel pressured. He answered all of our questions patiently and helped us find the perfect chair. We’re absolutely delighted with our purchase and really appreciated Matt’s excellent customer service. He’s a real credit to DFS, and we wouldn’t hesitate to recommend both him and the store. Thank you, Matt!
2 augustus 2026
Antwoord van DFS Furniture - Chester
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Great service from Greg in the Chester…
Great service from Greg in the Chester store.
He was extremely helpful and very knowledgeable, managed to find us exactly what we needed without any stress or hassle!
Would highly recommend anyone to go and see Greg if they are not quite sure what they are looking for or if something would work as he really did have a stack knowledge which helped us massively
1 augustus 2026
Antwoord van DFS Furniture - Chester
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Greg met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Greg
Greg, Chester store. Very friendly knowledgeable and professional. No pressure sale refreshing.
2 augustus 2026
Antwoord van DFS Furniture - Chester
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
The store assistant Jay was extremely…
The store assistant Jay was extremely helpful and totally understood what I was wanting and made my purchase really straightforward .
2 augustus 2026
Antwoord van DFS Furniture - Chester
Good Morning,
We are really happy that Jay met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Looked after by Jay
Looked after by Jay - she looked after us really well and made the whole purchase process very straightforward.
1 augustus 2026
Antwoord van DFS Furniture - Chester
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Jay.
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Chester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Very polite professional lady who…
Very polite professional lady who helped us so much.
And definitely had the best range of cuddle chairs out of all the shops we visited.
31 juli 2026
Antwoord van DFS Furniture - Chester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
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