Very friendly staff, was able to look around with out being harassed but knew help was available if needed. Greg was very helpful and knowledgeable told us everything we needed to know regarding ou... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had a fantastic experience at DFS purchasing my new sofa, and I’d especially like to thank Tommy for all his help. He was incredibly friendly, helpful and professional without being pushy at all... Toon meer
Bedrijf heeft geantwoord
An absolute joy to visit DFS today. All the staff were so friendly and knowledgeable, there were no pressure sales. Our sales assistant Matt, was so helpful and informative of the sofa we chose... Toon meer
Bedrijf heeft geantwoord
Found exactly what we were looking for and the staff member (Daniel) who assisted was extremely helpful. He advised on a variety of additional services, without any unwanted sales pressure and talked... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Chaser Court, CH1 4QG, Chester, Verenigd Koninkrijk
- 0333 999 9754
4,9
Uitstekend
5K reviews
Vraagt klanten om een review
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
All staff were polite and very helpful
16 juni 2026
Antwoord van DFS Furniture - Chester
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Chester
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great Service and Products
I had an in-store appointment at Chester and I was very impressed with Aaran who helped me. He was friendly and courteous, taking the time to answer my questions, showing me various options, and also offering information and insight about things that I hadn't considered. I came away from the appointment confident in my choices and of how the order would progress. I really appreciated his time and would definitely recommend DFS Chester. Sue Pretty
16 juni 2026
Antwoord van DFS Furniture - Chester
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards
Vanessa
DFS Customer Support
easy and speedy delivery
8 juni 2026
Antwoord van DFS Furniture - Chester
Good Afternoon,,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
The delivery on our sofa was very…
The delivery on our sofa was very quick. Also the customer service at the shop was amazing and also the people who delivered it where very friendly and got the job done quickly and efficiently.
7 juni 2026
Antwoord van DFS Furniture - Chester
Hello Donna,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Chester
Hello Denise,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Found the perfect sofa for our space
Found the perfect sofa for our space, was looked after and given great advice and service from the moment we walked in
14 juni 2026
Antwoord van DFS Furniture - Chester
Hello Karen,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Chester
Hello Alan,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Excellent experience
Excellent experience. Matt was very thorough and helpful, thank you!
12 juni 2026
Antwoord van DFS Furniture - Chester
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
1 star
Thank you for your response. My disappointment is not only about the warranty decision, but also that I was unaware how sensitive the product was to heat and sunlight before purchase. I have shared my experience so that other customers can make an informed decision.
12 juni 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Chester
Good Morning Hanan,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the coffee table or the service received.
As your items do come with certain warranties when a fault is highlighted our service engineers will aim for a first touch resolution every time. Our service engineers are upholstered by trade and all repairs are done to a factory standard. We would always repair if a fault is found but unfortunately on this occasion no manufacturing fault was found with your coffee table.
We sincerely apologise again for any inconvenience this may cause.
Kind regards,
Lorraine A
DFS Customer Support
Excellent customer service
Excellent customer service! Friendly and knowledgeable sales team who were absolutely brilliant! Best experience we have had in a furniture shop!
12 juni 2026
Antwoord van DFS Furniture - Chester
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Very helpful staff we got just what we…
Very helpful staff we got just what we was looking for too.
4 juni 2026
Antwoord van DFS Furniture - Chester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Excellent, thorough service
Lara who dealt with us was efficient, informative and helpful without being too overbearing.
She explained the whole purchase process expertly and in a way which was easily understandable.
11 juni 2026
Antwoord van DFS Furniture - Chester
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Lara.
Kind Regards,
Jordan
DFS Customer Support
I have ordered a sofa today from DFS
I have ordered a sofa today from DFS, and I had a great experience during my visit. The staff who helped me to make the right decision gave me a well presented information about the sofas and helped me to make the right choice.
10 juni 2026
Antwoord van DFS Furniture - Chester
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The young man Aron was excellent in…
The young man Aron was excellent in helping me ,l felt very relaxed ,he explained everything very clearly to me, l was very happy on leaving the store, l will highly recomend DFS to anyone thank you so much .
9 juni 2026
Antwoord van DFS Furniture - Chester
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Antwoord van DFS Furniture - Chester
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Daniel helped me choose my new settee
Daniel helped me choose my new settee
today, he was friendly, patient and very helpful, answering my questions regarding my new purchase.
Thank you ! 🙂
8 juni 2026
Antwoord van DFS Furniture - Chester
Hello Michelle,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
In store purchase
We ordered our new sofa in store today. The whole process was super quick and easy. Very friendly and approachable staff. Even had some freebies thrown in! Customer service is impeccable 😊
7 juni 2026
Antwoord van DFS Furniture - Chester
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Fantastic service in the greyhound dfs…
Fantastic service in the greyhound dfs store! Couldn’t have a better staff
31 mei 2026
Antwoord van DFS Furniture - Chester
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The young lady who helped us and…
The young lady who helped us and completed the sale was lovely. She was informative, professional, helpful.
6 juni 2026
Antwoord van DFS Furniture - Chester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
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